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Re: Micro USB cover ripped off after 3 months.
I posted this on the S5 forum as well, but think it is incredibly relevant on this S4 Active forum also . . .
Hi All. I have an AT&T Samsung Galaxy S4 Active and I've been on the Active and S5 forum today just to get my feet wet with this site.
I've owned the Active for over the year and my charger cover has broken off twice. The S4 Active cover is slightly different than the S5 cover because, it is an all plastic/rubber piece versus the S5's metal cover. However, they both have the same rubber attachment from the cover to the phone and this is where the breaks (ie, Samsung engineering failures) seem to be occurring.
I've come across several threads, both in the S5 forum and the S4 Active forum about these covers breaking. It's really disappointing to see how this design flaw is affecting S5 and S4 Active owners. It's even more discouraging to read about how the cell carriers and, more importantly, Samsung itself, are stonewalling its customers.
I assume that Samsung realizes how widespread this issue is, and the staggering cost it would take to implement a solution, which is why they've chosen the options many multi-billion dollar conglomerates do (see the ongoing GM issue where they denied their cars had any design flaws for decades and now they are paying the price for the lies they told and deaths they caused) : Deny, deny, deny and deflect blame, deflect blame, deflect blame. Obviously, there are no potential deaths involved with this design flaw, but there does appear to be a huge company that does not want to admit their engineering mistake because of the costs involved, so they are deflecting blame and even making customers pay more out-of-pocket money for Samsung's mistake.
Another sad case of "The Man" trying to stick it to the masses for its mistake. The more I think about what they are doing, the more pissed off I get.
Unfortunately, these huge conglomerates normally only have a "change of heart" once these issues go public in a big way . . . "viral" in a sense. The ways this mass publicity can happen is if this begins to appear on printed and video media (ie, newspapers, magazines, tv news programs, Youtube, Reddit, Twitter, etc.). For newspapers and tv news, as someone already pointed out, there are usually tv and newspaper reporters that devote their time to following-up on issues like this one where the manufacturer, or company providing the service, is in the wrong, but is trying to get away with it by screwing the customer. We, as a collective group, would need to contact as many of these media outlets, including blogs, Youtube, etc. to complain about this issue which Samsung seems to want to cover-up if we want to prod Samsung to do the right thing.
Failing that, another action that normally makes these "Big Brother" type companies take notice, is a class-action, law suit.
It's sad that we have to do any of the above . . . Samsung, as a company that should want to keep its customers happy, should be offering a solution that does not cost the customer for its own mistakes . . . But it doesn't make sense that we have to keep paying for "band aids" to this Samsung problem and, if we have to scream it from the highest mountains, then that's what we should do.
Sorry for the rant on my very first post (this is actually my 2nd since I posted this on the S5 forum also), but this kind of crap companies think they can get away with (and they are getting away with it so far) that really pisses me off to no end.