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  1. #26  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by kkarthick View Post
    I recently replaced a shattered screen
    You replaced the whole screen assembly (digitizer + LCD; a couple hundred dollars) or just the glass?

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  2. #27  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    When you say it's not responding, do you mean you can see everything fine, but tapping or touching the screen doesn't work? If so, the issue is with the digitizer, which is glued to the glass/lcd assembly. Did you replace the entire assembly (the cost of the part is about $180), or just the display unit (cheaper)?

    There is a proximity sensor (one of the little holes at the top of the front face of the phone, but if it weren't working properly the screen would be off. You might also double check to make sure all the connections that you had to remove were reconnected correctly.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    If I've helped you, please click the "Thanks" button.

    Have a Galaxy S3? Click here ==> Everything you wanted to know about your Galaxy S3
  3. #28  
    SuaX's Avatar

    Posts
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    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi there, I'm having the exact problem in fact I kind of resolved twice by entering at recovery mode, clearing the cache and then rebooting the phone but I don't understand, why it happens? why it keeps happening? and how can I fix it? Thanks


    Update: I gave up and left the phone in turned on making that loop for about three hours until the battery drains, after this I charged turned it on, since then is working again magically
    Last edited by SuaX; 09-18-2013 at 03:34 PM.
  4. #29  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Nice forum. My Galaxy S3 froze up this morning after a telephone call. Screen was unresponsive to any touch. I used a dot swipe security code to enter the phone and when I tried to unlock...NO THING happened. Went to Verizon store and they did the typical thing I do....take the battery out...nothing. Then hold power and up button on volume key...still nothing. So they just ordered me a new phone. In desperation, I came home and thought of one more thing.....take the SD 16Gb card out. It worked!!!!
    Hopes this helps some of you guys. I am a little nervous about putting the card back in. Any thoughts on why this causes freezing or if there are any solutions or preventative things I might try avoid future similar problems?
    Thanked by:
    Tipjar 
    Tipjar likes this.
  5. #30  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Scott,
    You should check the SD card in your computer to see if any of the content is corrupted - that could cause weird behavior.

    And based on the forums, there are some strange incompatibility issues that Samsung has with SD cards.

    I can only recommend that you don't rely on the SD card as your safety net: either make frequent backups or use something like Cloud Drive: http://market.android.com/details?id...uddrive.photos to automatically save your pictures/videos to the cloud.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  6. #31  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi guys can you help i have the samsung galaxy s3 on tesco network . My phone turned itself off yesterday after the battery went flat so i plugged it into the charger and the battery showed it had charged to 70% so i tried to switch the phone on and it just froze on the samsung galaxy welcome screen . I tried to plug the charger back in and its showing a depleted battery that wont charge I have tried the reboot thing that wont work even the blue light for power is not flashing . Could the problem be that the battery is dead and just needs replacing any help would be appreciated.
  7. #32  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi how do you carry out a factory data reset? Do I need to send it away?
    Thanks

    Lee
  8. #33  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by josearmz10789 View Post
    Factory data reset that should take care of it. You will lose all your data and pictures saved on the phone but that's the only way.

    Sent from my SPH-L720 using AC Forums mobile app
    Hi, how do I carry out a factory data reset?
    Thanks
    Lee
  9. #34  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by meyerweb View Post
    First question: Have you rooted the phone, or tried to root it? Don't worry, no one from your carrier or Samsung is watching, so don't feel you need to hide anything. If you did attempt to root, and that's when this happened, please post a link to the process you followed. Also, what version of the S3 do you have (e.g., International, Verizon, etc.....)

    Before doing a factory reset, let's try a couple of other things. Have you tried a battery pull? Leave the battery out for several minutes, then put it back in a try to boot. This probably won't solve the problem, but it's easy to try and non-destructive, and you could get lucky.

    If that doesn't work, let's try clearing cache. Can you boot into recovery? Turn the phone completely off; pull the battery if necessary, then put it back in. Don't turn the phone on. Press, at the same time, and hold down the Volume UP, Home and Power buttons. Hold them until you see the Samsung logo, then release all three buttons (Don't release them when the phone buzzes--that used to trick me every time). If you release the buttons too early or too late, it won't boot into recovery, and will probably freeze up again. If this happens, just turn the phone off and try again.

