1. bolo058's Avatar
    I have a note 5 with Android 6.0.1. When I try to connect via Bluetooth to my 2012 Toyota sienna it connects to the phone but not the media. I have tried forgetting the vehicle and reconnecting but the problem continues.When looking at the Bluetooth settings it shows the media is turned off but when I turn it on it says not connected and turns off again. My wife's note 5 running the same OS works fine so it seems that the issue is on the phone and not the vehicle. Any suggestions would be appreciated.
    03-18-2017 10:28 AM
  2. Tim1954's Avatar
    Try the old wipe cache partition trick first, that usually fixes minor bugs...
    03-19-2017 02:21 AM
  3. bolo058's Avatar
    Try the old wipe cache partition trick first, that usually fixes minor bugs...
    How do you wipe cache partition?
    03-20-2017 06:47 PM
  4. Tim1954's Avatar
    Glad you asked.
    Turn device off.
    Press and hold volume up, home, and power buttons until the Samsung logo appears.
    Release the power button but not the other two!!
    A little green robot should pop up.. You can let go the buttons now.
    It will do its thing for a little while and then it may fall over and play dead. Don't be concerned, press power button briefly and a tiny menu should appear in very small writing.
    Using volume down, scroll down to wipe cache partition.. Press power button to authorise the operation and you'll see it all happen down the bottom of the screen. You should get prompt to reboot device. Again, authorise with power button. Your phone should reboot normally.
    Be aware that you can do all kind of mischief in that menu, so read very carefully before you OK anything lest you factory reset the thing... Good luck :-)
    03-20-2017 07:36 PM
  5. bolo058's Avatar
    Thank you for the advice I will give this a try.
    03-21-2017 03:49 PM
  6. pduffer's Avatar
    If the cache wipe doesn't help, try removing the phone from the car settings and then adding it back. You mentioned removing the car from the phone Bluetooth settings, but not the other way around. I have had to do that before on my Corolla.
    Yesterday 11:02 AM

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