Upgrading through Kies.Kies updated to current version.Follow directions.Phones plugged in,recognized,everything takes off,starts downloading,I know it takes about 20-30 min so I start web surfing while it's chugging away.All of a sudden I get a pop up saying upgrade failed.Look at phone it still shows "Downloading" in green letters.Well I know it isn't doing anything,Kies said it failed.I left everything as it was because I didn't want to unplug my phone while it still said downloading.
I checked back several hours later and it still said same thing.So leaving everything still plugged in,I followed the Kies pop up to do an emergency failed recovery.Now the emergency failed recovery failed!I try to do reinstall and it failed again,emergency recovery,it failed again....
Reluctantly I unplugged the usb from phone and did a reset.Now Kies won't recognize phone.Computer still making the tada sound when I plug it in.So pull battery,try again.No on my screen I see a pic of a phone,a computer screen and a big yellow triangle in the middle saying update failed do emergency recovery.I tried and of course it won't work because Kies won't recognize my phone.
Call Samsung,Do the battery sim pull,master rest,just goes back to same screen.
There was a link here on forums for a soft brick phone recovery,it didn't work because i cant get phone into a download mode.
So basically my phone is bricked.Call AT&T and they said they would warranty it and send me another.Asked me about scratches ,It has a few and he said if they were to bad,I would have to pay $400 for the refurbished one!Wait they said when i bought it,that it had "Scratch Resistant Gorilla Glass" Samsung said I could send it to them for repair but no idea how long I would be without a phone.Sent it to AT&T,hopefully they won't screw me over.
What a mess this update turned out to be!
I checked back several hours later and it still said same thing.So leaving everything still plugged in,I followed the Kies pop up to do an emergency failed recovery.Now the emergency failed recovery failed!I try to do reinstall and it failed again,emergency recovery,it failed again....
Reluctantly I unplugged the usb from phone and did a reset.Now Kies won't recognize phone.Computer still making the tada sound when I plug it in.So pull battery,try again.No on my screen I see a pic of a phone,a computer screen and a big yellow triangle in the middle saying update failed do emergency recovery.I tried and of course it won't work because Kies won't recognize my phone.
Call Samsung,Do the battery sim pull,master rest,just goes back to same screen.
There was a link here on forums for a soft brick phone recovery,it didn't work because i cant get phone into a download mode.
So basically my phone is bricked.Call AT&T and they said they would warranty it and send me another.Asked me about scratches ,It has a few and he said if they were to bad,I would have to pay $400 for the refurbished one!Wait they said when i bought it,that it had "Scratch Resistant Gorilla Glass" Samsung said I could send it to them for repair but no idea how long I would be without a phone.Sent it to AT&T,hopefully they won't screw me over.
What a mess this update turned out to be!
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