1. Stacey Smith5's Avatar
    I have dropped my phone and screen is broken and black, phone is still working. I am getting repaired via insurance and they will remove data so I need to get my photos etc off my phone. It appears that as I have a lock on the screen that I can't do this via kies. Can anyone please help??? Thanks in advance.
    01-15-2014 03:04 PM
  2. rawr66's Avatar
    Do you know if you have USB Debugging enabled?
    Stacey Smith5 likes this.
    01-15-2014 03:25 PM
  3. xceeder's Avatar
    I have dropped my phone and screen is broken and black, phone is still working. I am getting repaired via insurance and they will remove data so I need to get my photos etc off my phone. It appears that as I have a lock on the screen that I can't do this via kies. Can anyone please help??? Thanks in advance.
    Plug it into your PC or laptop and it should come up as a removable drive , just open it up and find the files/folders you want to keep and drag them onto the desktop...

    sent from my Nexus 7 using tapatalk pro..
    01-15-2014 03:44 PM
  4. xceeder's Avatar
    Rather that or if its got a memory card then just pull it out and put it back in once repaired , and some shops will backup your phone if you ask them politely....

    sent from my Nexus 7 using tapatalk pro..
    Stacey Smith5 likes this.
    01-15-2014 03:46 PM
  5. rawr66's Avatar
    Plug it into your PC or laptop and it should come up as a removable drive , just open it up and find the files/folders you want to keep and drag them onto the desktop...
    She can't do that because she has a lock on the screen.
    01-15-2014 03:50 PM
  6. Stacey Smith5's Avatar
    Hi I'm not sure what this is?
    01-20-2014 01:31 PM
  7. GSDer's Avatar
    You could try something like this - it should allow you to to see what's on the screen and use a USB mouse/keyboard to unlock the phone.

    Alternately, someone mentioned being able to go to the Samsung website and unlock your phone remotely, but I could never get that to work - seems like you have to have a Samsung account on your phone, and who bothers with that?

    Finally, if they're sending you a replacement phone, you could swap the screen from the replacement unit onto your phone and get it working that way.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
    Stacey Smith5 likes this.
    01-21-2014 10:57 AM

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