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  • 1 Post By GSDer
  1. Thread Author  Thread Author    #1  

    Default GS3 keeps freezing

    Hey guys ..

    Sorry if there is a thread for this already but I don't have time to search through the forums because I'm at work.

    I'm fairly new to android and I have a slight problem, my device has constantly been freezing for the last week or so and I have no idea why.

    I've deleted my recently installed apps and even done a factory reset but it froze about 10 times after that. even this morning when I woke up the screen was just black but the notification LED was still flashing. Sometimes it would freeze while the screen is on, sometimes when it is off and then I would have to hold the power button to resolve the issue but it just constantly re-occurs.

    Any advice would be much appreciated...coming from an old BlackBerry, I absolutely love this phone and love android but I cannot deal with this constant freezing for another year and a half (When my contract ends).

    Android OS version: Jelly Bean 4.1.2
    International Version
    Only had it since the end of November 2012.

    Please help....
  2. #2  

    Default Re: GS3 keeps freezing

    Perhaps you should take the time to search the forums when you're not at work?

    You don't say whether your phone:
    1. Ever worked correctly
    2. Received the update to 4.1.2 around the time your troubles started
    3. Is stock or rooted

    Usually, if your phone is stock and you've performed a Factory Reset, the only other thing you can do is a shutdown/battery pull. If that doesn't solve your problem (and you've made sure not to download/install a bunch of apps) then you're probably looking at a hardware issue, and it's time to contact your carrier or Samsung for a replacement.

    Edit: I saw in another thread that your phone is stock, so that helps reduce the possibilities. You could try removing your SDCard (if you have one) and operating without it for awhile.
    I suppose it's possible that the SIM card is having some problem - you could pull that and perform another Factory Reset, then see if the phone is stable (yes, I realize that you can't get a mobile data connection or use it for phone calls, but you should be able to use WiFi to establish your Google account, and all we're trying to do here is see if the phone is borked).

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk 2
    Thanked by:
  3. Thread Author  Thread Author    #3  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by GSDer View Post
    Perhaps you should take the time to search the forums when you're not at work?

    You don't say whether your phone:
    1. Ever worked correctly
    2. Received the update to 4.1.2 around the time your troubles started
    3. Is stock or rooted

    Usually, if your phone is stock and you've performed a Factory Reset, the only other thing you can do is a shutdown/battery pull. If that doesn't solve your problem (and you've made sure not to download/install a bunch of apps) then you're probably looking at a hardware issue, and it's time to contact your carrier or Samsung for a replacement.

    Edit: I saw in another thread that your phone is stock, so that helps reduce the possibilities. You could try removing your SDCard (if you have one) and operating without it for awhile.
    I suppose it's possible that the SIM card is having some problem - you could pull that and perform another Factory Reset, then see if the phone is stable (yes, I realize that you can't get a mobile data connection or use it for phone calls, but you should be able to use WiFi to establish your Google account, and all we're trying to do here is see if the phone is borked).

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk 2
    Thanks for the reply. I would check when I'm not at work but my reception is crap at home and I dont have time to search through threads on my break.

    My phone has always worked correctly. I updated to 4.1.2 quite a while back and its been fine. My work associate who specializes in android products in my office read up about a fault with google music so I removed the application but I haven't had a chance to see if the issue has been resolved. I've also removed all the apps that I do not use so hopefully its back to normal.

    I will see how it holds up and get back to you.

    Thanks for the help btw.
  4. #4  

    Default Re: GS3 keeps freezing

    I have recently had the same problem, perhaps only for the last week.

    It is a stock S3, running Jelly Bean 4.1.2, which I have had for some time.

