EDIT: THIS FLASH TOOK ME TO baseband version R530MVQAMF2
TRYING *again*--WITH Samsung--while not *CALLING* me a Liar, pointed to a page that has listed BaseBands for Metro--this not listed. Again, neither Metro or Samsung willing to help.
Does android have a "SAFE BOOT"/:"RESTORE" feature? Or again, a "Hack" (vis-a-vie like Regedit) spoof the phone into thinking the package not installed (thus allowing a reinstall?).
Hello,
This morning,(Approx 8:30am-9am) I received an Update for my Samsung Galaxy S3-SCH-R530M (MetroPCS)--Bear with me "Time Stamps" will become apparent as you read.
Please note-Prior to writing this, I've done all the "normal" front line type fixes
(removing battery--going so far as removing/reinserting both cards with battery removed).
MetroPCS dude did agree to try a "SOFT RESET" over phone-did not work.
I have TRIED to contact both Samsung Support and MetroPCS Support-for assistance.
Both are acting as if they have *NO CLUE* what I'm talking about. (not aware of an update)
Literally both saying What update?
I said Um, the UPDATE I tried to install came from one of you--Samsung or MetroPCS.
NOTE:WHEN I FIRST INSTALLED JELLY BEAN--It did not install completely. Called MetroPCS.
TECH was able to do something head end /over phone-(RESET)/advised me to Reboot start process again. (Worked perfect).
--AS PER ABOVE--TRIED THIS WITH BOTH SAMSUNG/METROPCS--Neither know of an "Update".
I asserted with MetroPCS asking "please, do you know of a type reset can push to me as was done prior?":
THIS TECH--Said all he knew could "WIPE COMPLETE" (SAID NO!!!)--or a "SOFT REST" (explain didn't think that would work--but I asked to try--did not work).
How I stumbled upon this update?
********************************
---THE UPDATE CAME FROM Clicking Settings/About Device/Software Update. ("Normal")
I randomly "pull check" it 1-ish x per month, hoping to get newest Jelly Bean.
Thus I "pulled" this update (vs. it pushed to me) this a.m.
The ISSUE (despite now everything "broken or breaking--see below).
*****************************
I downloaded the update(had Wi-FI off, before downloading error message said needed to have Wi-Fi enabled, turned on proceeded)=The only noticeable hiccup related to download.
***************************
This update appears to be a Major vs. Minor update. I believe this because the download size was relatively large. Not sure exact size, however took several minutes to download
THEREFORE NEEDS TO BE REINSTALLED--OR UNINSTALLED BASED ON UNDESIRED BEHAVIOR OCCURRING
---SEE BLOW--MORE AND MORE "UNEXPECTED"/UNDESIRABLE BEHAVIOR AS I TYPE THIS/TEST PHONE
---"DATA APPS NOT WORKING NOW---CONTINUED BELOW)
THE FAILURE POINT:
*****************************
After downloading, GUI gave me 3-Choices Install Later, Install, Install Now
(assume "Install" would have provided custom??
I clicked "Install Now"
It quickly errored out saying I did not have enough Battery life to allow the install at this time. Advised to charge battery, attempt install later.
(Despite having 14% *AND* plugged in charger(????).
It then gave me "Don't worry" type message,
Asking to pick a TIME/DATE choice when I would like to install. (the normal type interface when time/date choices made (ie. the Up/Down arrows to move the numbers).
I picked a later time TODAY (5PM-afternoon) to install.
After I did this, it then, placed the Waiting Update in my "Notification Bar Icon"
AFTER Placing the UPDATE PENDING_into the "Notification Bar Icon"
Last Message said I can try to install prior to the chosen time by clicking the "Notification Bar Icon"
During the day, (after 8-9 am download)--I turned off-unplugged my phone (to move to my office/plug in-boot up).
Turned phone back on/the "Notification Bar Icon" missing. Tried to re-download (said already installed)
It's not.
5pm did not see any "Updates" occur (reboot of phone,etc.etc.)-As per the typical FLASH when Jelly Bean Occurred.
This update gave me all the same "warnings" as per Jelly Bean did. (IE-During this cannot use phone/even for Emergency-Do not Unplug-Turn off,etc.(WHILE INSTALLING)
Remember,gave me time choice for Later today (said this wold not be a problem to continue to use my phone as normal).--Picking a later time install.
************************************************
REASON FOR CONCERN/ISSUE ASSISTANCE---DESPITE PHONE ALL BROKEN APPS
******************************
--Feel this is "MAJOR" vs."MINOR" update--because pakage size large.
The update has not been installed (Or only partially installed)--thus causing erratic phone behavior.
