From A Buick 8
Well-known member
This is a nightmare that just doesn't seem to end. I'm on a 2 year contract so paid $299 + taxes and fees so around $400. Note 7 is recalled for 2nd time. I get an S7 Edge in store on 10/11/16 paying another $400. I was told the only way to return my N7 was to wait for the box.
Wait a week and no box. Call and am told to return to store. Store says no way, there is a box. Call and am told there is a box that will be coming. Again, silence and no box. I call and tell a rep my dilemma and that I don't appreciate being out an extra $400 on a phone I can't use. She promises to expedite the recovery box.
After not receiving the box after 15 days, I call #611. The first guy isn't aware of any "Recovery Box". I ask to speak to a supervisor. Wait 35 minutes and am finally told they would call back in 48 hours. Told them that was unacceptable. Hang up and call again. Ask for supervisor and they refuse to give me one. I go through the whole scenario with this rep which says first to take back to store. Then comes back and says the boxes are delayed and she can't even order me one. Gives me Samsung's number to call. I absolutely lose it and demand a supervisor. 1 hour and 50 minutes devoted to this now.
Decide to drive to corporate store since they won't answer their phone. Give the Asst. Manager my story and she blames it all on Samsung, but says she will return my phone so I can get my money. Come back this morning to return phone. Took nearly an hour. They return the phone, but inform me the phone has a zero value, so I will not be receiving any credit today. I am clearly frustrated so he goes back to the manager which refuses to show his face on the sales floor. Comes back 20 minutes later to say I will get my money from Samsung. What the hell? I paid Verizon, not Samsung. They don't know when or how, but say I will eventually get a credit. This has been a nightmare. Not sure when I will see my credit, but thinking about contacting the credit card company to reverse the charges. Has anyone else been through a similar scenario?
contacting the credit card company to reverse the charges
I would do this, any chance you saved any of the on line conversations that you had?