    A google search shows many threads with similar complaints (in the last week), however no known cause or solution. There is suggestion that it could be related to the wifi (and it should be switched off when not in use). They didn't elaborate as to how they came to this solution. I have just turned wifi off and will see if the problem persists.
  5. #5  

    Default Re: GS3 keeps freezing

    Matthew,
    Can you provide a little more clarity about your freezing problem?
    1. How often does it freeze?
    2. What kind of "freeze" are you talking about (the currently running app pauses momentarily; the whole phone locks up, requiring you to pull the battery; etc)?
    3. Is there a particular app that it happens most often with?
    4. What new apps have you loaded in the past week (since just before the problem started)?
    5. Did you happen to do a Factory Reset after your phone updated to Jelly Bean?

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk 2
  6. #6  

    Thumbs up Re: GS3 keeps freezing

    Hi
    I had the same issue
    And I found the solution after a lot of searching
    The issue is in the chrome app
    Go to application management then disable Chrome
    try and let me know
    If this work with you please forward to others

    Regards
    Thanked by:
  7. Thread Author  Thread Author    #7  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by Ahmed Abdelazim View Post
    Hi
    I had the same issue
    And I found the solution after a lot of searching
    The issue is in the chrome app
    Go to application management then disable Chrome
    try and let me know
    If this work with you please forward to others

    Regards
    So i shouldn't use google chrome anymore?

    But i love it
  8. #8  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by MC_A_DOT View Post
    So i shouldn't use google chrome anymore?

    But i love it
    A great many people are using Chrome without issue. As Ahmed suggested, try disabling it and see if that solves your problem.

    If it does, re-enable Chrome and try clearing the cache and data for that app. You'll lose your bookmarks, but if the problem is Chrome it probably because of a corrupted file somewhere. If the problem is Chrome, and clearing cache and data doesn't solve it, you probably have some other program that's incompatible with Chrome. That can be hard to diagnose.

    Let us know what happens when you try the above.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    LG G3 on Sprint. [Stumped and Bumped, Debloated, Startup apps managed, Trickster, Nova Prime, Swiftkey, G3 Tweakbox]--> Runs smooth as silk, now.
    Thanked by:
  9. #9  

    Default Re: GS3 keeps freezing

    Does it freeze on the lockscreen?

    Take off the "Ripple Effect" from the Lock Screen option, and that should fix it if it freezes on the locksreen
  10. #10  

    Default Re: GS3 keeps freezing

    I had the same problem, Id be in the middle of doing something, and the screen would just freeze, the buttons wouldnt work, even the home button, and id either have to do a hard reboot, or if I left it for about 20 minutes or so, it would unfreeze itself. I ended up having to have my mother board replaced by Samsung, although it took them 3 attempts to actually sort it out properly

    Sent from my GT-I9300 using Android Central Forums
  11. #11  

    Default Re: GS3 keeps freezing

    I'm getting an identical issue to this with all the same background info, totally stock phone - back in late 2012, on O2, no dodgy apps.

    Seems like it could be SD Card, Chrome, or screen ripple (although not sure on this one!). I'm on 4.1.2. and had no problems, and thought it might be juice defender as someone else mentioned 'task killers' so I removed it. But when I reboot by holding Power Button down as its the only way, it sometimes reboots but still in a locked/frozen state.

    Happy to try suggestions, but some of the options are like literally taking a punt, e.g. uninstalling all apps, etc, Some suggestions from Samsung, Android would be good!

    Getting fed up with Android, having been an iPhone user, the OS and hardware just don't seem as stable I'm afraid.
  12. #12  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by Mark Nicholas View Post
    I'm getting an identical issue to this with all the same background info, totally stock phone - back in late 2012, on O2, no dodgy apps.

    Seems like it could be SD Card, Chrome, or screen ripple (although not sure on this one!). I'm on 4.1.2. and had no problems, and thought it might be juice defender as someone else mentioned 'task killers' so I removed it. But when I reboot by holding Power Button down as its the only way, it sometimes reboots but still in a locked/frozen state.

    Happy to try suggestions, but some of the options are like literally taking a punt, e.g. uninstalling all apps, etc, Some suggestions from Samsung, Android would be good!

