09-24-2015 10:33 PM
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  1. Aylinnn's Avatar
    Hi, i did a system upgrade installation on my samsung galaxy note 8.0 which has appeared automatically, and after that my side bar disappeared, it doesn't come back even when i push and hold the back key as i used to do before. Under the settings, the multitask option looks clicked but it also looks disabled hence i cannot unclick and click it again. How do i get my side bar back? I cannot use the multi window feature when i dont have my side bar and honestly it is not very userfriendly without that side bar since it has all the main apps alltogether.. I would really appreciate anyone's help with this..Thank you in advance..
    Wilmer Santos likes this.
    09-19-2013 04:45 PM
  2. Chris Taylor7's Avatar
    I'm having the same problem. My Note 8.0 automatically upgraded to Jellybean 4.2.2 and the Multi Window function is now "greyed out" and no longer works. I have emailed Samsung Support twice but have had no response. This upgrade could not have been tested properly before release. This is very disappointing.
    09-21-2013 09:16 AM
  3. Aylinnn's Avatar
    It is really disappointing... i sent an email to Samsung support as well, let's see if they will reply it..
    09-23-2013 01:50 PM
  4. Chris Taylor7's Avatar
    I got a reply from Samsung - they said they could not help me and that I should contact my local service centre. To make matters worse they included a contact link that turned out to be useless. However, I found the right number and phoned them. After 50 minutes on the phone (at premium rates) they have advised me to backup my Note 8.0 and perform a factory reset. I will let you know if this works.
    09-23-2013 02:50 PM
  5. thedreamer89's Avatar
    I got a reply from Samsung - they said they could not help me and that I should contact my local service centre. To make matters worse they included a contact link that turned out to be useless. However, I found the right number and phoned them. After 50 minutes on the phone (at premium rates) they have advised me to backup my Note 8.0 and perform a factory reset. I will let you know if this works.
    I was eagerly waiting for your reply, Could you update the thread, what happened after the factory reset?
    09-29-2013 11:23 PM
  6. Aylinnn's Avatar
    Hi,
    Just to let you guys know, I also got an email from Samsung support telling me to do the factory reset. I did it. It took a few minutes; and then the tablet automatically started uploading the apps that I have previously downloaded, hence I didn't have to look for each and download separately. The only thing is, make sure you backup your photos, music, downloaded files and notes, if you have, before doing this reset, since they'll be gone.
    It's all back to normal now, I have my multiwindow feature and side bar back. I hope this doesn't happen again!
    Aylin
    09-30-2013 03:30 AM
  7. Chris Taylor7's Avatar
    The factory reset worked but I was advised by Samsung to use Kies to backup my device. This software proved to be vey unreliable and it took hours and several attempts to run a backup.
    I had to run restort more than once because the restore process kept failing and when it did "work" I was unable to restore all my apps or my window or mail settings.

    Sorry I didn't reply sooner but I thought if a waited I might be a little bit more positive about my experience. Sadly I'm still very angry. I'm very disappointed with the quality of Samsung software and their software support. IMHO Samsung hardware is great but their software / support is very poor. Sadly, I'm currently trying to exchange my Note 8.0 for an iPad!
    09-30-2013 07:18 AM
  8. pjewellone's Avatar
    Thank you everyone for the information about the Jellybean upgrade. I'm very disappointed to have lost my sidebar and multi-window option.I'll give the factory reset a try, after I backup, of course. I hope it works. This is my second tablet. I had an Acer, which turned out to be an expensive paperweight.
    10-03-2013 05:11 PM
  9. rsmin's Avatar
    Thank you everyone for the information about the Jellybean upgrade. I'm very disappointed to have lost my sidebar and multi-window option.I'll give the factory reset a try, after I backup, of course. I hope it works. This is my second tablet. I had an Acer, which turned out to be an expensive paperweight.
    I went to display option under settings and clicked multi window option off and back on and it started working. I didn't have to do a factory reset to get it working.


    Sent from my SCH-I605 using AC Forums mobile app
    Fireflyfrommi and Shoesmom like this.
    10-06-2013 01:22 PM
  10. Kevin Smith11's Avatar
    Thank you everyone for the information about the Jellybean upgrade. I'm very disappointed to have lost my sidebar and multi-window option.I'll give the factory reset a try, after I backup, of course. I hope it works. This is my second tablet. I had an Acer, which turned out to be an expensive paperweight.
    Just did factory reset, got my multi window back and a window that did pop up when pen was removed, now just a page. Used the google backup and pretty much everything download by itself. Email have to be re setup

    Sent from my GT-N5110 using AC Forums mobile app
    10-06-2013 02:48 PM
  11. bclinger#IM's Avatar
    Did the update and no problems both the 8 and 10.1.

