I went into a store trying to buy an Active outright. The rep told me they do not sell phones out of contract because it is "against their policy". I immediately told him that is bull**** and made him get his manager. His manager tells me the same thing and my rage meter is at an all time high. Sure I could've went to a different store but at this point I am pissed. I proceeded to tell him that I know that is not an ATT policy and to not give me the shpeel as if Im some clueless shmuck off the streets. I called ATT right infront of him and explained the situation. The phone rep wanted to speak to the manager so I handed him the phone. He proceeded to move away from me everytime I came closer to se what bull**** he was giving the rep. Once I got the phone back the rep tells me that the manager refused to do so because "I am not the primary account owner, and he did not know what I was going to do with the phone".
I am IRATE at this point. I told the ATT rep that is some lame-*** excuse. He didn't know if I am the primary account holder as he refused me as soon as I entered the store without running the account. Also, if I am buying the phone outright what am I going to do with the phone is none of his concern. 1 I am an ATT customer, 2. I am activating the phone at the damn store so what else can I do with it. The manager then tells me to try a different corp store. So I looked at him like looking at the biggest ***** which he was. I stomped him with saying "so your telling me that your "ATT policy" varies from corp. store to corp. store? Shouldn't it be the same everywhere? If I go to McDonald's and ask for a Big Mac will one tell me that they serve Whoppers and tell me to go to a different McDonald's?" I proceeded to curse him off as leaving.
The next day I phone ATT again and explain this to them. The retentions dpt. rep had no idea why the manager would do it. She gave me a promo for 6 months of free texts so I end up saving 180$. I went to a different corp store the next day and bought the phone without any problems.
My question is. Who freakin hires these idiots. How can they make up these rules and look at me with a smug face taking me for an ***** while lying to my face AND lying to the ATT phone rep.
I am IRATE at this point. I told the ATT rep that is some lame-*** excuse. He didn't know if I am the primary account holder as he refused me as soon as I entered the store without running the account. Also, if I am buying the phone outright what am I going to do with the phone is none of his concern. 1 I am an ATT customer, 2. I am activating the phone at the damn store so what else can I do with it. The manager then tells me to try a different corp store. So I looked at him like looking at the biggest ***** which he was. I stomped him with saying "so your telling me that your "ATT policy" varies from corp. store to corp. store? Shouldn't it be the same everywhere? If I go to McDonald's and ask for a Big Mac will one tell me that they serve Whoppers and tell me to go to a different McDonald's?" I proceeded to curse him off as leaving.
The next day I phone ATT again and explain this to them. The retentions dpt. rep had no idea why the manager would do it. She gave me a promo for 6 months of free texts so I end up saving 180$. I went to a different corp store the next day and bought the phone without any problems.
My question is. Who freakin hires these idiots. How can they make up these rules and look at me with a smug face taking me for an ***** while lying to my face AND lying to the ATT phone rep.