    Getting fed up with Android, having been an iPhone user, the OS and hardware just don't seem as stable I'm afraid.
    If I were in your shoes, I would factory reset the device and be done with the problem. If that or dealing with Android OS is too difficult for you.....then I would sincerely suggest you reacquaint yourself with an iOS device.
  13. #13  

    Default Re: GS3 keeps freezing

    Factory reset is ok when your device is actually stable enough that you get a chance to back it up using Kies, which again, is hit and miss. I also consider myself a highly competent user, and therefore stating that Android is too difficult is a ridiculous comment quite frankly, some helpful advice would be appreciated otherwise don't bother. In fact, I enjoy using it, it's just not as stable as IOS. This is an android issue, not user issue.
  14. #14  

    Default Re: GS3 keeps freezing

    While I agree that Groove's comment wasn't helpful, this isn't a typical Android problem. Samsung's sold 40 million of these things, and if lockups / freezes were a common issue that wouldn't be the case.

    If you have an SD card installed, shut the phone down, remove the card, then reboot. A bad card or corrupt data on the card could possibly cause this.

    Freezing and lockups are most likely a result of a problem app, or combination of apps that don't get along, or corrupt files or cache. You might try booting into safe mode and see if you can actually get the phone to work. I'm not sure how to do that, but if you search on "safe mode" you should find the answer.

    Uninstalling programs, especially any that seem like they might start automatically when the phone boots, is a good start. If you have the patience, remove a couple at a time, reboot, and if the problem goes away you'll have a good idea what app was causing it.

    Can you boot into recovery? With the phone off , recovery mode is achieved pressing and holding volume UP, power button and the (physical) home button simultaneously. Watching the screen closely, release all 3 buttons as soon as you see the word Samsung. (Don't get fooled by the vibration -- it'll buzz just before the logo appears, and I invariably release the buttons then . ) If timed correctly it will boot into recovery in about 10-20 seconds (after releasing). If you are too early or late the phone will boot normally and skip recovery. Turn the phone off and try again.

    Once in recovery, there should be an option to wipe cache. (I'm rooted and not using the stock recovery, so I don't remember exactly what it offers.) Use the volume keys to move up and down in the menu, select clear cache, and press the physical home button. When the process is complete, reboot. The first boot may take a very long time. That's normal.

    If that doesn't work, you can repeat, but this time clear data, too. You'll lose most of the configuration settings you've made in your apps, and may lose some application data (text messages, for example). If that doesn't work, then I think you're looking at a factory reset, painful as it might be. Don't re-install anything, or do any configuration, after the reset is complete. If it still freezes, you have a hardware problem. If it works, start reinstalling your apps, but do only a couple at a time, use the phone for a while, and then install a couple more. If it's an app causing the problem, you'll be able to narrow it down very easily.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    LG G3 on Sprint. [Stumped and Bumped, Debloated, Startup apps managed, Trickster, Nova Prime, Swiftkey, G3 Tweakbox]--> Runs smooth as silk, now.
  15. #15  

    Default Re: GS3 keeps freezing

    I have been suffering with my phone freezing quite a lot for the last few days .After reading one of the comments about it possibly being Chrome that is causing it ,I went onto app manager and clicked on the uninstall updates .I also cleared the cache and the data .Touch wood it hasn't frozen since.
  16. #16  

    Default Re: GS3 keeps freezing

    Chrome must be conflicting with something else on your phone. I use Chrome as my primary browser and haven't had any issues at all. (Keeping my fingers crossed.)
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    LG G3 on Sprint. [Stumped and Bumped, Debloated, Startup apps managed, Trickster, Nova Prime, Swiftkey, G3 Tweakbox]--> Runs smooth as silk, now.
  17. Thread Author  Thread Author    #17  

    Default Re: GS3 keeps freezing

    Crap I forgot to get back to you guys lol.

