Google Voice won't work on Skyrocket

[TvTechGuru]

I got my Skyrocket a week and a half ago and couldn't get ANY kind of voicemail setup. When I tried to set it up I got some automated AT&T message that asked me to enter my voicebox number? I'm new to AT&T. Any who, I just tried to call into it and the AT&T visual voicemail app popped up and all of the sudden it works. I did a test call from a land line and was able to leave a message and then retrieve it from the Visual Voicemail app.

But when I try and go into settings, call, voicemail service, and then choose Google Voice, I get a popup that says "Error, Change to new provider?" and I click Yes. It says "Updating settings", and then says, "Error, Forwarding number change failed."

Does AT&T block Google Voice? This is my guess. Maybe they don't want that on their network and instead force the Visual Voicemail app on you? It doesn't seem like a bad voicemail app, it's a watered down GV pretty much. But I would like to use GV.

 

[jess.hickey]

It works just fine. I've been using since release day. I ran into the same problem and can't remember the work around.

If memory serves me correctly I went to GV on my computer and reactivated my phone from there. It will give you a string of numbers to enter into your phone dialer and viola!

Good luck...I promise ya it works!

 

[gaygeek]

You need to activate forwarding to Google Voicemail from entering the code from the GV website--the voicemail service selector on the phone doesn't work. Go to GV settings and click "activate Google voicemail on this phone" and it will tell you the code to enter.

 

[LoSt180]

I had the same problem initially. I had to log into the website, go to Voice Settings, and edit cell phone. I had to click "Check Carrier" because it was still showing Verizon. Then I clicked activate voicemail for this phone. Basically the code you enter tells AT&T (or whoever) to forward missed calls to a certain number, in this case your GV number.

I'm not sure if it would've worked from the phone settings after I did the Check Carrier thing, since I was already on the website I just did everything from there.

 

[TvTechGuru]

Thanks everyone!! It worked!! It took some tinkering on the GV website. I did change carrier. It wanted me to deactivate my old Verizon one, obviously I can't do that. Don't have the phone or service. But when I changed carrier on the site, then did an activate and it finally took. Did a test call from my land line and left a voicemail. It worked! I appreciate all of your help!