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  1. Thread Author  Thread Author    #1  

    Default LG Tone+ Bluetooth headset HBS-730 microphone problem

    I have problem with LG Tone+ HBS-730 Bluetooth headset. I returned the first one, I'm having same problem with second one. There is no problem pairing or connecting. The problem is; when talking on Samsung Galaxy S3 via LG Tone+ Bluetooth headset at some random point in the conversation the microphone stops, but the earbuds are still working. I can hear, but I can't be heard. I can take the phone off headset selection, and then put it back on headset selection, and that makes it work, again, for a short while, then it happens, again. I lost the mic 5x in a 30 minute conversation. It is an intermittent problem. A Verizon tech did a factory reset on my phone when I took the first one back. I have also done a soft reset, and LG tech had me do a reboot on the headset. The problem persists. I have been in touch with LG, Samsung, and Verizon. The general consensus is there is a glitch in the headset software, but LG says it is not their problem. If it were not for this problem I would be absolutely thrilled with the LG Tone+ HBS-730 Blue tooth headset. I guess I will be returning this second unit for a refund, unless someone can suggest a solution that corrects my issue.
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    eunix and Kenya Easley like this.
  2. #2  

    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    I have the same problem. And you don't get to return the placement, because the warranty for it is only 30 days. I just had an epic battle with LG about this and they will not back up their product. So the first one breaks in 6 months or less and the second one breaks in the same time period and you're stuck with nothing. LG is a bunch of crooks.
  3. #3  

    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    I have been having the same problem! I am glad to know that LG is full of crap before I contacted them. Thanks for the info!
  4. #4  

    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    Guys,
    This is not a problem with the LG tone. It's a problem due to the last Android 4.3 update. Neither Samsung or Verizon have any answers. I've done everything they told me to do and nothing fixes the problem and the LG tone appears to work fine on my wife's Galaxy 4. I'm planning to switch to the new Verizon edge plan and get a new phone. It's sad too,because I really loved my Galaxy 3 before the update.
  5. #5  

    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    Quote Originally Posted by MariettaMan View Post
    the LG tone appears to work fine on my wife's Galaxy 4.
    And her Galaxy S4 is not running 4.3? Strange - I thought the S4 got 4.3 before the S3 did.

    Are you currently on unlimited data?

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
  6. #6  
    eunix's Avatar

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    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    Quote Originally Posted by framncru View Post
    I have problem with LG Tone+ HBS-730 Bluetooth headset. I returned the first one, I'm having same problem with second one. There is no problem pairing or connecting. The problem is; when talking on Samsung Galaxy S3 via LG Tone+ Bluetooth headset at some random point in the conversation the microphone stops, but the earbuds are still working. I can hear, but I can't be heard. I can take the phone off headset selection, and then put it back on headset selection, and that makes it work, again, for a short while, then it happens, again. I lost the mic 5x in a 30 minute conversation. It is an intermittent problem. A Verizon tech did a factory reset on my phone when I took the first one back. I have also done a soft reset, and LG tech had me do a reboot on the headset. The problem persists. I have been in touch with LG, Samsung, and Verizon. The general consensus is there is a glitch in the headset software, but LG says it is not their problem. If it were not for this problem I would be absolutely thrilled with the LG Tone+ HBS-730 Blue tooth headset. I guess I will be returning this second unit for a refund, unless someone can suggest a solution that corrects my issue.
    This issue is a BIG FRIGGIN DEAL. I have this issue with my Galaxy Note II and I purchased the Tone PRO (750) and it has the same problem. Both my Tone Plus and my Tone Pro have the same issue. My sister who also has a Note II has the same issue but she went back and got a refurbished TONE (orange tips) which does not have the problem.

    The interesting thing is that the original Tone has a longer range and is more stable but does not sound as good. I think the head sets are very good overall but I think the common denominator is the Bluetooth stack on the Samsung phones.

    Eunix
  7. #7  

    Angry Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    I have two Galaxy S4s and have the same issue with both. After the first week, I called LG and I sent it to them. They sent me new headset and it has the same issue. I had purchased it from Amazon. Its Been over 30 days. (2 weeks with LG) Hope they will take it back.
  8. #8  

    Default Re: LG Tone+ Bluetooth headset HBS-730 microphone problem

    Greetings, I have this same problem and have found it isolated to my home. I do not have any issues anywhere else. In fact if Im in a conversation and end up returning home, as soon as I enter the garage the issue begins. I have deleted all other bluetooth pairings and even completed a hard reset on my phone...So wierd...and frustrating. (GalaxyS3)

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