I was trying to exchange my galaxy note 7 for a different phone, attempting this for WEEKS. I really didn't believe there was much of a chance of it catching fire. I do believe some few have caught on fire but I thought the probability was extremely low. My GN7 has been acting up the last couple of weeks with unexpected restarting itself. However, something happened Monday night that caused me to change my mind, shutdown my phone and stop using.
I was sitting in a movie theater with my phone on mute. All of the sudden, it started vibrating, Which it should not do on mute! It would not stop. I pulled it out of my pocket and saw that it was continually restarting itself… at least three times. It also got very HOT! it took me a while to shut it down because the power button was not working. I had to use the power button plus the volume key to go into diagnostic mode to shut the thing down.
Anyway soon I may actually be able to exchange it but, I’m through with Samsung. Not because they had a problem with the phone or there was a recall. The way they handled it along with their partners Best Buy and Verizon I have another post about this but, Best Buy has refused to credit me the $864 I paid upfront for the phone bc UI am on prepaid and Verizon has done nothing and Samsung has done nothing despite many phone calls 7 complaints. Finally Samsung has agreed to allow me a direct exchange but, they’ve dragging their feet and delaying and giving me misinformation and claiming it was shipped: yada, yada, yada.
So, I expect within the next week or so to actually be able to exchange the phone but, as far as receiving a check for the difference in price… I'm going to probably have to fight after-the-fact but, it'll be $250 or $300 rather than a lot more. So, I decided on the galaxy S7 edge just to be able to do the Refund/Credit through Samsung direct. I also wanted a blue color which I have personally seen @ Best Buy stores but Samsung claims they don't have it, LOL.
Overall, a very bad experience and in the future when I need a new product, whatever it is, I will pretend Samsung does not exist.
I was sitting in a movie theater with my phone on mute. All of the sudden, it started vibrating, Which it should not do on mute! It would not stop. I pulled it out of my pocket and saw that it was continually restarting itself… at least three times. It also got very HOT! it took me a while to shut it down because the power button was not working. I had to use the power button plus the volume key to go into diagnostic mode to shut the thing down.
Anyway soon I may actually be able to exchange it but, I’m through with Samsung. Not because they had a problem with the phone or there was a recall. The way they handled it along with their partners Best Buy and Verizon I have another post about this but, Best Buy has refused to credit me the $864 I paid upfront for the phone bc UI am on prepaid and Verizon has done nothing and Samsung has done nothing despite many phone calls 7 complaints. Finally Samsung has agreed to allow me a direct exchange but, they’ve dragging their feet and delaying and giving me misinformation and claiming it was shipped: yada, yada, yada.
So, I expect within the next week or so to actually be able to exchange the phone but, as far as receiving a check for the difference in price… I'm going to probably have to fight after-the-fact but, it'll be $250 or $300 rather than a lot more. So, I decided on the galaxy S7 edge just to be able to do the Refund/Credit through Samsung direct. I also wanted a blue color which I have personally seen @ Best Buy stores but Samsung claims they don't have it, LOL.
Overall, a very bad experience and in the future when I need a new product, whatever it is, I will pretend Samsung does not exist.