Texting issues on Note 4 - T-Mobile version on Lollipop

[Willelmus]

Hi,

I'm having several issues with my note 4 when it comes to texting.

Randomly the texting app (be it stock hangouts or any other) would crash. I would get the message "Unfortunately XXXXX has stopped working". Afterwards, I would be unable to read any text sent until I reboot my phone. At the same time, text messages sent during this interval would be lost.

I have tried several things, factory reset, several other texting app to no avail. I even sent my phone back to T-mobile in order to get another one. The issue still persist. What can I do?

 

[rcobourn]

After you reset, are you restoring previous apps and data? If so, try skipping that and see if the problem recures. I'm assuming you are using factory ROM; if not, return to that as well.

 

[rcobourn]

One other thing... Go through your contacts and clean them up (easier done on a PC). Convoluted contacts with large notes seemed to cause issues for me at one point.

 

[Willelmus]

I've done both. The problem still occurs. And yeah factory rom. Will try to clean up my contacts not really hopeful though