Problems with Jelly Bean 4.2.2 update

**M M4** · 08-21-2013, 03:10 AM

After I updated os on my note 8 to ver 4.2.2 the multi window tab disappeared and the setting option to enable multi window under display menu grey out and cannot be switched on or off. The time for different countries on the weather app also did not show correct time zone but only show the same time for all the countries. Anyone has this problem and can suggest a solution. I searched on internet but found nothing. Thanks.

**M M4** · 08-21-2013, 03:50 AM

The weather app is now working but the multi window is still not functioning. Any advice?

**carll2400** · 08-21-2013, 07:57 AM

Yes had exactly the same issues.
In addition it has ceased working with my mail client.
Altogether a poor experience.

**M M4** · 08-22-2013, 01:05 AM

@carll2400 - did you have to do factory reset and lose all the data to get the problem solved? Thanks.

**gemniii** · 08-22-2013, 07:29 AM

I too lost the multi-window tab. Went into Settings-Display unchecked multi-window, rechecked multi-window and the tab popped back.

**bobng** · 08-22-2013, 04:34 PM

Originally Posted by M M4

After I updated os on my note 8 to ver 4.2.2 the multi window tab disappeared and the setting option to enable multi window under display menu grey out and cannot be switched on or off. The time for different countries on the weather app also did not show correct time zone but only show the same time for all the countries. Anyone has this problem and can suggest a solution. I searched on internet but found nothing. Thanks.

I haven't updated but recently had my window tab disappear. I went back to settings and turned it off & back on again that fixed it? Hope it works for you.

**Nia Dwi Rahayuningtyas** · 08-22-2013, 04:51 PM

Gemniii and bobng,
After update to 4.2.2 This menu is disabled, so we can't check or uncheck it

**SeiYuusha** · 08-23-2013, 04:46 AM

Originally Posted by Nia Dwi Rahayuningtyas

Gemniii and bobng,
After update to 4.2.2 This menu is disabled, so we can't check or uncheck it

Yup. happened to mine too. just upgraded to 4.2.2.
and nothing happened even if you touch n hold the back button for 15 minutes...
any solution ? should i just downgrade it ?

**SeiYuusha** · 08-23-2013, 04:48 AM

Originally Posted by gemniii

I too lost the multi-window tab. Went into Settings-Display unchecked multi-window, rechecked multi-window and the tab popped back.

can't do that on mine, sir... it disabled. as if it's "locked"..

**velxun mine** · 08-28-2013, 03:14 AM

Originally Posted by M M4

After I updated os on my note 8 to ver 4.2.2 the multi window tab disappeared and the setting option to enable multi window under display menu grey out and cannot be switched on or off. The time for different countries on the weather app also did not show correct time zone but only show the same time for all the countries. Anyone has this problem and can suggest a solution. I searched on internet but found nothing. Thanks.

same thing happened to me....

**C0RSKIE** · 08-28-2013, 09:36 AM

I'm also having the same issues and if you guys also check, the lock screen widgets option has the same problem. I emailed samsung support and they wanted me to do a factory reset and update my firmware again. Sigh, I have tons of books so its such a hassle reloading it to my library. Have any of you tried factory reset?

**velxun mine** · 09-06-2013, 05:31 AM

how to do the factory reset??

**SeiYuusha** · 09-09-2013, 10:58 PM

Originally Posted by C0RSKIE

I'm also having the same issues and if you guys also check, the lock screen widgets option has the same problem. I emailed samsung support and they wanted me to do a factory reset and update my firmware again. Sigh, I have tons of books so its such a hassle reloading it to my library. Have any of you tried factory reset?

hmm... i went to the Samsung service centre and they downgrade mine... plus the factory reset...

btw, for anyone who'd like to see, here's the screenshot of my Note 8.0's display settings when it's still on 4.2.2. (before downgrade)
Attachment 80189

**Bangkok Hound** · 09-10-2013, 07:28 AM

Finally received the 4.2.2 update on my 5100 here in Thailand last night. No problems to report here. Everything seems to be working as smoothly as it did before.

**skuni** · 09-10-2013, 10:22 AM

Still no update for the wifi 5110

**SeiYuusha** · 09-10-2013, 07:22 PM

Originally Posted by Bangkok Hound

Finally received the 4.2.2 update on my 5100 here in Thailand last night. No problems to report here. Everything seems to be working as smoothly as it did before.

really ?

could you post the screenshot on your display settings ?
did you do factory reset after upgrading ?

UPDATE : i just updated to 4.2.2, a total of 667MB download, then a 17MB update. the problem persists. then i did a factory reset via Android Recovery (turn off > power+volume up), and now everything works like a charm

the multi window started unchecked, and all i have to do is checked it

**snapshot_jh** · 09-19-2013, 12:46 AM

My Note 8.0 updated itself yesterday. I've just checked and both the multi-window tab and lock screen settings are working normally.

**limyouwen** · 09-20-2013, 01:53 AM

Same to me. Not only my multi window display grey out, also my chrome browser couldn't be opened. Everytime I click to launch chrome broser, it always fail to be opened. Samed on Samsung

**111ark** · 09-20-2013, 08:06 AM

Updated to 4.2.2 and my notification bar looks like this. What do you guys think I should do?

Problems with Jelly Bean 4.2.2 update-2013-09-18-21.23.53.png

**Chris Taylor7** · 09-21-2013, 09:27 AM

I'm having exactly the same problem. My Note 8.0 automatically updated to Andriod 4.2.2 and now the multi window function is greyed out and won't work. Similarly, the weather app is broken and won't pick up my city.

**raymnz** · 09-29-2013, 11:45 PM

Same problem...just 'upgraded' and the multi window tab is greyed out. Also the camera app has failed. My Note 8 is now nearly an iPad mini

Have backed up a load of photos and bracing myself to do a factory reset. I'll try the Recovery first.
Quite a downer when the gadget has performed beautifully on the old software!

**Chris Taylor7** · 09-30-2013, 07:56 AM

A factory reset fixed the problem. However, Samsung advised me to use Kies to perform a backup of my device. Using a direct USB connection and after several failed attempts over a 4 to 5 hour period I managed a successful backup including ALL my apps. However, the first restore failed and the "successful" restore failed to restore all my apps, my window settings or my email settings. IMHO whilst Samsung hardware is great their software and software support are very poor. Sadly, I have decided to exchange my Note 8.0 for an iPad.