I purchased my note 7 over the phone with sprint sales department to get the 2 year contract. I went to sprints corporate store to return it after the first recall and had no problem. I went again to turn the phone in after the second recall but this time they told me that since I bought the phone over the telephone with Sprint sales that I had to call them to get a box. So I call Sprint sales and Sprint sales told me that I had to take the phone to a corporate store because they weren't sending boxes. So I went back to the corporate store and told them what I was told and they ended up having to call Sprint sales themselves and supposedly now Sprint is going to send me one of those boxes. I'm still waiting. Hopefully my phone will not explode before I get the box. Has anyone else had this problem with Sprint?