I bought the Note 5 from Best Buy and picked it up just an hour ago.
I got home and it turned on just fine. I logged in and it was in the process of downloading my apps when suddenly the screen just went black. I thought the phone was rebooting...but the buttons on the bottom still lit up. I held down the power button until it restarted...I felt the vibration, heard the AT&T welcome chime..but the screen is still black. Restarted it a few times, tried a reset, but same thing. I can hear the phone getting notifications but the screen remains off.
I definitely didn't drop it or do anything to it. I have only had it an hour.
Am I missing something? Should I just exchange it at the store tomorrow for a different one? This worries me...but I couldn't find anyone else with this issue when I googled.
Thanks for reading!
I got home and it turned on just fine. I logged in and it was in the process of downloading my apps when suddenly the screen just went black. I thought the phone was rebooting...but the buttons on the bottom still lit up. I held down the power button until it restarted...I felt the vibration, heard the AT&T welcome chime..but the screen is still black. Restarted it a few times, tried a reset, but same thing. I can hear the phone getting notifications but the screen remains off.
I definitely didn't drop it or do anything to it. I have only had it an hour.
Am I missing something? Should I just exchange it at the store tomorrow for a different one? This worries me...but I couldn't find anyone else with this issue when I googled.
Thanks for reading!