galaxy s3 problem

[peter hb]

hi all,

I keep getting the following messages on my phone:

"Unfortunately, the process com.google.process.gapps has stopped"
and
"google playstore has stopped working"

please help as it is affecting my phone.

many thanks

 

[Golfdriver97]

hi all,

I keep getting the following messages on my phone:

"Unfortunately, the process com.google.process.gapps has stopped"
and
"google playstore has stopped working"

please help as it is affecting my phone.

many thanks

Try going into Settings>Application Manager>swipe over to All Apps and scroll down to Play. Tap on it, and hit clear cache, then reboot the phone. See if that helps. If not, give me a shout.

 

[meyerweb#CB]

Welcome to A|C, Peter.

If that doesn't solve it, take a look at these threads:
http://forums.androidcentral.com/t-...ess-com-google-process-gapps-has-stopped.html
http://forums.androidcentral.com/sa...google-process-gapps-has-stopped-working.html

 

[Anil Kumar15]

I have similar problems as discussed in the thread. some of the apps in my S3 is not working. It says unfortunately stopped working... My google play store, application manager, whatsapp etc are not working. As some of you suggested to clear cache, i am not even able to go to application manager to try that. not been able to delete google play store app. I have already tried the factory reset and the button reset as suggested by another forum. can someone please help me to reinstate my phone to original settings. I dont mind losing any data or apps. If someone know a solution, kindly give a step by step instructions so i can try accordingly. Your help will be greatly appreciated.
Thanks in advance