    If you can get into Recovery, you'll see a menu with several options. Use the volume buttons to select the one to clear cache, then press the power button. When it's done, select the option to reboot the phone, and hope for the best. Let us know what happens.
    Hi, I have the same problem and I can't get into reboot mode but can get the download mode displayed. Trouble is it doesn't do anything else - just says "downloading...do not turn off target." It looks like a menu in top left corner but won't let me type or scroll . Please help if poss, like maddiii1991 i have precious pics and important info I desperately need to keep. I have 'Orange Plan' insurance but they will just replace the phone and I guess I will lose every thing that isn't on my sd and sim card?
    Thanks
    Lee
  10. #35  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Lee,
    Download mode is not intended to allow you to do anything on the phone - the only way to get out of Download mode is to pull the battery (or actually complete a firmware download).

    If the phone will not boot into Recovery mode then your only choice is to try reloading the firmware. You can use the Kies software on your PC to do this.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
    Thanked by:
    snatr 
  11. #36  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi Guys,

    Just found this forum through Google and so glad I did! I hope you guys can help so I don't have to go spend a ton of time at the T-Mobile store tomorrow before work :-/. This evening, I started googling ways to speed up my Samsung Galaxy S3, found a link on this forum (or another, can't really remember) that suggested clearing the cache and/or doing a factory reset as a last resort. So, I backed everything up, pushed down the necessary buttons and clicked "clear cache." Easy right? Not so much.

    My phone will not turn on now. Well, it will but every single time it does it does the whole turn on thingy and then freezes on the black screen that says "Samsung" with the blue light shining. I cannot get it past that point and am dumbfounded as to how to fix it. Worse part is, my phone is a vital part to my job so I really need it to work I've done what you guys suggested above (hold power, volume up, and home key) and am unable to even get to the screen where it allows me to reboot, clear cache, etc.

    Help? Any and all advice is so appreciated! Thank you so much!
  12. #37  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    I'm having similar problems. Last night my battery was drained. I plugged it in to charge overnight. This morning the green battery on screen was full and at 100%. When I tried to switch on I got the Samsung S3 screen, then the Samsung logo with blue light around it. The blue LED is pulsing light blue / darker blue. When I tried my husband's battery I have the same problem. I followed your instructions to clear cache and did the system reboot but still stuck at start up. Like everyone else, trying to hold off on the factory reset if I can as I have so many pics / vids etc I don't want to lose. Any help much appreciated. Thanks!!
    PS. Samsung S3 UK on O2 network if that helps!
  13. #38  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Ive managed to redownload firmware using odion3 but its still getting stuck on samsung boot screen. Ive also managed to factory reset and didnt work either
  14. #39  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Lee,
    The problem with using Odin is that unless you're loading the correct firmware for your model/carrier you're still going to end up with problems.
    What model/carrier do you have?
    Which firmware did you use (please include a link to the file)?

    A better alternative may be to use the Kies software on your PC to reload the stock firmware. Here's an overview of what to do:
    - if you don't already have the Kies software installed on your PC, download it (just search Google) and install it. The first time it runs it'll update itself to the latest version so make sure you run it once before proceeding.
    - put your phone in Download mode: with the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all when you see the Samsung splash screen
    - connect the phone to your PC with the USB cable that came with the phone
    -- if you've never had the phone connected to your Windows-based computer before, you'll see messages about installing drivers, etc - just wait until this is done (may take 5 or 10 minutes) [I don't know what happens if you have a Mac - it probably just works]
    - in the Kies software, select the second item in the Tools menu and just follow the prompts to enter the model number (in CAPS) and IMEI/Serial Number (both found under the battery - it's ok to remove the battery at this point)
    - the Kies software should start downloading the correct firmware for your phone from the Internet; once that's done (depending on your Internet connection speed) it'll begin downloading that to the phone (this probably takes 10 minutes or so)

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  15. #40  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    hi meyer i have same problem here my phone is Galaxy note 1 GT-n7000.. yes i have rooted my phone.. i use SuperUser.. though im not sure if its android 4.2.2 or 4.1.3 since its been months already after i rooted it. its perfectly working but few days ago my phone become very slow so i download clean master which clean my caches. etc. last night i dried out my battery while the clean mster asking me if i want to allow super user etc. i dont exactly remember what its asking. then this morning i cannot open my phone the screen freeze in Galaxy note gt-n7000 screen. i can access my recovery mode ( which is on the top it says Philz Touch 4) i already clear all cache,data,system, and preload but that doesnt fix anything. i can also access download mode but after asking me if i want to continue it freezes again in downloading screen... i dont know what to do... please help me.

