Page 1 of 3 123 LastLast
Results 1 to 25 of 58
Like Tree2Likes
  1. Thread Author  Thread Author    #1  

    Default Why can't they hear me?

    Looks like I got a weird issue and I am not yet interested to factory reset until i tried everything else ...
    Here is my issue:

    I got the Samsung Galaxy S3 since November and upgraded to JB 4.1.1 as soon as it was available in the beginning of December. For the past few days people are calling me and I can hear them perfectly fine but they can't hear me at all. I can talk to them just fine over my Jawbone synced via Bluetooth and it works over the speaker just fine. I called AT&T and they went straight to ... its a microphone issue. After I told them that i can use S voice just fine the next step was factory reset ... I tried to make a call with/without wifi, with/without bluetooth enabled and the only time they won't hear me is when i use the internal mic.
    Calls are being established and crystal clear ... they just can't hear me ...

    Anyone ... any idea?
  2. #2  

    Default Re: Why can't they hear me?

    Is it only when they call you? How about if you initiate the call?

    I've noticed since JB more than half my calls its like your issue but opposite...They call, I answer, they say they could hear me but I don't hear them at all. I hang up call them back (or hang up and they call back) and I'm good to go..We can both hear each other. It only started this when I updated so I... I've been debating on a factory reset.

    Sigh I'm so lazy though :o

    Sent from my Sprint S3 using AC forums
  3. Thread Author  Thread Author    #3  

    Default Re: Why can't they hear me?

    It doesn't matter who call's who ... I can hear them at all times but they never hear me.
  4. #4  

    Default Re: Why can't they hear me?

    Quote Originally Posted by Almeuit View Post
    Is it only when they call you? How about if you initiate the call?

    I've noticed since JB more than half my calls its like your issue but opposite...They call, I answer, they say they could hear me but I don't hear them at all. I hang up call them back (or hang up and they call back) and I'm good to go..We can both hear each other. It only started this when I updated so I... I've been debating on a factory reset.

    Sigh I'm so lazy though :o

    Sent from my Sprint S3 using AC forums
    Same here. Its been happening A LOT as of late and for some time now. My brother calls me and he hears me but I don't hear him at all. I just tell him....I'LL CALL YOU BACK....STUPID CARRIER!!! lol....yeah I blame the carrier, not the phone, lol!
  5. #5  

    Default Re: Why can't they hear me?

    Quote Originally Posted by GrooveRite View Post
    Same here. Its been happening A LOT as of late and for some time now. My brother calls me and he hears me but I don't hear him at all. I just tell him....I'LL CALL YOU BACK....STUPID CARRIER!!! lol....yeah I blame the carrier, not the phone, lol!
    At first I thought it was as well since Sprint is upgrading the network here in Jacksonville to LTE and when other areas were being built out they experienced dropped calls... But this isn't dropped calls.. It's just people can't hear.

    Looks like I'll have to maybe try a reset tonight and see what happens :o

    Sent from my Sprint S3 using AC forums
  6. #6  

    Default Re: Why can't they hear me?

    Hmm, when you make/receive the next call, try selecting the Speakerphone button and see what happens. If that works then it can't be the mic, since they use the same one, just switching to the external speaker. Perhaps that'll help narrow down the problem.

    Sent from my SCH-I535 using Tapatalk 2
  7. #7  

    Default Re: Why can't they hear me?

    Quote Originally Posted by Almeuit View Post
    At first I thought it was as well since Sprint is upgrading the network here in Jacksonville to LTE and when other areas were being built out they experienced dropped calls... But this isn't dropped calls.. It's just people can't hear.

    Looks like I'll have to maybe try a reset tonight and see what happens :o

    Sent from my Sprint S3 using AC forums
    I don't think you need to reset since I did it and its happening to me. So save yourself the trouble....unless you are having other issues like I was with the battery drain issues. I'm on Sprint like you so perhaps its a Sprint issue since I haven't heard of other users on other carriers having this particular issue....that I know of recently at least!

    Quote Originally Posted by GSDer View Post
    Hmm, when you make/receive the next call, try selecting the Speakerphone button and see what happens. If that works then it can't be the mic, since they use the same one, just switching to the external speaker. Perhaps that'll help narrow down the problem.

    Sent from my SCH-I535 using Tapatalk 2
    Good idea! I'll try that next time. Thanks!
  8. #8  
    wally27's Avatar

    Posts
    66 Posts
    ROM
    2.3.3

    Default Re: Why can't they hear me?

    I had the same problem. Tried every way to fix it but no luck. I ended up getting a new phone under warranty. T-mobile
  9. #9  

    Default Re: Why can't they hear me?

