Hey guys, my wife's note 5 has recently developed this faint but thick line near the top of the screen. It looks like a slightly discoloured rectangle shaped line, spanning from one end to the other just before the top. noticeable when looking at a solid background colour. It's like a 1 inch thick block is slightly different hue of colour from the rest of the screen.
Besides that's issue, she's complained of the camera exhibiting a purple hue around the edges in low light pictures recently as well.
I've never had to warranty a phone through Samsung before, she's nervous she will get back a used looking phone, she's kept hers looking brand new in a uag case since day one. I assume they replace her phone entirely that it won't be for a brand new one but a refurb. Anyone have experiences with their warranty exhanged phones?
Overall she loves her phone, still performances great, snappy exynos soc still more then powerful enough as well. It was her note 5 that prompted me to buy my first android (note 7 RIP)
She has no interest in upgrading anytime soon so she's hoping this repair/exchange won't be too painful
Btw she just got her nougat update today on it, runs great, looks almost identical to my note 7
Besides that's issue, she's complained of the camera exhibiting a purple hue around the edges in low light pictures recently as well.
I've never had to warranty a phone through Samsung before, she's nervous she will get back a used looking phone, she's kept hers looking brand new in a uag case since day one. I assume they replace her phone entirely that it won't be for a brand new one but a refurb. Anyone have experiences with their warranty exhanged phones?
Overall she loves her phone, still performances great, snappy exynos soc still more then powerful enough as well. It was her note 5 that prompted me to buy my first android (note 7 RIP)
She has no interest in upgrading anytime soon so she's hoping this repair/exchange won't be too painful
Btw she just got her nougat update today on it, runs great, looks almost identical to my note 7