Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 1 of 1
  1. Thread Author  Thread Author    #1  

    Default How to fix my charging port and call issues

    I bought the new S4 Active in Abu Dhabi/UAE in November 2013. My partner also bought the same phone. I loved it! As a scuba diving instructor it was perfect for me and I recommended it to many of my students who also ended up buying the device. Two months later I my charging port did not close, although I have done nothing unusual to the device other than plug in the charger given to me with the phone. Although I have not tested it, I assume it is no longer waterproof, the main reason I bought the phone in the first place. Having then moved to the UK I called customer service who, one 3 separate occasions told me that they would service the device. When it came to sending the phone off they rescinded their offer and told me as I bought the phone in Abu Dhabi/UAE I would have to get it fixed there. I contacted Abu Dhabi/UAE and they advised that I would have to bring the device, in person, to Abu Dhabi. This would cost me as much as the phone and as I am sure you appreciate is not therefore a reasonable solution to this issue. Since this another issue has developed, there is no sound on calls I make or receive and the person I am calling can not hear me. The waterproof issue was really disappointing, the call issue is unacceptable. Please advise who I can contact to get this issue resolved. My phone is not even a year old. Samsung have done a fantastic job on the S4 Active and I hope they can do a similarly great job on resolving issues their customers have. Look forward to your advice!

Similar Threads

  1. 5 days to go until release of the Galaxy S5...
    By phone-a-holic in forum Samsung Galaxy S5
    Replies: 35
    Last Post: 04-14-2014, 12:04 AM
  2. HTC One: Why does my text keep changing to small?
    By Hydraulic Jack in forum HTC One M7
    Replies: 3
    Last Post: 04-11-2014, 07:39 PM
  3. Replies: 2
    Last Post: 04-07-2014, 01:46 AM
  4. Replies: 7
    Last Post: 04-06-2014, 11:34 PM
  5. As Any way to increase number of icons
    By stringbeanie in forum HTC One M8
    Replies: 4
    Last Post: 04-06-2014, 10:55 AM

Posting Permissions