I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
S Pen broken
- Thread starter chretts
- Start date
I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
bassplayrguy
Trusted Member
Samsung has not been covering these under warranty. If you are lucky enough to get them to send you one that's great. If not, a drop of superglue and you are as good as new with minimal out of pocket expense.
bassplayrguy
Trusted Member
Samsung has not been covering these under warranty. If you are lucky enough to get them to send you one that's great. If not, a drop of superglue and you are as good as new with minimal out of pocket expense.
bassplayrguy
Trusted Member
Samsung has been denying claims on Spens recently. But it is worth a try for sure.I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
tanson1011
Well-known member
Mines broke the same way...I called Samsung to order a replacement. They ended up replacing it free of charge. Although it took a while to get here. I finally got it!
Posted via the Android Central App
Posted via the Android Central App
bassplayrguy
Trusted Member
I have read several comments about Samsung denying warranty coverage on the Spen. It awesome if they are giving you one. Some aren't so lucky unfortunately.
I will be getting the Note 5 in January, but here's what i would do. Send the s-pen back to Samsung, with a copy of your receipt of the phone. Buy an OEM s-pen on Amazon, and when the replacement s-pen come in from Samsung, keep it as a back-up.
Samsung wants you to send in the phone with the pen.
Posted via the Android Central App
tanson1011
Well-known member
I had to send a pic of the s-pen and that's it. I also had an issue with the headphones earlier and I had to send photos of the headphones and the bill of sale.Samsung wants you to send in the phone with the pen.
Posted via the Android Central App
This time just the s-pen and its on its way from sansung.
Actually you could do this with other Notes.
The backwards inserting was never an issue, the issue came from people doing and trying it intentionally.
So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
Samsung wants you to send in the phone with the pen.
Posted via the Android Central App
So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
They did not give me that option
. Was there an email or specific person you spoke to? I'm about to glue this thing.Posted via the Android Central App
So, if the only phone that you have is the Note 5, you're S.O.L. until you get the new s-pen + phone back. It's not worth the freebie. I'd buy a back-up OEM s-pen and call it a day.
I ordered one from Amazon. But it's just not right that they honor the warranty.
Posted via the Android Central App
tanson1011
Well-known member
I'm in Canada. So I called Samsung Canada. I told them about my S-pen breaking. The Rep told me to snap a couple pics of it and email it to an address he gave me with the reference number as the subject line. I called the day after to follow up and the Rep said they sent one out earlier that day.They did not give me that option
Posted via the Android Central App
Doesn't hurt to tell them you need the pen for work purposes and was the reason for the note purchase. They really should cover it under the warrenty. The pen is a huge marketing item they sell the phone on.
You're absolutely right. For what you pay for that phone, they should definitely honor the s-pen within the warranty.
I had the same problem. However, I went to my Local T-Mobile store & the replace it with no fuss at all.
The Note 3 has a really nice looking stylus that only goes in one way. Why did they ever change it?
Don't because I did and it just snapped off after three weeks of regular every day use without any force or so, that means it is systemic problem (I'll glue mine today).
The original I was ready to mail in to SAMSUNG, they gave me green light but it accidentally fall in to the opening in car's seat and in there fall apart in pieces so I went to Amazon...
Posted via the Android Central App
The pens are all the same - they should be taken out of Amazon.
Think of the following scenario but I'm not saying that's the case but probability is there:
Samsung sensed that problem already after the parts mass produced and sold in bulk quantities to the guys who selling them on Amazon now and that's exactly why Samsung don't have in stock because need new party to produce with improved quality.
Today my second pen (from Amazon) did exactly what the original one did, so I'm looking for gorilla glue now....
Thanks for this forum - I was searching for hours on google about this problem and not a single hit except way to much info about reverse insert, why...
Posted via the Android Central App
Think of the following scenario but I'm not saying that's the case but probability is there:
Samsung sensed that problem already after the parts mass produced and sold in bulk quantities to the guys who selling them on Amazon now and that's exactly why Samsung don't have in stock because need new party to produce with improved quality.
Today my second pen (from Amazon) did exactly what the original one did, so I'm looking for gorilla glue now....
Thanks for this forum - I was searching for hours on google about this problem and not a single hit except way to much info about reverse insert, why...
Posted via the Android Central App
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