dont take their crap mate. either yours is defective or every other s3 they have in stock are defective and yours is the only normal one lol.
be far more forceful.
ive learned that mentioning that i like to review shops and products on various sites and Google Places makes people have a change of heart.
how old is the phone?
EDIT.. if US law is same as UK then you can return a product for any reason undamaged within 14 days... if they claim that its damaged because of the loose button then theyve shot emself in the foot
dont get angry, be polite with your threats
EDIT i just repeated myself like an ass didnt i? :beer:
global s3, UK. Ask me anything and ill reply even if its just an intelligent (or stupid) guess