****************FAILURES****************
I *DO* HAVE DATA CONNECTIONS--EVIDENCED BY
*****************************************
Speedtest *APP* was able to run
BLAZING FAST DOWNLOADS
TONIGHT
1st TEST--PING 20MS--17mbps DOWN--HORRENDOUS--WORST EVER--UPLOAD (0.80mbps)
2nd Test--PING:16ms--11mbps DOWN-1.46mbps UP
(TEST RUN IMMEDIATE BACK TO BACK)
**********************************************
2ND TEST WAS VERY "ERRATIC" (ie. it "HUNG" for 3-4-ish seconds testing both up/down).
NORMAL-*BLESSED* with Speed
*NORMAL* DOWN Approx 12-16mpbs (viewing historical tests)
*NORMAL* UP Approx 6-7mbps (viewing historical tests()
************************
HOWEVER---PHONE SLOWLY "DYING" (MORE/MORE APPS NOT WORKING)
**************************************
ALL ANDROID/GOOGLE NATIVE APPS NOT WORKING
OTHER APPS (REQUIRING/DEPENDING ON DATA CONNECTION--SOME WORKING/SOME NOT) .
When FAIL--Advising "No Data Connection"
EXAMPLES OF "BROKEN" NOT WORKING AS EXPECTED *APPS*
***********************
1-EVERYTHING "Native" to Google appears "broken"
EXAMPLES:
----Cannot Access Play Store via App (ADVISES NO NETWORK/RETRY)
----CANNOT ACCESS *NEW* EMAIL VIA GMAIL APP (it *DOES* have all my expected old email-behaving as expected)--however will not "SYNC" (advises "No Data Connection/Try again).
---CANNOT ACCESS PANDORA
---CANNOT ACCESS "FACEBOOK LITE"
---CANNOT ACCESS GOOGLE VOICE
---CANNOT ACCESS GOOGLE NAVIGATION
Dropbox just "Died" for no reason. (Warning message to screen).
HOWEVER "APPS" GAINING DATA ACCESS.
*********************
---WAZE *IS* WORKING (ODD BECAUSE Waze MOST "DATA HOG" CORRECT?).
I MAKE STRONG *ASSUMPTION* NEEDS "DATA" (IN ADDITION OF COURSE GPS) to provide Street Info, etc. (WORKING PERFECT--BLAZING FAST).
-SMS/TEXT working/receiving texts.
Phone Working.
I can browse the web as normal (via Dophin Browser)--"SPEED" is as expected. --I've made POSITIVELY SURE--It's "new data" via clearing Cache-Opening Sites never opened before,etc.
FINALLY
---THIS TOO IS NOVEL BEHAVIOR
The several times I've attempted throughout the day (to Force pull the update).
As quick as I clicked it (2-3 secs) would dump out/say no updates available. Thus *MY FEELING* was not actually "TRYING" to connect.
WHILE TYPING THIS==-
I've tried 3x-pull update
1st time--I could tell it was "THINKING" (actually communicating)--Because the "UPDATE" icon popped up (upper left screen)--it was "Thinking" about 30-seconds
1st time-error out--"no Updates Available"
2nd Time errored out with "Firmware not available"
3rd time (right now)--again, "No Recent updates" available.
SOLUTION/ASSISTANCE ASKING
********************************
IT APPEARS POSSIBLY the Download *PARTIALLY* installed.
EVIDENCE FOR THIS?
The "pull down menu"
(accessible from all screens). IE, pull down from top.
Allows you to see "Wi-Fi"/"GPS",etc.
There is a *NEW ICON* called "Multi Window". I assume, self explanatory behavior.
Have tried, won't "work" What is this? (Despite obvious "Guess"--not able to "use"/"guess use" it.
*ALSO*--*ONE* and only *ONE* new Shortcut Created.
"PAPER ARTIST" (have not noticed before, seems like a "Child's App"
Have not installed any new apps (last week-10 days)--thus don't think it's malware/rouge etc.--ONLY VISIBLE via "APPS" Icon (not placed on any screen).
I have both Lookout and Kaspersky installed (thus feel very sure that did not arrive via rogue app).
*******************************************************
I am of the assumption I'm stuck in a partial install.
How can I "roll back"? "uninstall" package? FORCE Install to complete?
I'm what most would consider "Power User" for Windows (command line/regedit about anything).
Is there something similar in Android? (Something to "FLUSH"/or a "SWITCH"--to spoof download not there--thus download again?
IF ALL FAILS (NEED A HARD REST)--"FACTORY"
*************************
BEFORE DOING SO--HOW CAN I MAKE SURE THE PHONE HAS BACKED ITSELF UP (VIA NATIVE SAMSUNG PROCESS?).
to the email address I long ago pointed it to?
THANK YOU EVERYONE THAT READ THIS--I FELT NEEDED TO PROVIDE AS MUCH INFO AS POSSIBLE (AS NOT TO have to back/forth for your VALUABLE ASSISTANCE)
I really appreciate the assistance!!