    I went through all the resets and then only installed apps that I liked/needed, my GS3 hasn't frozen since my last post

    Thanks for all the help. Hopefully I have a smooth journey when I get the Nexus 5
  18. #18  
    Chirag S's Avatar

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    Default Re: GS3 keeps freezing

    Interestingly, I have started having this issue now with GS3. I have been running stock for 14 months and phone started going blank screen and freeze. Sometimes It would do even when I am using it, sometimes it would go to sleep and then freeze (on charging or just sitting in pocket).

    I am trying to identify and resolve this. The phone is outside manufacturer warranty - so fingers crossed.
  19. Thread Author  Thread Author    #19  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by Chirag S View Post
    Interestingly, I have started having this issue now with GS3. I have been running stock for 14 months and phone started going blank screen and freeze. Sometimes It would do even when I am using it, sometimes it would go to sleep and then freeze (on charging or just sitting in pocket).

    I am trying to identify and resolve this. The phone is outside manufacturer warranty - so fingers crossed.
    I would say do all the resets like I did and then only install the apps that you need. Worked for me
  20. #20  
    rodric's Avatar

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    Default Re: GS3 keeps freezing

    I used to have the freeze problem, and here's how I solved it:
    Updated to the latest stock firmware (from kies)
    install an app called Dummy file generator from playstore
    run the app, this app creates dummy files in order to fill the internal memory, while writing the internal memory the phone will freeze, Leave it, it will unfreeze after 5-25 minutes.
    run the app 2-5 times until the memory is full
    delete the dummy files using the app
    test your phone
    The idea behind the dummy file generator is that samsung is aware of the problem, it has something to do with a chip, and samsung adress the problem with latest firmware, so when the phone freezes actually it's correcting the problem in that chip, that's why it will unfreeze after 5-25 minutes, and the dummy file generator makes the phone freeze on purpouse so the firmware corrects the problem.
    It worked for me.
    Thanked by:
    GSDer 
  21. Thread Author  Thread Author    #21  

    Default Re: GS3 keeps freezing

    Hey guys,

    Sorry to open up an old thread again but I think my phone has had it's time.

    Got in bed last night, plugged my charger in and went on YouTube ...............screen went a dark grey/blackish colour. I've never dropped the phone, never got it wet, no scratches or dents whatsoever. I've treated it like my first born child since I got it in 2012 and just before my contract ends the screen goes black?

    So angry, all the sounds and notifications are working and I can see that the screen is on. The touchscreen works too as I was able to disable my alarm for work this morning.

    From what I've read in the forums, I need a new phone right? I will book it in for a software reflash at my workplace but I'm not paying for a repair and I'm not replacing the screen myself, f*ck that.

    I doubt I will be getting a Samsung ever again. After my last issue it ran well but I had to remove most of my apps + after a while It still had some lagging issues (Samsung bloatware crap that I cannot remove) and the battery is crap unless its in flight mode.

    I was going to wait and see if a new Nexus was going to be announced but I can't go about my daily errands without a phone so I will have to get what has caught my eye recently, the LG G3.

    Thanks for the help with the previous issue I had and I hope the same issue doesn't happen to anyone else, all that money down the drain.

    Peace

    EDIT: It's using stock software and has the latest package, I'm not brave enough to tamper with it.
  22. #22  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by MC_A_DOT View Post
    so I will have to get what has caught my eye recently, the LG G3
    The specs and reviews make that appear to be a frontrunner in the current market; hopefully you get some hands-on and are equally happy! Good luck (GSDer is jealous )!

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    Thanked by:
    MC_A_DOT likes this.
  23. Thread Author  Thread Author    #23  

    Default Re: GS3 keeps freezing

    Quote Originally Posted by GSDer View Post
    The specs and reviews make that appear to be a frontrunner in the current market; hopefully you get some hands-on and are equally happy! Good luck (GSDer is jealous )!

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    Luckily for me where I work I get to see all new phones before the reach retailers and customer's hands so I've been playing with it for quite a while, plus 3 said they will throw in the LG G Watch for £100 which is £70 off.....I can't pass up that kind of deal lol.

    Best regards,

    A.

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