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  1. Thread Author  Thread Author    #1  

    Default Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Hello,
    I need your help, if possible. I was installing the latest Samsung updates on my S3 this morning (I live in Romania, so it's 10:25 now) and it crashed before finishing. I have since tried to unlock my phone (it is password protected) but I cannot since the keyboard is not working. I don't have an alternative keyboard installed and hence I cannot use my phone . Can you please help me?
    Thank you.
    Regards and a Happy New Year!
    Adela
  2. Thread Author  Thread Author    #2  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    I need to add that reading the other threads that seemed somehow related, I read about rebooting it into Recovery mode.
    I tried to clear cache and then to reboot it into Recovery mode, but to no avail...
  3. #3  
    Golfdriver97's Avatar

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    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Quote Originally Posted by Adela Corina Marinescu View Post
    Hello,
    I need your help, if possible. I was installing the latest Samsung updates on my S3 this morning (I live in Romania, so it's 10:25 now) and it crashed before finishing. I have since tried to unlock my phone (it is password protected) but I cannot since the keyboard is not working. I don't have an alternative keyboard installed and hence I cannot use my phone . Can you please help me?
    Thank you.
    Regards and a Happy New Year!
    Adela
    Welcome to the forums.
    Might it be possible for you to go to Play on your PC and choose to install another keyboard?

    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  4. Thread Author  Thread Author    #4  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Hello and thank you
    I did that this morning installing SwiftKey Keyboard. Play says it is installed, but since I cannot unlock the home screen, I donnot know
  5. #5  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    The password lock uses the stock Samsung keyboard, regardless of what other keyboards you have installed.

    Are you rooted, and did you by any chance freeze or delete the Samsung keyboard?

    I'm trying to think of options that don't require a factory reset. Before this happened, did you enable developer settings and USB debugging? If so, you might be able to push the keyboard apk via adb, but I don't know if that will even work with the phone locked.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    LG G3 on Sprint. [Stumped and Bumped, Debloated, Startup apps managed, Trickster, Nova Prime, Swiftkey, G3 Tweakbox]--> Runs smooth as silk, now.
    Golfdriver97 likes this.
  6. #6  
    Golfdriver97's Avatar

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    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Quote Originally Posted by meyerweb View Post
    The password lock uses the stock Samsung keyboard, regardless of what other keyboards you have installed.
    Thanks Meyer, didn't realize that part.

    Sent from my Nexus 5 using AC Forums mobile app

    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  7. Thread Author  Thread Author    #7  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Hello again.
    "Are you rooted, and did you by any chance freeze or delete the Samsung keyboard?

    I'm trying to think of options that don't require a factory reset. Before this happened, did you enable developer settings and USB debugging? If so, you might be able to push the keyboard apk via adb, but I don't know if that will even work with the phone locked. " - perhaps I should have mention this before... I am a totally "illiterate" and "non technical" person so I have no idea what being rooted means... sorry for all the trouble... "did you by any chance freeze or delete the Samsung keyboard" - no
    "did you enable developer settings and USB debugging" - I have no idea if I did...
  8. #8  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    If you didn't knowingly turn on those settings, it's pretty unlikely that you did.

    I don't think this will solve your problem ,but it won't hurt anything to try. Power your phone completely off (not just screen off). Press and hold, at the same time, the Volume Up, Home and Power buttons. Hold them until you see the word "Samsung," then release all the buttons immediately. This will cause your phone to boot into recovery. (If it boots to the lock screen, you released the buttons a little bit too early or too late. Just power off and try again.)

    You should see a menu of options. Use the volume up or down buttons to highlight the one that says Clear Cache, then press the power button. Then select reboot, and press the power button again. If you can enter the password after this, GREAT!

    If you can't, I'm afraid the only way to fix it is likely to be a factory reset. Do the same as above, but instead of selecting Clear Cache select Factory Reset. This will, unfortunately, completely wipe any data not on a removable SD card. If you contacts, mail and calendar entries are synced with Google, they'll be restored later, and all your apps will reinstall from the play store, but anything else you haven't separately backed up will be lost.
    PLEASE, when asking for help provide as much information as possible. We can't help unless we know what the symptoms are and what you did before they began.

    LG G3 on Sprint. [Stumped and Bumped, Debloated, Startup apps managed, Trickster, Nova Prime, Swiftkey, G3 Tweakbox]--> Runs smooth as silk, now.
  9. Thread Author  Thread Author    #9  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    thank you. in the meantime I had received the same answer (on another forum... sorry, but since it took a while, I had asked the same question elsewhere yesterday morning) adding that I had to use odin and then only a factory reset worked
    unfortunately I lost the original IMEI no in the process and I have no service now
    Thank you, anyway
  10. #10  
    mssca's Avatar

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    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Factory rest should not change the IMEI #.
    http://sanuja.com | SGH-I747M
  11. #11  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Quote Originally Posted by Adela Corina Marinescu View Post
    thank you. in the meantime I had received the same answer (on another forum... sorry, but since it took a while, I had asked the same question elsewhere yesterday morning) adding that I had to use odin and then only a factory reset worked
    unfortunately I lost the original IMEI no in the process and I have no service now
    Thank you, anyway
    Something like that happened with my razr maxx. Its pretty suckish

    Sent from my SCH-I605 using Tapatalk
  12. Thread Author  Thread Author    #12  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    I installed 4.3 firmware and now everything is working perfectly.
    meyerweb likes this.
  13. #13  
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    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Quote Originally Posted by Adela Corina Marinescu View Post
    I installed 4.3 firmware and now everything is working perfectly.
    Thanks for posting the follow up. See you around the forums.

    Sent from my Nexus 5 using AC Forums mobile app

    What could not be changed, must be endured - New Spring, by Robert Jordan
    Community Guidelines and also here, Developer Rules, and Marketplace
    Mobile Nations Sister Forums: iMore/Connectedly/Windows Central/Crackberry
  14. Thread Author  Thread Author    #14  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    it only seemed right, since I stated the problem, why not the (accidently found) solution...
    Have a lovely New Year, everyone! Take care.
    Golfdriver97 likes this.
  15. #15  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    To work around this issue, after clearing the cache in safe mode didn't work,

    Since the touch is working, I have installed the (Kii) keyboard from Play Store ----> Category ----> Pesornalization ----> Top Free ----> and used the Keyboard Color to find another keyboards available and choose the Kii. And during the setup you choose it as the Default Keyboard.

    It's looking great for me and works well so far
  16. #16  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    Quote Originally Posted by Golfdriver97 View Post
    Welcome to the forums.
    Might it be possible for you to go to Play on your PC and choose to install another keyboard?
  17. #17  

    Default Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

    If you have voice search soon, use it to go to the store soon and get another keyboard

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