A
AC Question
my note 4 fingerprint lock is not working?
. I have the Note 4 on Sprint and the scanner doesn't even show up on the screen when i turn the device on it goes directly to the Backup password. I know I am using the correct password but after 5 attempts it then says the device does not recognize your fingerprint, try again in 30 seconds. Then after 30 seconds I try again and it says 10 attempts..... then after 15 attempts it says if your scanner isn't working please try your backup password.
. I have the Note 4 on Sprint and the scanner doesn't even show up on the screen when i turn the device on it goes directly to the Backup password. I know I am using the correct password but after 5 attempts it then says the device does not recognize your fingerprint, try again in 30 seconds. Then after 30 seconds I try again and it says 10 attempts..... then after 15 attempts it says if your scanner isn't working please try your backup password.