    I'm having this same problem, and after speaking with GT-Mobile who were no help whatsoever, I'm no the wiser to why this happens.

    People can't hear me, but when I record a video everything is crystal clear?

    If anyone knows why this is happening please let me know.

    Thank you!

    - - - Updated - - -

    I'm having this same problem, and after speaking with GT-Mobile who were no help whatsoever, I'm no the wiser to why this happens.

    People can't hear me, but when I record a video everything is crystal clear?

    If anyone knows why this is happening please let me know.

    Thank you!

    - - - Updated - - -

    I'm having this same problem, and after speaking with GT-Mobile who were no help whatsoever, I'm no the wiser to why this happens.

    People can't hear me, but when I record a video everything is crystal clear?

    If anyone knows why this is happening please let me know.

    Thank you!
  10. #10  

    Default Re: Why can't they hear me?

    Mine has randomly stopped doing this. Phone has been working fine lately with calls. I blame my carrier lol

    Sent from my Sprint S3 using AC forums.
  11. #11  
    crester's Avatar

    Posts
    450 Posts
    Global Posts
    565 Global Posts

    Default Re: Why can't they hear me?

    Notice a common element here? Everybody who is complaining about this "problem" is on Sprint.
  12. #12  

    Default Re: Why can't they hear me?

    Quote Originally Posted by crester View Post
    Notice a common element here? Everybody who is complaining about this "problem" is on Sprint.
    Read much?
    Quote Originally Posted by wally27 View Post
    I had the same problem. Tried every way to fix it but no luck. I ended up getting a new phone under warranty. T-mobile
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    If I've helped you, please click the "Thanks" button.

    Have a Galaxy S3? Click here ==> Everything you wanted to know about your Galaxy S3
  13. #13  

    Default Re: Why can't they hear me?

    Quote Originally Posted by crester View Post
    Notice a common element here? Everybody who is complaining about this "problem" is on Sprint.
    Quote Originally Posted by meyerweb View Post
    Read much?
    Lol.. Foot in mouth crester. :P

    Sent from my Sprint S3 using AC forums.
  14. #14  

    Default Re: Why can't they hear me?

    i have a friend with sgS2 and she's having the same trouble.
    i made some research with the phone and this is what i found:

    -whenever someone calls or she calls someone her voice hears like from very far away. problem is not caller's
    -if i use the handsfree speaker option the other side HEARS ME CORRECTLY. so it's not hardware
    -when on skype, the same problem appears on regular calls. videocalls work well. affects ANY app when in non-hands-free option
    -when she uses the sound recorder it also works well. same, just to make sure.

    as for versions:

    -she's on 2.3.3 and you are on 4.x.x. i found on internet that this error is very common. seems like a bug to me.
    -regardless WHEN it happens or THE VERSION of the firm. a kind of bug that appears not to be fixed nor determined yet.
    -appearently the factory reset doesn't work. a bug that doesn't have to do with system options or config.
    (i didn't try an entire phone format. deleting all stuff. if you do, keep us informed)

    conclussions:

    -it's a software bug.
    -it affects to MIC GAIN, and ONLY when you are using apps you have to -put your phone on your ear- for. noise cancellation also doesn't have to do
    -the time/versionlessness suggests me that it's not some kind of app update or something. (not sure. i wouldn't discard)
    -the bug affects to ANDROID devices, not only sgS3, or sg family.

    i would suggest those with rooted phones to try any kind of independent mic-gain setting tweak per-call or per-app.
    any other idea?
  15. #15  

    Default Re: Why can't they hear me?

    Sorry for the bump of a thread from 3 months ago, but I am having this issue as well on a stock Sprint GS3. Did anyone ever discover a fix for this? No matter how it goes, they call me or I call them, I can hear them clearly and they can't hear me at all. Tried a factory reset and before installing anything tried to make a call and couldn't be heard.
  16. #16  

    Default Re: Why can't they hear me?

    OK, for those that had this issue, I got mine working. I took a needle and cleaned out the microphone on the phone, now everyone can hear me just fine.
    Thanked by:
    blondreadDroid likes this.
  17. #17  

    Default Re: Why can't they hear me?

    Hi Lafountain

    I had a nightmare trying to sort out my Galaxy S3 with its Mic Problem. When I spoke on the phone people could not hear me clearly. I tried everything
    on all the forums to resolve my problem but in vain, After much thinking I went about systematically excluding possibilities of things that may interfere, until
    I FINALLY got it Solved. Now I do realise that different solutions helped different people, I trust my experience will help others.

