Quote Originally Posted by meyerweb View Post
It's unfortunate, but manufacturing processes aren't perfect. Defects do slip through. They're pretty rare, but that doesn't help you. If you've done a factory reset, it's probably a hardware issue. I'd try pulling the battery for a few minutes, because it's easy to do, but it probably won't solve your problem. Call t-mobile and see what they say. Maybe they'll ship you a new one right away and not wait until they get your current one back.