Excuse my ignorance but all the really comprehensive advice on these threads is baffling me!
What I seem to have gathered is that my phone needs to have software reloaded. In order to hopefully preserve files, I could try this via Odin rather than Kies, which although seems the better option, would wipe my phone.
I've pressed the Volume+Power+Home buttons simultaneously, stopped immediately Samsung logo came on, pressed the Volume+Power+Home buttons simultaneously again and got to a page that said something about OS and pressing Volume Down would cancel, Volume Up would take me to continue. I did Volume Up as Volume Down only took me back to the frozen log page! So I'm now at Downloading Do not turn off target!! But I don't know how to proceed.
Not sure I got to this stage via the Recovery or Downloading screens, as the info that other people have described seeing on their phone didn't show up on mine. And I didn't get the option to clear Cache (whatever that is, can't see it in the glossary!) But here I am at the same place.
Your advice, in simple as possible language, would be of great value to me and my squidgy mind, thanks in advance
What I seem to have gathered is that my phone needs to have software reloaded. In order to hopefully preserve files, I could try this via Odin rather than Kies, which although seems the better option, would wipe my phone.
I've pressed the Volume+Power+Home buttons simultaneously, stopped immediately Samsung logo came on, pressed the Volume+Power+Home buttons simultaneously again and got to a page that said something about OS and pressing Volume Down would cancel, Volume Up would take me to continue. I did Volume Up as Volume Down only took me back to the frozen log page! So I'm now at Downloading Do not turn off target!! But I don't know how to proceed.
Not sure I got to this stage via the Recovery or Downloading screens, as the info that other people have described seeing on their phone didn't show up on mine. And I didn't get the option to clear Cache (whatever that is, can't see it in the glossary!) But here I am at the same place.
Your advice, in simple as possible language, would be of great value to me and my squidgy mind, thanks in advance