1. jennyfuuur's Avatar
    I have backed up all the data on my phone and then tried to reset it back to factory settings. It has been on the same screen for hours now. Just the AT&T symbol. Does it normally take this long? Its been ''resetting'' for 5 hours now. I've turned it off and back once
    02-10-2014 03:01 PM
  2. Golfdriver97's Avatar
    I have backed up all the data on my phone and then tried to reset it back to factory settings. It has been on the same screen for hours now. Just the AT&T symbol. Does it normally take this long? Its been ''resetting'' for 5 hours now. I've turned it off and back once
    No. You got caught in a boot loop. Pull the battery for a few minutes, and try rebooting again.

    From a Sprint Moto X using AC Forums app
    jennyfuuur likes this.
    02-10-2014 03:32 PM
  3. jennyfuuur's Avatar
    I have done that and its been rebooting for an hour now. Should I just call someone?
    02-10-2014 04:47 PM
  4. UJ95x's Avatar
    I have done that and its been rebooting for an hour now. Should I just call someone?
    Try booting into recovery mode. It's volume up + home + power until you see small blue neon letters in the left hand corner
    From there use the volume buttons to scroll down to wipe cache partition and use the power button to select it

    Sent from my Galaxy S4 running Slim Bean 4.3
    jennyfuuur likes this.
    02-10-2014 04:51 PM
  5. jennyfuuur's Avatar
    That's not working either. It just shuts off. Do I hold the buttons down or just press and release?
    02-10-2014 06:26 PM
  6. UJ95x's Avatar
    That's not working either. It just shuts off. Do I hold the buttons down or just press and release?
    Hold then until you see the blue letters. Download mode still works?

    Sent from my Galaxy S4 running Slim Bean 4.3
    02-10-2014 06:46 PM
  7. killthedope's Avatar
    you can type in *2767*3855# on the key pad for the factory reset
    02-10-2014 06:53 PM
  8. GSDer's Avatar
    you can type in *2767*3855# on the key pad for the factory reset
    That will be rather difficult since her phone is not booting past the AT&T logo...

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
    GTWalling likes this.
    02-10-2014 09:11 PM

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