Thanks,
R
TRYING *again*--WITH Samsung--while not *CALLING* me a Liar, pointed to a page that has listed BaseBands for Metro--this not listed. Again, neither Metro or Samsung willing to help.
Does android have a "SAFE BOOT"/:"RESTORE" feature? Or again, a "Hack" (vis-a-vie like Regedit) spoof the phone into thinking the package not installed (thus allowing a reinstall?).
Hello,
This morning,(Approx 8:30am-9am) I received an Update for my Samsung Galaxy S3-SCH-R530M (MetroPCS)--Bear with me "Time Stamps" will become apparent as you read.
Please note-Prior to writing this, I've done all the "normal" front line type fixes
(removing battery--going so far as removing/reinserting both cards with battery removed).
MetroPCS dude did agree to try a "SOFT RESET" over phone-did not work.
I have TRIED to contact both Samsung Support and MetroPCS Support-for assistance.
Both are acting as if they have *NO CLUE* what I'm talking about. (not aware of an update)
Literally both saying What update?
I said Um, the UPDATE I tried to install came from one of you--Samsung or MetroPCS.
NOTE:WHEN I FIRST INSTALLED JELLY BEAN--It did not install completely. Called MetroPCS.
TECH was able to do something head end /over phone-(RESET)/advised me to Reboot start process again. (Worked perfect).
--AS PER ABOVE--TRIED THIS WITH BOTH SAMSUNG/METROPCS--Neither know of an "Update".
I asserted with MetroPCS asking "please, do you know of a type reset can push to me as was done prior?":
THIS TECH--Said all he knew could "WIPE COMPLETE" (SAID NO!!!)--or a "SOFT REST" (explain didn't think that would work--but I asked to try--did not work).
How I stumbled upon this update?
********************************
---THE UPDATE CAME FROM Clicking Settings/About Device/Software Update. ("Normal")
I randomly "pull check" it 1-ish x per month, hoping to get newest Jelly Bean.
Thus I "pulled" this update (vs. it pushed to me) this a.m.
The ISSUE (despite now everything "broken or breaking--see below).
*****************************
I downloaded the update(had Wi-FI off, before downloading error message said needed to have Wi-Fi enabled, turned on proceeded)=The only noticeable hiccup related to download.
***************************
This update appears to be a Major vs. Minor update. I believe this because the download size was relatively large. Not sure exact size, however took several minutes to download
THEREFORE NEEDS TO BE REINSTALLED--OR UNINSTALLED BASED ON UNDESIRED BEHAVIOR OCCURRING
---SEE BLOW--MORE AND MORE "UNEXPECTED"/UNDESIRABLE BEHAVIOR AS I TYPE THIS/TEST PHONE
---"DATA APPS NOT WORKING NOW---CONTINUED BELOW)
THE FAILURE POINT:
*****************************
After downloading, GUI gave me 3-Choices Install Later, Install, Install Now
(assume "Install" would have provided custom??
I clicked "Install Now"
It quickly errored out saying I did not have enough Battery life to allow the install at this time. Advised to charge battery, attempt install later.
(Despite having 14% *AND* plugged in charger(????).
It then gave me "Don't worry" type message,
Asking to pick a TIME/DATE choice when I would like to install. (the normal type interface when time/date choices made (ie. the Up/Down arrows to move the numbers).
I picked a later time TODAY (5PM-afternoon) to install.
After I did this, it then, placed the Waiting Update in my "Notification Bar Icon"
AFTER Placing the UPDATE PENDING_into the "Notification Bar Icon"
Last Message said I can try to install prior to the chosen time by clicking the "Notification Bar Icon"
During the day, (after 8-9 am download)--I turned off-unplugged my phone (to move to my office/plug in-boot up).
Turned phone back on/the "Notification Bar Icon" missing. Tried to re-download (said already installed)
It's not.
5pm did not see any "Updates" occur (reboot of phone,etc.etc.)-As per the typical FLASH when Jelly Bean Occurred.
This update gave me all the same "warnings" as per Jelly Bean did. (IE-During this cannot use phone/even for Emergency-Do not Unplug-Turn off,etc.(WHILE INSTALLING)
Remember,gave me time choice for Later today (said this wold not be a problem to continue to use my phone as normal).--Picking a later time install.
************************************************
REASON FOR CONCERN/ISSUE ASSISTANCE---DESPITE PHONE ALL BROKEN APPS
******************************
--Feel this is "MAJOR" vs."MINOR" update--because pakage size large.
The update has not been installed (Or only partially installed)--thus causing erratic phone behavior.
