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  1. Thread Author  Thread Author    #1  

    Default My phone wont turn on

    Hi,Today evening i got a normal pop up on my Samsung phone for software update I choose the option to update and then i had a message on the screen that your phone will Re-boot it did install the software last i saw was 42% after reboot it only shows Samsung written on the phone, i tried to remove the battery restart my phone but still it shows me the same. Can you please help me to on my phone. Waiting for your earliest reply.
  2. #2  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    Hi,Today evening i got a normal pop up on my Samsung phone for software update I choose the option to update and then i had a message on the screen that your phone will Re-boot it did install the software last i saw was 42% after reboot it only shows Samsung written on the phone, i tried to remove the battery restart my phone but still it shows me the same. Can you please help me to on my phone. Waiting for your earliest reply.
    go to recovery clear cache
    then turn on your phone and wait for the update to complete
    wait for 5-10 minutes for update to compete . if your are still stuck
    clear cache and data form recovery
    clearing data will remove apps and games from your phone
    Dont' Forget to press Thank you button and like button when you get an answer
  3. Thread Author  Thread Author    #3  

    Default Re: My phone wont turn on

    Hi,

    Where do i go to recovery clear cache ?
  4. #4  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    Hi,

    Where do i go to recovery clear cache ?
    power off the device
    press Volume Up + Home + Power ON buttons at the same time and hold them pressed
    most of Glaxy devices boots twice to enter recovery mode, so just hold keys pressed and wait
    release buttons when CWM announce itself
    use Volume Up/Down and Home button to pick menu entries

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
    Thanked by:
  5. Thread Author  Thread Author    #5  

    Default Re: My phone wont turn on

    Power off the device... that means i shall remove the battery and insert again then follow the steps.
    Because now all i can see is samsung on my phone and when i power off.. it starts again with Samsung display on the phone in seconds.
  6. Thread Author  Thread Author    #6  

    Default Re: My phone wont turn on

    Ok i have done that it gives me a option of
    reboot system now
    apply update from ADB
    Apply update from external storage
    wide data/factory reset
    wipe cache partition
    apply update from cache

    Can you tell me which option i should choose. I do not want to loose my data.
  7. #7  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    Ok i have done that it gives me a option of
    reboot system now
    apply update from ADB
    Apply update from external storage
    wide data/factory reset
    wipe cache partition
    apply update from cache

    Can you tell me which option i should choose. I do not want to loose my data.
    wipe cache partition
    turn on your phone again
    if the update is not show up or stuck then you need to wipe data/factory rest
    wiping data will remove all the apps and games
    Dont' Forget to press Thank you button and like button when you get an answer
    Thanked by:
  8. Thread Author  Thread Author    #8  

    Default Re: My phone wont turn on

    Hi,

    I choose wipe data/ factory reset and it shows No no no no and one yes - delete all user data. Should i choose yes ?
  9. #9  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    Hi,

    I choose wipe data/ factory reset and it shows No no no no and one yes - delete all user data. Should i choose yes ?
    have you checked the update, wipe cache and restart. check whether the update is still going or not . if the update is still stuck then you need to go to recovery and clear data
    if you press yes all your data will be lost and your phone will up
    Dont' Forget to press Thank you button and like button when you get an answer
  10. Thread Author  Thread Author    #10  

    Default Re: My phone wont turn on

    When i choose wipe cache partition - it said Wiping cache... fomatting / cache... cache wipe complete. And thats it.
    Then I choose wipe data/ factory reset and it shows No no no no and one yes - delete all user data. Should i choose yes ?
  11. #11  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    When i choose wipe cache partition - it said Wiping cache... fomatting / cache... cache wipe complete. And thats it.
    Then I choose wipe data/ factory reset and it shows No no no no and one yes - delete all user data. Should i choose yes ?
    pressing yes will delete all the data in your phone that you have download from play store, not the stock apps
    your phone will boot up with stock apps
    Dont' Forget to press Thank you button and like button when you get an answer
  12. Thread Author  Thread Author    #12  

    Default Re: My phone wont turn on

    I Selected no.
    When i choose wipe cache partition - it said Wiping cache... fomatting / cache... cache wipe complete. And thats it. What do i do next ?
  13. #13  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    I Selected no.
    When i choose wipe cache partition - it said Wiping cache... fomatting / cache... cache wipe complete. And thats it. What do i do next ?
    Restart your phone
    Is your phone booting up? Check that first
    If not then you needed to wipe data and press yes.
    It will delete the downloaded apps only

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
  14. Thread Author  Thread Author    #14  

    Default Re: My phone wont turn on

    I restart my phone again. But nothing i can still see Samsung on my display. What do i do next ? Which option do i choose ?
  15. #15  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    I restart my phone again. But nothing i can still see Samsung on my display. What do i do next ? Which option do i choose ?
    So you need to wipe data / factory reset from recovery, then restart
    If you are still stuck then reflash with odin
    Download the latest firmware from sammobile and flash it

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
  16. Thread Author  Thread Author    #16  

    Default Re: My phone wont turn on

    By wipe/data factory will i loose all my data ? Pictures ?
  17. #17  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    By wipe/data factory will i loose all my data ? Pictures ?
    Just apps and games you have downloaded from playstore.
    Picture,music will not be deleted

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
  18. Thread Author  Thread Author    #18  

    Default Re: My phone wont turn on

    Hi,

    I did select wipe/data factory reset and then selected yes. Again Restarted the phone, but still the same i can see the SAMSUNG on my display. But this time i could hear the Samsung Welcome tone as before i dint hear it. Now what do i do next ? ):

    Regards,
  19. #19  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    Hi,

    I did select wipe/data factory reset and then selected yes. Again Restarted the phone, but still the same i can see the SAMSUNG on my display. But this time i could hear the Samsung Welcome tone as before i dint hear it. Now what do i do next ? ):

    Regards,
    how long did you waited at the samsung logo.usually it will took 1 to 2 minutes to boot up after cleaning data for the first time
    Dont' Forget to press Thank you button and like button when you get an answer
  20. Thread Author  Thread Author    #20  

    Default Re: My phone wont turn on

    It is almost been 20 minutes now
  21. #21  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    It is almost been 20 minutes now
    sorry for the delay you need to reflash your firmware vie odin . download the latest firmware from sammobile then reflash it with odin. flashing with odin is easy
    Dont' Forget to press Thank you button and like button when you get an answer
  22. Thread Author  Thread Author    #22  

    Default Re: My phone wont turn on

    From my pc i should download ?
  23. #23  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    From my pc i should download ?
    yes you need to download it from pc, it will be zip file you need to extract it.i will pm you the tutorial for flashing.

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
  24. Thread Author  Thread Author    #24  

    Default Re: My phone wont turn on

    It is a free software ?
    Thanked by:
  25. #25  

    Default Re: My phone wont turn on

    Quote Originally Posted by Diksha Peswani View Post
    It is a free software ?
    everything is absolutely free ,you need to download it. if you are first time flashing just google it. it's simple but difficult for newbies.just 2-3 minutes your phone will be flashed.

    Ready to help you
    Dont' Forget to press Thank you button and like button when you get an answer
    Thanked by:
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