ThrottleJohnny
Trusted Member
The problem is most of us expect any phone to be already completely safe, since most phones ARE completely safe.
If you felt betrayed by Samsung that they didn't make the N7 completely safe to begin with, what assurances do you have they will immediately have everything fixed regarding quality? Effort aside to make a product safer, this will not happen overnight. For example, after this recall, Samsung may need to look at tighter quality control and tolerances from not only its own battery factories, but from outside battery suppliers to insure consistent quality.
It took a couple of months before Chipotle figured out everything that went wrong and everything that could go wrong not only in the restaurant but with their food suppliers. It took time to educate their employees and implement new food supply chain and restaurant food handling procedures, before they felt comfortable that the E.Coli problem wouldn't happen again.
Therefore, if I was scarred off by all this, I would, like Chipotle customers, who, after a delay, are beginning to come back, wait a while to come back to Samsung.
Give an A for effort for what Samsung has done thus far, but permanent fixes just don't happen overnight.
But that's just it. Most phones ARE safe, even Note 7 phones. Whatever Samsung phone people are currently using is and has been safe. Samsung will make sure future phones are safe, given that if they don't they are MAJORLY screwed.
Of course it's going to take time to heal their brand, no doubt about that, but it will be limited to the phone it should be limited to...the Note 7.
I expect this to barely effect next year's S line at all. Once again, shiny new toy meets short memories .
The AC roundtable on this issue is a great read. And I agree with them.
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