****************FAILURES****************
I *DO* HAVE DATA CONNECTIONS--EVIDENCED BY
*****************************************
Speedtest *APP* was able to run
BLAZING FAST DOWNLOADS
TONIGHT
1st TEST--PING 20MS--17mbps DOWN--HORRENDOUS--WORST EVER--UPLOAD (0.80mbps)
2nd Test--PING:16ms--11mbps DOWN-1.46mbps UP
(TEST RUN IMMEDIATE BACK TO BACK)
**********************************************
2ND TEST WAS VERY "ERRATIC" (ie. it "HUNG" for 3-4-ish seconds testing both up/down).
NORMAL-*BLESSED* with Speed
*NORMAL* DOWN Approx 12-16mpbs (viewing historical tests)
*NORMAL* UP Approx 6-7mbps (viewing historical tests()
************************
HOWEVER---PHONE SLOWLY "DYING" (MORE/MORE APPS NOT WORKING)
**************************************
ALL ANDROID/GOOGLE NATIVE APPS NOT WORKING
OTHER APPS (REQUIRING/DEPENDING ON DATA CONNECTION--SOME WORKING/SOME NOT) .
When FAIL--Advising "No Data Connection"
EXAMPLES OF "BROKEN" NOT WORKING AS EXPECTED *APPS*
***********************
1-EVERYTHING "Native" to Google appears "broken"
EXAMPLES:
----Cannot Access Play Store via App (ADVISES NO NETWORK/RETRY)
----CANNOT ACCESS *NEW* EMAIL VIA GMAIL APP (it *DOES* have all my expected old email-behaving as expected)--however will not "SYNC" (advises "No Data Connection/Try again).
---CANNOT ACCESS PANDORA
---CANNOT ACCESS "FACEBOOK LITE"
---CANNOT ACCESS GOOGLE VOICE
---CANNOT ACCESS GOOGLE NAVIGATION
Dropbox just "Died" for no reason. (Warning message to screen).
HOWEVER "APPS" GAINING DATA ACCESS.
*********************
---WAZE *IS* WORKING (ODD BECAUSE Waze MOST "DATA HOG" CORRECT?).
I MAKE STRONG *ASSUMPTION* NEEDS "DATA" (IN ADDITION OF COURSE GPS) to provide Street Info, etc. (WORKING PERFECT--BLAZING FAST).
-SMS/TEXT working/receiving texts.
Phone Working.
I can browse the web as normal (via Dophin Browser)--"SPEED" is as expected. --I've made POSITIVELY SURE--It's "new data" via clearing Cache-Opening Sites never opened before,etc.
FINALLY
---THIS TOO IS NOVEL BEHAVIOR
The several times I've attempted throughout the day (to Force pull the update).
As quick as I clicked it (2-3 secs) would dump out/say no updates available. Thus *MY FEELING* was not actually "TRYING" to connect.
WHILE TYPING THIS==-
I've tried 3x-pull update
1st time--I could tell it was "THINKING" (actually communicating)--Because the "UPDATE" icon popped up (upper left screen)--it was "Thinking" about 30-seconds
1st time-error out--"no Updates Available"
2nd Time errored out with "Firmware not available"
3rd time (right now)--again, "No Recent updates" available.
SOLUTION/ASSISTANCE ASKING
********************************
IT APPEARS POSSIBLY the Download *PARTIALLY* installed.
EVIDENCE FOR THIS?
The "pull down menu"
(accessible from all screens). IE, pull down from top.
Allows you to see "Wi-Fi"/"GPS",etc.
There is a *NEW ICON* called "Multi Window". I assume, self explanatory behavior.
Have tried, won't "work" What is this? (Despite obvious "Guess"--not able to "use"/"guess use" it.
*ALSO*--*ONE* and only *ONE* new Shortcut Created.
"PAPER ARTIST" (have not noticed before, seems like a "Child's App"
Have not installed any new apps (last week-10 days)--thus don't think it's malware/rouge etc.--ONLY VISIBLE via "APPS" Icon (not placed on any screen).
I have both Lookout and Kaspersky installed (thus feel very sure that did not arrive via rogue app).
*******************************************************
I am of the assumption I'm stuck in a partial install.
How can I "roll back"? "uninstall" package? FORCE Install to complete?
I'm what most would consider "Power User" for Windows (command line/regedit about anything).
Is there something similar in Android? (Something to "FLUSH"/or a "SWITCH"--to spoof download not there--thus download again?
IF ALL FAILS (NEED A HARD REST)--"FACTORY"
*************************
BEFORE DOING SO--HOW CAN I MAKE SURE THE PHONE HAS BACKED ITSELF UP (VIA NATIVE SAMSUNG PROCESS?).
to the email address I long ago pointed it to?
THANK YOU EVERYONE THAT READ THIS--I FELT NEEDED TO PROVIDE AS MUCH INFO AS POSSIBLE (AS NOT TO have to back/forth for your VALUABLE ASSISTANCE)
I really appreciate the assistance!!
Thanks,
R
Last edited:
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