com.android.phone error persists even after factory data reset

[Reuben Pullicino]

I've just upgraded my Samsung S3 smartphone to Android JellyBean 4.3. Everything seems to work fine, except for the Phone application. Every time I try to call someone I always get the "Unfortunately com.android.phone has stopped" error. This seems to be causing me even more trouble since I can't even receive calls from friends and clients. They do get a ringing tone when they call me but my phone does not ring at all and I do not receive the call at all. I've asked Samsung customer care and they suggested me to perform a factory data reset which I did, but to no avail as the problem still persists. :'(
Any suggestions of how to solve the prob please? I'd appreciate your help.

reuben

 

[GSDer]

Did you try clearing the system cache in Recovery mode?

If you go to Settings -> Application manager -> All, scroll down until you find the Phone app and open it, does the version information match what is shown in Settings -> About phone? If it doesn't, it'll be necessary to reflash the firmware.

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro