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  1. Thread Author  Thread Author    #1  

    Default My first problem - frozen OS

    I was using my NP12.2 earlier and put it down for a little while. Then I went to use it again but nothing would work. Couldn't swipte in any direction, neither the hard or soft buttons on the front worked. The volume buttons worked, the power button brought up the device options but would not respond to my touch.

    Didn't know how to do are hard restart so I called Samsung and they were able to help me. Hold the power button for 15-20 seconds and it shut off and I was able to restart it. When I asked what might cause this they said sometimes Android acts up. I guess they bad to blame someone.

    It is nice however to be able to call Samsung and get help. I always say there's more to buying a device then just the hardware.

    Sent from my SM-P900 using Mobile Nations mobile app
    New York Yankees
    It's Hard To Be Humble
  2. #2  

    Default Re: My first problem - frozen OS

    The usual cause for this is a misbehaving app. Have you installed any new apps in the last couple of days?

    Sent from my SM-P905V using AC Forums mobile app
  3. Thread Author  Thread Author    #3  

    Default Re: My first problem - frozen OS

    Just like any toy I get I try lots of different apps. I wind up deleting many of them and I'm not sure how Android handles uninstalled apps. Is there anything left behind? Now that I have the apps I'm planning on using I might do a master reset this weekend.

    Sent from my SM-P900 using Mobile Nations mobile app
    New York Yankees
    It's Hard To Be Humble
  4. #4  

    Default Re: My first problem - frozen OS

    No once the app is gone, it is gone. It is not lie windows. Yes some apps have better code than others. That is why sometimes an app gets updated every couple of days too, where they find lots of bugs.

    Sent from my SM-P905V using AC Forums mobile app
    Thanked by:
    eds817 

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