Best Buy Note 7 Recall Thread

[rushmore]

Well, the devices are supposed to start being available no later than 9/21. That though is a BIG difference from being available for all current Note 7 customers. My guess is this drags on for a a few weeks. LG must be kicking themselves.

 

[Julie von Schweets]

Just got an email from BB. Ours are ready for pickup today (19th)... Black & Silver on Sprint.

 

[Bbarbie]

Yeah sucks. Hope I can get mine before the travels or else I'm screwed being unable to pick it up

 

[Bbarbie]

Yeah I have been seeing sprint folks getting theits since yesterday that's awesome !!! Looks like sprint was on top of things unlike bloody att

 

[Ludatyk]

Yeah I have been seeing sprint folks getting theits since yesterday that's awesome !!! Looks like sprint was on top of things unlike bloody att

Well, AT&T has to take their precious time putting together their awesome packaging boxes!

 

[cardboard60]

I'm sitting in front of best buy right now . They just opened

 

[dadsterflip]

I'm sitting in front of best buy right now . They just opened

Keep us updating. Unless its a sorry email was sent wrong lol.

 

[Bbarbie]

I called best buy and again clueless and don't have them. Many locations are clueless they don't have them they don't know when they are getting. Same story. So I'm starting to feel that this will drag out for a long time.. hate to say it kind of loosing hope slowly

 

[Bbarbie]

Hahaha that's true so even today so far no luck here

 

[cardboard60]

They don't have ant at&t phones in yet.
You want to blame Best Buy.
That ain't the problem. Problem is the U.S. government.

 

[rushmore]

The bulletin did specify 9/21 for beginning (not complete) availability, so not getting the apparent surprise some appear to have.

Agreed it sucks, but a lot of devices to push through to correct for all retail channels.

 

[Bbarbie]

But the government approved it no? So why still the hold up?

Also can anyone track their preorder number online on best buy website ??

 

[rushmore]

But not a hold up, based on the bulletin Seems 9/21 is logistics issue to get product from wherever the product was being quarantined. Quarantine is an absolute part of process with CPSC.

 

[ctk4949]

Ahhhhhhhhhhhhh went to 4 Worst Buy over the weekend and NONE of them wanted to let me reserve a replacement Note7!! :'(

https://twitter.com/BestBuySupport

Report all your issues!!

 

[smooth4lyfe]

I'll be so mad if Best Buy gets it after the 21st....just called and they don't have any in
If they don't have it by 2morrow I never dealing with BB for mobile again

 

[NCTRNL2]

So...went in to a Best Buy this weekend and just wanted to see if there were any updates. (Yeah...I love torture.) I found it odd that both people working the Samsung area...were using their personal Note 7 devices still. Seems like a bad image to portray.

 

[Ludatyk]

I'll be so mad if Best Buy gets it after the 21st....just called and they don't have any in
If they don't have it by 2morrow I never dealing with BB for mobile again

To be fair.. the issue is with Samsung.

Best Buy is the middle man in between the carriers & Samsung. Granted, Best Buy can have poor customer service at times. But if there is no Note7s by the 21st... your frustration is with Samsung.

 

[brau0303]

Well, I went to my Local BB, I was told they had Not rec any AT&T N7's yet (This was no surprise) I was also told that I had to have an email telling me that my replacement was in to exchange mine. (I registered on the BB site to be advised when They become available, I would not really consider that any kind of pre order/reservation) the BB page no longer has a space to enter your email address, if you call the support number you wind up getting directed to a recording telling you to go to the webpage) Really?
I do not feel this is helpful, I will check my local BB on 9/21 to see if they have rec stock, if they have I will try to get swapped (Hopefully i will rec additional communication from BB) The one email I have received from BB corporate on 09/09 was generic and simply instructed me to go into a BB when replacements were available and get swapped, return the note or select an alternate device. I guess we'll see how this plays out

Cheers,
BR

 

[ScottJ28]

That's odd because the kid sitting right beside me was an at&t customer and had a brand new note 7 in a black box opened up trying to get switched. They were having some kind of issue, but I left before it could be resolved. The Best Buy mobile person said they have the replacement notes.

This was at the Town and Country BB beside Guitar Center as there are 3 BB's in Knoxville

 

[Bbarbie]

And you know what's worst? Samsung told me several times that all carriers and best buy will have them on 21st and all colors... so clearly there is a disconnect between all 3 parties..and we get the short end of it