    What I tried which did not help me :
    1. Reset the phone
    2. Cleaned the hole at the bottom of the phone
    3. Disabled the Secondary Mic ( At top of phone ) which plays a role in clearing background noise


    What Helped and I will explain my Logic.
    I went into the Settings > Motion >
    Made sure everything that i felt was linked to the PROXIMITY SENSOR was disabled, as my thinking was the
    muffled or muted sound of the Mic may be associated with a glitch that kicked in when the phone Proximity detected
    something close ( my face when talking)

    Switched off
    > Turn Over to Mute
    > Palm Touch to mute


    And That was it , Mic Mic was restored to full function

    Hope this helps.
    Thanked by 2:
    GSDernickao 
    nickao likes this.
  18. #18  

    Exclamation Re: Why can't they hear me?

    Hey all,

    I've had this issue as well.

    I've resolved mine, however. I've been using Wi-Fi Calling when connected via a Wi-Fi signal. Thus far it has worked great to save power, etc... until now. My symptoms were when I could either make or receive a call, neither of us could hear each other. I have CallRecorder on and I know that my mic is working since I can hear the recording (The recording didn't record the other's voice though.).

    So, I've tried the usual, volume, apps, resets, etc., etc. When I disabled Wifi-Calling, *BAM*, issue resolved.

    To disable Wi-Fi Calling:
    Settings > More Settings (Wireless and Network) > Wi-Fi Calling > Uncheck

    I have the Samsung Galaxy S3 with Android 4.1.1 that I purchased 05MAR2013. No OS or app upgrades or updates done lately.

    Hope this helps y'all out.

    --
    -J
  19. #19  

    Default Re: Why can't they hear me?

    Quote Originally Posted by johnthanmorlock View Post
    Hey all,

    I've had this issue as well.

    I've resolved mine, however. I've been using Wi-Fi Calling when connected via a Wi-Fi signal. Thus far it has worked great to save power, etc... until now. My symptoms were when I could either make or receive a call, neither of us could hear each other. I have CallRecorder on and I know that my mic is working since I can hear the recording (The recording didn't record the other's voice though.).

    So, I've tried the usual, volume, apps, resets, etc., etc. When I disabled Wifi-Calling, *BAM*, issue resolved.

    To disable Wi-Fi Calling:
    Settings > More Settings (Wireless and Network) > Wi-Fi Calling > Uncheck

    I have the Samsung Galaxy S3 with Android 4.1.1 that I purchased 05MAR2013. No OS or app upgrades or updates done lately.

    Hope this helps y'all out.

    --
    -J
    Also, just an FYI about Wi-Fi Calling:
  20. #20  

    Default Re: Why can't they hear me?

    So my phone updated last week and NO ONE can hear me. If I turn my speakerphone on they can hear me like I'm whispering or far away. I have Verizon. PLEASE HELP.
  21. #21  

    Default Re: Why can't they hear me?

    When off the Speaker Phone mode and still in the call ask the person to hold on... then click the menu button on the bottom left of the phone (not on the screen on the phone itself) and turn noise reduction off.

    When on speaker phone Noise reduction automatically turns off... that's why it works. Not sure if this is a solution or a workaround yet.
  22. #22  

    Default Re: Why can't they hear me?

    same problem but i'm with telus in canada. tried like all that stuff.
  23. #23  

    Default Re: Why can't they hear me?

    Well just bought the phone and the samething just happned to me and I know why it is doning it.Hold the button on the right side in until you see the poweroff screen pop up, at the very bottom of that menu you will see mute, vibrate and sound. on that menu the mute botton was lite up green I hit the sound button and it started to work just fine also make sure driving mode is off as well.
    Last edited by Jeffery West; 06-12-2013 at 04:47 PM.
  24. #24  

    Default Re: Why can't they hear me?

    Thank you. Your suggestion worked.
  25. #25  

    Default Re: Why can't they hear me?

    Hi Pal,
    I have the same issue? How did you get it resolved? Many thanks. Syed.
Page 1 of 3 123 LastLast

Similar Threads

  1. They can't hear me!
    By cmmeeks18 in forum Sprint Epic 4G
    Replies: 1
    Last Post: 05-03-2011, 03:52 PM
  2. Callers can no longer hear me, unless on bt or speaker
    By syngent in forum Google / HTC Nexus One
    Replies: 5
    Last Post: 04-22-2011, 12:53 PM
  3. Sprint, why can't they have a pure Android device?
    By rem_kujawa in forum Rumored Devices Lounge
    Replies: 23
    Last Post: 12-22-2010, 12:18 PM
  4. Replies: 4
    Last Post: 11-02-2010, 10:13 PM
  5. Why can't I hear audio directly from a website with my Evo?
    By Primetimeplaya in forum HTC EVO 4G
    Replies: 6
    Last Post: 08-08-2010, 10:56 AM

Posting Permissions

B