doptician
New member
Hi there,
I was one of the first to order the Fre case when it came out. I had been expectantly waiting and when I finally got it, I had a hard time waiting the 30 minutes for the water test. With that out of the way, putting the case is fairly easy if you follow instructions. The case does not add bulk which is a huge plus because i never carry a purse. Excited about my new case, I made first call to my husband and he had a hard time hearing me. I was told I sounded like I had my mouth covered, also told it sounded like I was under water. I have a business and I can't afford to have bad connections during a call. I called Lifeproof and they were very graceful to send me a second case, received today and first it didn't pass the water test but I realized I had left a notch open. Try again and bingo! no water leaks. Excited, I put my phone in and within 1 hour, had to revert back to my old case. Same problem. This one here I think is worse because I'm having a hard time hearing the people and they're having a hard time hearing me...very disappointed, I really wanted this to work but I will be calling back tomorrow to arrange sending this back and getting a refund.
Great case, great customer service but this case needs improvement. Lots of it.
I was one of the first to order the Fre case when it came out. I had been expectantly waiting and when I finally got it, I had a hard time waiting the 30 minutes for the water test. With that out of the way, putting the case is fairly easy if you follow instructions. The case does not add bulk which is a huge plus because i never carry a purse. Excited about my new case, I made first call to my husband and he had a hard time hearing me. I was told I sounded like I had my mouth covered, also told it sounded like I was under water. I have a business and I can't afford to have bad connections during a call. I called Lifeproof and they were very graceful to send me a second case, received today and first it didn't pass the water test but I realized I had left a notch open. Try again and bingo! no water leaks. Excited, I put my phone in and within 1 hour, had to revert back to my old case. Same problem. This one here I think is worse because I'm having a hard time hearing the people and they're having a hard time hearing me...very disappointed, I really wanted this to work but I will be calling back tomorrow to arrange sending this back and getting a refund.
Great case, great customer service but this case needs improvement. Lots of it.