    - - - Updated - - -

    hi i have same problem here my phone is Galaxy note 1 GT-n7000.. yes i have rooted my phone.. i use SuperUser.. though im not sure if its android 4.2.2 or 4.1.3 since its been months already after i rooted it. its perfectly working but few days ago my phone become very slow so i download clean master which clean my caches. etc. last night i dried out my battery while the clean mster asking me if i want to allow super user etc. i dont exactly remember what its asking. then this morning i cannot open my phone the screen freeze in Galaxy note gt-n7000 screen. i can access my recovery mode ( which is on the top it says Philz Touch 4) i already clear all cache,data,system, and preload but that doesnt fix anything. i can also access download mode but after asking me if i want to continue it freezes again in downloading screen... i dont know what to do... please help me.
  16. #41  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by GSDer View Post
    Lee,
    The problem with using Odin is that unless you're loading the correct firmware for your model/carrier you're still going to end up with problems.
    What model/carrier do you have?
    Which firmware did you use (please include a link to the file)?

    A better alternative may be to use the Kies software on your PC to reload the stock firmware. Here's an overview of what to do:
    - if you don't already have the Kies software installed on your PC, download it (just search Google) and install it. The first time it runs it'll update itself to the latest version so make sure you run it once before proceeding.
    - put your phone in Download mode: with the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all when you see the Samsung splash screen
    - connect the phone to your PC with the USB cable that came with the phone
    -- if you've never had the phone connected to your Windows-based computer before, you'll see messages about installing drivers, etc - just wait until this is done (may take 5 or 10 minutes) [I don't know what happens if you have a Mac - it probably just works]
    - in the Kies software, select the second item in the Tools menu and just follow the prompts to enter the model number (in CAPS) and IMEI/Serial Number (both found under the battery - it's ok to remove the battery at this point)
    - the Kies software should start downloading the correct firmware for your phone from the Internet; once that's done (depending on your Internet connection speed) it'll begin downloading that to the phone (this probably takes 10 minutes or so)

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
    hello.. is this applicable also for rooted phone? thanks..
  17. #42  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by Jamie Rez View Post
    is this applicable also for rooted phone?
    If you use the Kies software to reload the stock firmware then your phone will be returned to factory condition (not rooted). You could certainly re-root it again if that was your preference.

    And note that in Download mode it may appear that the phone is 'frozen' - it's just sitting there waiting for a download to begin. The only way to get out of Download mode is to pull the battery.

    Finally, if you have the correct (rooted) ROM for your model/carrier you can just use Odin to reload the ROM.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  18. #43  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by GSDer View Post
    If you use the Kies software to reload the stock firmware then your phone will be returned to factory condition (not rooted). You could certainly re-root it again if that was your preference.

    And note that in Download mode it may appear that the phone is 'frozen' - it's just sitting there waiting for a download to begin. The only way to get out of Download mode is to pull the battery.

    Finally, if you have the correct (rooted) ROM for your model/carrier you can just use Odin to reload the ROM.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
    Hi GSder thanks for responding... I have done everything you say but everytime i connect my phone in kies air it always say my device is not responding..im thinking it also hang. everytime i connect my phone on my pc it always install the drive even tough i already done it.. what could possibly wrong? thanks..
  19. #44  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    1. I'm not sure what Kies Air has to do with the current situation - you can't download firmware using Kies Air.
    2. It shouldn't matter if the Kies software says 'not responding' - just follow the instructions (be sure to select the 2nd item in the Tools menu) and you should get prompted for the model number and IMEI/Serial Number.
    3. I'm not sure what you mean, but whenever you connect the phone to your PC via USB, the PC will beep (and may pop-up a dialog about a drive that's found - just close that).

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  20. #45  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    hello , i have exactly the same problem, and i tried everything u just said and after i pressed reboot it would agin freeze at logo please help and i cant afford to carry out factory reset
  21. #46  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Thank you very much I tried out what you said about holding all 3 buttons at the same time and it worked for me. I was going to take the phone to get it repaired, but I don't have to this really worked for me. Thank you very much I got my phone back after a week.
  22. #47  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi, I just started on this site so i have no idea how to make a thread, BUT my Galaxy Q just randomly stopped working and it got stuck on its samsung start screen and i after receiving memory errors, anyways my recovery screen wont boot so is this phone ****ed?
  23. #48  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Manny,
    It takes quite a bit to bork one of these phones - the fact that the screen comes on is hopeful.

