Yes! Amazon Refunding Accessory Purchases - Chat Log
Hola
I talked with Amazon today to see about a refund for my 2nd gen Gear VR, which I bought in late August (over 30 days ago). After conferring with their manager, the customer service agent I chatted with agreed to take it back.
Here's the chat log:
You are now connected to Darell from Amazon.com
Me: Hi Darell
Darell: Hello, my name is Darell.
Thank you for being a Prime member.
Me: You're welcome
Are you aware of the Samsung Note 7 recall
Darell: No Beau, but I'll be more than happy to check that for you.
Do you have the order number?
Me: [REDACTED]
Darell: Thank you!
Me: The phone that this headset attaches to is currently being recalled worldwide, due to it exploding and/or bursting into flames
Samsung is issuing full refunds
they say that accessory purchases are also going to be refunded
so can I send this back to you for a refund
Darell: What is the name of the item that you'd like to return?
Me: Samsung Gear VR - Virtual Reality Headset - Latest Edition
Darell: Thank you!
I'm still researching to make sure I get this right. Please give me a couple more minutes.
Me: ok
Darell: Thanks.
Hello Beau?
Me: yes hi
Darell: I have talked with my lead regarding your clocern.
*concern
We will give you an exception since the samsung note was recalled.
we will give you a return label sol you can return the item for a refund.
Me: great, thank you
Darell: You're most welcome please stay connected.
Here is the link for the label: [REDACTED]
Me: what condition does it need to be in? I'm not sure I have all the original bits it came with, or the box
Darell: Just re pack the item, print out the label and attached it on the outside packaging of the item that you will return.
Me: OK, so if I don't have the original box, it's OK?
Darell: Yes it's okay you can use a different box.
Me: ok great.
I think that's all I needed - thanks!
Darell: You're most welcome.