Buyer Beware!! The Samsung Galaxy Note 4 Edge has known antenna issues that cause dropped calls. When you call Samsung, they will claim that they are not aware of any issues, but my wireless carrier has told me that this is indeed a known issue and Samsung is having to repair these phones for this issue.
The problem this creates for you if you chose to purchase a “new” Galaxy Note 4 Edge, is that will receive a “refurbished” phone back is that had some problem with the phone “fixed”. The Samsung Representative told me that they only make these phones to order, so if you want your phone repaired, you need to ship it to El Paso, Tx. and be willing to be without a phone while they repair it. (Another strong indicator that Samsung doesn’t want to create any new inventory for this phone as it’s sales are extremely poor, and representative why Apple has had their lunch since the introduction of the Iphone 6.)
My experience with Samsung is an example of a company that does not stand behind its products and is incorrectly having its representatives telling customers that “they are unaware of the problem…” You would think that they would want to resolves these types of problems quickly so negative press doesn’t get out about their new, revolutionary Galaxy Note 4 Edge. When I asked the Samsung Representative about the whether it was reasonable to expect a customer to be without a phone while they repaired their defective phone? The answer that I received was “we follow the warranty agreement only and there is nothing we will do outside of that. Run far from Samsung and stick with a US company that is known to support their customers and products. Trust me, you do not want to be in the position that I am in where I paid ~$850 for an unreliable phone where the 1.) manufacturer offers an unrealistic support solution; 2.)does not admit to manufacturing defective phones and 3). has no confidence in their own product and will only fix phones to order….
The problem this creates for you if you chose to purchase a “new” Galaxy Note 4 Edge, is that will receive a “refurbished” phone back is that had some problem with the phone “fixed”. The Samsung Representative told me that they only make these phones to order, so if you want your phone repaired, you need to ship it to El Paso, Tx. and be willing to be without a phone while they repair it. (Another strong indicator that Samsung doesn’t want to create any new inventory for this phone as it’s sales are extremely poor, and representative why Apple has had their lunch since the introduction of the Iphone 6.)
My experience with Samsung is an example of a company that does not stand behind its products and is incorrectly having its representatives telling customers that “they are unaware of the problem…” You would think that they would want to resolves these types of problems quickly so negative press doesn’t get out about their new, revolutionary Galaxy Note 4 Edge. When I asked the Samsung Representative about the whether it was reasonable to expect a customer to be without a phone while they repaired their defective phone? The answer that I received was “we follow the warranty agreement only and there is nothing we will do outside of that. Run far from Samsung and stick with a US company that is known to support their customers and products. Trust me, you do not want to be in the position that I am in where I paid ~$850 for an unreliable phone where the 1.) manufacturer offers an unrealistic support solution; 2.)does not admit to manufacturing defective phones and 3). has no confidence in their own product and will only fix phones to order….
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