1. prolongExistence's Avatar
    My wife & I both have the s4 Active (1 grey, 1 blue but I doubt that matters). Sometimes, it is difficult to get the phone to wake up (meaning the screen won't come on) when a message is received. Pressing either the home button or the power button don't do anything & then 30 seconds or so it will finally wake. Sometimes I can resolve it by long pressing the home button & clearing all the recent apps but most of the time it requires a reboot to resolve.

    Anyone else have this issue? And, more importantly, anyone have a solution?
    07-15-2014 12:03 AM
  2. warn joe's Avatar
    My wife & I both have the s4 Active (1 grey, 1 blue but I doubt that matters). Sometimes, it is difficult to get the phone to wake up (meaning the screen won't come on) when a message is received. Pressing either the home button or the power button don't do anything & then 30 seconds or so it will finally wake. Sometimes I can resolve it by long pressing the home button & clearing all the recent apps but most of the time it requires a reboot to resolve.

    Anyone else have this issue? And, more importantly, anyone have a solution?
    hmm... it looks like that the problem is somewhere with the proximity sensor. Well, tell me did your device covered under the warranty?? I would say if its covered under the warranty try heading towards the nearest support for fixing it up !
    07-15-2014 12:58 AM
  3. prolongExistence's Avatar
    But for 2 devices to have the same problem? And both intermittently?

    Sent from my Samsung Galaxy S4 Active using AC Forums mobile app
    07-15-2014 02:35 AM
  4. ncmcjm11's Avatar
    I am having the same issue and have no idea how to fix it
    07-16-2014 06:59 AM
  5. TKBMy03's Avatar
    I just got my 4 Active and I am having this issue also - hoping someone as a quick fix and that I am just doing something wrong
    07-17-2014 12:17 PM

Similar Threads

  1. [HELP] Phone has multiple issues
    By kristian19 in forum Samsung Galaxy S4 Rooting, ROMs & Hacks
    Replies: 3
    Last Post: 07-14-2014, 11:40 PM
  2. Samsung Galaxy 2 skyrocket won't connect to car via USB
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-14-2014, 11:08 PM
  3. Replies: 1
    Last Post: 07-14-2014, 11:07 PM
LINK TO POST COPIED TO CLIPBOARD