    You'd get better help if you could find the Galaxy Q forums (Edit: nevermind, that forum doesn't have any recent updates.) , but we'll try to help. Can you boot into Download mode? With the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all once you see the Samsung splash screen. If that works, you can try reloading the stock firmware using the Kies software on your PC - see the instructions below. (To get out of Download mode just pull the battery, otherwise it'll stay there until the battery runs out.)

    Here's an overview of what to do:
    - if you don't already have the Kies software installed on your PC, download it (just search Google) and install it. The first time it runs it'll update itself to the latest version so make sure you run it once before proceeding.
    - put your phone in Download mode: with the phone completely off, press and hold the Volume Down and Home and Power buttons simultaneously, and release them all when you see the Samsung splash screen
    - connect the phone to your PC with the USB cable that came with the phone
    -- if you've never had the phone connected to your Windows-based computer before, you'll see messages about installing drivers, etc - just wait until this is done (may take 5 or 10 minutes) [I don't know what happens if you have a Mac - it probably just works]
    - in the Kies software, select the second item in the Tools menu and just follow the prompts to enter the model number (in CAPS) and IMEI/Serial Number (both found under the battery - it's ok to remove the battery at this point)
    - the Kies software should start downloading the correct firmware for your phone from the Internet; once that's done (depending on your Internet connection speed) it'll begin downloading that to the phone (this probably takes 10 minutes or so)

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
  24. #49  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Hi, i just started having problems with my galaxy s3 getting stuck on the start up screen where the colors splash, I've tried removing the battery, and i've cleared the cache and done the factory reset. I did root my phone but I haven't had any problems with it until today, i don't know if i "bricked" my phone somehow or not but any tips you guys have would be much appreciated! also I'm using the verizon model SCH-I535
  25. #50  

    Default Re: Samsung galaxy S3 frozen on start screen... HELP PLEASE!

    Quote Originally Posted by meyerweb View Post
    If he can boot into download mode, it's not sudden death. When that happens, the phone is completely dead, and won't power up at all.

    You may be able to find the original ROM here: Firmwares | SamMobile Type i9300 in the search box. You need to make sure you download the version for your exact model, country and carrier (O2). I'm not sure exactly how to use Kies to load the ROM, but if you search you should be able to find instructions. The Sammobile site has forums, too, so you might want to look there for help on how to install their files.
    Just spent 35 mins blabbling on about my issue, pos iPhone 4 freakin crashed!! Starting my post over....

    I think this is where I need to post - I have the same issues as Maddie - frozen at start up screen, only I am able to get into both recovery and download modes. Does this *really* mean I do not have an insane chip?

    Please hold off on calling me queen dumba$$ for not backing up my data - call me whatever you want later... I deserve it - this is the 2nd time my brand new Galaxy S3 has locked up at the start screen. I lost over 1,000 pics and vids the first time and a$$hat at Verizon assured me it would never happen again. Here I am.

    Now there are over 1200 pics and vids and I don't know that I can handle losing these. (My father passed suddenly 1 1/2 weeks ago, pics are of entire family at the beach before he died.)

    I have wiped the cache and rebooted several times. I then let the battery drain like SuaX did a few msgs down. It is now off and on the charger.

    Will someone please help me, stupid as I am to not have backed up? At least I don't think I did?

    Bought the phone on Nov 24, 2013. It froze on the start up screen 18 days later, 4 days after Verizon's return period. They sent me a refurbished phone but I have not activated it. I bought a new phone and that's what I want.... I don't want a pos refurbished phone with someone else's problems. I boxed it up to send it back.

    I did replace the battery on the factory resetted phone. That's where I'm at. Obviously a software issue, not a battery issue.

    Cannot get past the stupid swirly start up screen.

    Also, is there anyway to recover pics I lost from before the factory reset that Verizon did?

    I am praying I do not have to do a factory reset again. I will be absolutely crushed.

    Note: in the event I need to download software - I do not have internet access via PC or laptop. (my crackhead iPhone is for work and they have blocked hotspot service)

    Thank you in advance!

    (I hope your wrist feels better MeyerWeb)
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