On my Samsung Galaxy S4 Active the world clock has the error message unfortunatly clock has stopped How can I fix this?

[AC Question]

Samsung Galaxy S4 Active has world clock error message " unfortunatly clock has stopped"

Re starting phone has no effect
Time displays correctly
Alarm function works

Looking for clear basic information on how to address this problem

Thanks

 

[belodion]

Re: Samsung Galaxy S4 Active has world clock error message " unfortunatly clock has stopped"

Try Settings, Apps, All, scroll to the Clock app, select Clear Cache and Clear Data, then Power Off and Restart the phone, and begin afresh.

Posted via the Android Central App

 

[Brian Bubeck]

Android answer FAILS to correct the problem. Seems like the reply was not tested and is out of a manual. Well it FAILS, and there are no system updates either to fix this. It is the MOST important feature of my phone after functioning telephone and texting, and Android failed to make it work.