    Sent from my SPH-L900 using Tapatalk 4
    10-06-2013 03:58 PM
  12. ehosey2's Avatar
    Downloaded the update to my Note 8.0 last night and everything works with no problems.


    Sent from my GT-N5110 using Tapatalk 4
    10-06-2013 04:22 PM
  13. lainieb1's Avatar
    Can anyone tell me how to do a factory reset on the galaxy note 8. I updated to 4.2.2 and my multi screen does not work.

    Posted via Android Central App
    10-06-2013 08:48 PM
  14. dadathepanda's Avatar
    Power off your device and then hold together the volume up and power button until the Samsung logo appears at which point release the power button until you get into a screen showing you the option to do a factory reset. Select and confirm the factory reset and reboot the device.

    Posted via Android Central App
    10-07-2013 10:41 AM
  15. DROIDMAC348's Avatar
    The update turns off the "Multi Window" feature for some reason. You need to turn it back on to be able to activate the side bar again.

    DO THE FOLLOWING:

    - PULL DOWN THE NOTIFICATION BAR FROM THE TOP OF YOUR TABLET
    - YOU'LL SEE "Wi-Fi", "GPS", "Sound" .......... SCROLL TO THE RIGHT UNTIL YOU SEE "Multi Window"
    - CLICK ON IT TO TURN IT ON
    - THEN GO TO THE BACK BUTTON AT THE RIGHT BOTTOM OF YOUR TABLET AND HOLD IT DOWN FOR HALF A SECOND, YOU SHOULD SEE THE SIDE BAR REAPPEAR ON THE LEFT SIDE.
    10-09-2013 12:07 AM
  16. omnipresent's Avatar
    Don't you just hold down the back button for 3 seconds?
    10-09-2013 12:45 AM
  17. omnipresent's Avatar
    just hold down the back button for 3 seconds.. we don't have this but it works on all three tabs and all the galaxy phones phablets we have
    10-09-2013 12:47 AM
  18. lemanskis's Avatar
    This is very disappointing.



    10-09-2013 01:15 AM
  19. WCW1's Avatar
    The update turns off the "Multi Window" feature for some reason. You need to turn it back on to be able to activate the side bar again.

    DO THE FOLLOWING:

    - PULL DOWN THE NOTIFICATION BAR FROM THE TOP OF YOUR TABLET
    - YOU'LL SEE "Wi-Fi", "GPS", "Sound" .......... SCROLL TO THE RIGHT UNTIL YOU SEE "Multi Window"
    - CLICK ON IT TO TURN IT ON
    - THEN GO TO THE BACK BUTTON AT THE RIGHT BOTTOM OF YOUR TABLET AND HOLD IT DOWN FOR HALF A SECOND, YOU SHOULD SEE THE SIDE BAR REAPPEAR ON THE LEFT SIDE.
    Does Not Work!

    Pressing the Multi Window button takes to the setup page where the Multi Window is grayed out.

    Holding the back button does nothing.

    Thanks any way for the tip.

    Web
    10-09-2013 01:08 PM
  20. DROIDMAC348's Avatar
    Sorry that didn't work. I guess the only thing left would be to do a "Factory data reset" located in your settings under "Backup and reset". That should then get you back to being able to turn on "Multi Window" and in turn activating the side bar. Of course you'll want to make sure you do a backup just before you do it, if you car to keep any of the important stuff like maybe your S notes etc.

    Best of luck.
    10-10-2013 09:16 PM
  21. DROIDMAC348's Avatar
    Does Not Work!

    Pressing the Multi Window button takes to the setup page where the Multi Window is grayed out.

    Holding the back button does nothing.

    Thanks any way for the tip.

    Web
    Sorry that didn't work. I guess the only thing left would be to do a "Factory data reset" located in your settings under "Backup and reset". That should then get you back to being able to turn on "Multi Window" and in turn activating the side bar. Of course you'll want to make sure you do a backup just before you do it, if you car to keep any of the important stuff like maybe your S notes etc.

    Best of luck.
    10-10-2013 09:18 PM
  22. Bonnie Trefren's Avatar
    Thank you for that information, worked for me as well!
    10-14-2013 03:22 PM
  23. philjohannes's Avatar
    I did a factory reset after making sure everything was backed up. Got the sidebar back OK plus all my stuff.
    10-15-2013 10:07 AM
  24. paultitus's Avatar
    Try factory reset....it works! Multi window already exist to my note 8 after the update.
    10-15-2013 01:37 PM
  25. Pa Man's Avatar
    Multi window is what samsung advertise and part of galaxy note. We should not go backward to earlier version firmware. Samsung should fix it on jell bean 4.2.2. I'm disappointed of samsung service.
    10-28-2013 12:36 AM
66 123

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