Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 15 of 15
  1. Thread Author  Thread Author    #1  

    Default Can't make or receive calls

    Hi,

    I've had the S4 Active for a few weeks now and it has perform fine but in the last few days receiving and making calls on the handset is hit and miss as to whether i can hear the call or not (speakerphone and normal) and now it doesn't work at all, apart from through my parrot kit in the car i can make a receive calls with no problems.

    I have looked through the forums and tried all the different options Factory reset, battery pull, turn off noise reduction, re register the phone with the carrier, even reinstalling the firmware all to no avail i still cant make any call on the handset. Everything else on the phone is working fine.

    Apart from taking it back to vodafone is there anything else i could try?

    Cheers
  2. #2  

    Default Re: Can't make or receive calls

    Hi!

    Have you found any solution?

    My S4 active got the same problem today. I have tested the microphone --> it works. I have tested the speaker --> it works. But when i make a phoncall i canīt hear anything and the one i speak with canīt hear me.

    //Jocke
  3. #3  

    Default Re: Can't make or receive calls

    OK. With some googeling i solved the problem. I just pushed the power button for 10 seconds, the phone made a restart and now it works.

    i donīt know why it didnīt work when i did a normal restart or a battery pull. anyway now it works fine

    //Jocke
  4. #4  

    Default Re: Can't make or receive calls

    Hi, I have a S4 Active and two weeks ago, I encountered the same problem.
    When I make a phone call, there is not dial tone and once connected, I cannot hear anything through the speaker/loud speaker nor can the receiver hear me.
    I tried using the headphone but this doesn't make any difference.
    It works fine if I used Skype to make phone calls.

    I've removed all 3rd party apps such as Viber, Skype etc, even did a factory reset, and this solves the problem only for a very short time.
    I bought this phone when I was overseas and my local Samsung will not do anything to try and fix it. Does anyone have a fix for this so I don't have to send the phone half way around the world to be looked at?
  5. #5  

    Angry Re: Can't make or receive calls

    Same problem her.. Anything on this. I sa I got a new firmware update today. let's hope !!!!!
    Geroge did you ever fix the problem?
  6. #6  

    Default Re: Can't make or receive calls

    We just got 3 new S4s over the weekend. My son's phone had this same problem. From reading some stuff online i was able to resolve the problem on my own. Not sure what actually fixed the problem. What I did what Settings>More networks>Mobile Networks>Network mode... Select Automatic. This will cause the phone to reboot. His phone sound started working after the reboot. From what I've read here... maybe just the reboot would have solved it. We're running Android 4.3

    Hope this helps someone.
  7. #7  

    Default Re: Can't make or receive calls

    Guys I have the same problem, sometimes ( not always ) I can't even get a dial tone, after pressing call the phone just ends call....but I can receive without any problems, also
    when am trying to call, sometimes the other side answers but I can't hear them at all and probably they can't hear me, its not about restarting the device and its not about the sim card...
    help anyone! ??

    - - - Updated - - -

    Quote Originally Posted by George Lim1 View Post
    Hi, I have a S4 Active and two weeks ago, I encountered the same problem.
    When I make a phone call, there is not dial tone and once connected, I cannot hear anything through the speaker/loud speaker nor can the receiver hear me.
    I tried using the headphone but this doesn't make any difference.
    It works fine if I used Skype to make phone calls.

    I've removed all 3rd party apps such as Viber, Skype etc, even did a factory reset, and this solves the problem only for a very short time.
    I bought this phone when I was overseas and my local Samsung will not do anything to try and fix it. Does anyone have a fix for this so I don't have to send the phone half way around the world to be looked at?
    Same crap over here !!
  8. #8  

    Default Re: Can't make or receive calls

    Hi, I've found a solution after lots of googling and trying many things.
    1- Check whether your receiver is working by dialling *#0*#, click receiver, you should hear a continuous dial tone. If you don't hear anything then you found the problem.
    2-Take a regular earphone and plug it in an out several times. If it doesn't work take the earphones out and go back to the main screen.
    3-Now plug the earphone and dial *#0*#, click receiver, leave the phone like that for a few minutes. At most in 3 minutes your receiver should start creating the sound.

    Best
  9. #9  

    Default Re: Can't make or receive calls

    when I did this it seemed to help for now at least
    "Hi, I've found a solution after lots of googling and trying many things.
    1- Check whether your receiver is working by dialling *#0*#, click receiver, you should hear a continuous dial tone. If you don't hear anything then you found the problem.
    2-Take a regular earphone and plug it in an out several times. If it doesn't work take the earphones out and go back to the main screen.
    3-Now plug the earphone and dial *#0*#, click receiver, leave the phone like that for a few minutes. At most in 3 minutes your receiver should start creating the sound.

    Best"
  10. #10  

    Default Re: Can't make or receive calls

    To solve my issue with making calls, I pushed the power button and it asked if I wanted to power down and noticed that the sound in same window was on mute, just change to sound on. Works fine now
  11. #11  

    Default Re: Can't make or receive calls

    After a few months with the phone, I had the same issue. I contacted Samsung Tech Support. They walked me through clearing the cache partition which they said should be done once a month. Following are the steps to do it:

    Power the device off (remove and re-insert the battery).
    Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    When the device vibrates; release only the Power key.
    When the Android system recovery menu displays; release the Volume Up and the Home key.
    Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
    Press the Power key to reboot system now.
  12. #12  

    Default Re: Can't make or receive calls

    This is an old thread but maybe can help others that are experiencing this same problem. I have a 14 month old S4 active that was working fine until 2 weeks ago. The phone would have no volume complete silence when making or receiving calls. The phone would work fine using the Bluetooth in my vehicle. Also text , wifi, and mobile internet also worked fine. The problem was Groove IP lite. This app was installed basically when the phone was new over a year ago with no problems. My updates are done automatically. one of the updates caused the settings of this app to change. I rarely if ever use the app and when it was originally installed last year this app was only capable of making calls when using wifi. After the recent problems I started looking at the different apps that may be causing my problem. This app is now capable of making calls on 3g and 4g and hijacks the phone. The update set this to the default. You simply have to go into setting uncheck the box next to allow 3g/4g calling.
    At this point 2 options , delete app or change call settings in Grove IP lite.
  13. #13  

    Default Re: Can't make or receive calls

    Quote Originally Posted by Robert Smith25 View Post
    This is an old thread but maybe can help others that are experiencing this same problem. I have a 14 month old S4 active that was working fine until 2 weeks ago. The phone would have no volume complete silence when making or receiving calls. The phone would work fine using the Bluetooth in my vehicle. Also text , wifi, and mobile internet also worked fine. The problem was Groove IP lite. This app was installed basically when the phone was new over a year ago with no problems. My updates are done automatically. one of the updates caused the settings of this app to change. I rarely if ever use the app and when it was originally installed last year this app was only capable of making calls when using wifi. After the recent problems I started looking at the different apps that may be causing my problem. This app is now capable of making calls on 3g and 4g and hijacks the phone. The update set this to the default. You simply have to go into setting uncheck the box next to allow 3g/4g calling.
    At this point 2 options , delete app or change call settings in Grove IP lite.

    hi I just saw this and if anyone is having issues with it no matter what network u use, just go to ur settings. . Go to call settings and switch ON global network. Should work after that...

    Thank me later ; )

    or just respond and tell me if it worked.


    have an awesome sauce day!
  14. #14  

    Default Re: Can't make or receive calls

    I had the same problem, when the case is off it works fine, when the case is on it does not. I can make calls but cannot hear the person I am calling and they cannot hear me.
  15. #15  

    Default Re: Can't make or receive calls

    Power the device off (remove and re-insert the battery).
    Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    When the device vibrates; release only the Power key.
    When the Android system recovery menu displays; release the Volume Up and the Home key.
    Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
    Press the Power key to reboot system now.
    This is the solution that worked for me. Previously, I did a factory reset, updated everything, removed all call and messaging apps (including Fb Messenger), disconnected and reconnected my phone radio, and tested my receiver per the instructions from another comment. None of these solutions helped much, if at all. However, immediately after wiping the cache partition, I received a call--and it worked! For the first time in nearly two weeks I was able to make and receive calls without issue.

Similar Threads

  1. Anker 4400mAh +Seidio Extended case or zerolemon 7000mAh?
    By badelhas in forum Samsung Galaxy S3 Accessories
    Replies: 1
    Last Post: 02-26-2014, 05:05 AM
  2. Replies: 9
    Last Post: 08-26-2013, 12:40 PM
  3. Quick question. Can I install A stock rom with the stock recovery?
    By Kiran Chandra in forum AT&T Galaxy S3 Rooting, ROMs, and Hacks
    Replies: 1
    Last Post: 08-17-2013, 04:04 PM
  4. Creaking or clicking
    By Mr.Mcgoo in forum Google Nexus 7 Tablet (2013)
    Replies: 3
    Last Post: 08-17-2013, 02:39 PM
  5. Can I delete hubs from home screen and get them back later?
    By mangurian in forum Samsung Galaxy Note 10.1
    Replies: 1
    Last Post: 08-17-2013, 11:02 AM

Posting Permissions