1. cottee55's Avatar
    Hi I received my s4 today but as soon as you stop using it the phone just reboots, if I use it its fine but as soon as I put it down within 30 seconds the screen goes black and it reboots. Is it a setting I'm missing or a faulty phone, sorry for the noob question but I'm along time apple user thanks for any help. I've tried to reset it through settings and a hard reset but its still the same, I can use it for hours with no problem but as soon as you stop using it it just goes Into a boot loop.
    04-29-2013 07:16 AM
  2. KoukiFC3S's Avatar
    That is definitely not normal. Have you tried using the phone without any apps after a factory reset?

    It is most likely defective and you will want to get it exchanged.
    04-29-2013 07:33 AM
  3. cottee55's Avatar
    Ye I've tried that but it's still the same it's just weird that it happens when it's not in use, I've got to wait three weeks for a replacement, so I'm very unhappy as I've been looking forward to this phone since it was announced. Hopefully they will upload the firmware to kies soon so I can try a diffrent firmware as mine might be corrupt.
    04-29-2013 08:06 AM
  4. dustinfrank's Avatar
    Don't wait for a firmware update, you have a defective phone and should exchange it as soon as you can.
    04-29-2013 10:40 AM
  5. midd1999's Avatar
    Same problem here. I went back to AT&T to exchange it, but of course they are out of stock. They did offer to do a full refund. I'll give it a day or two and try again with them, maybe end up switching to the HTC One if this is going to drag on.

    I did notice that it doesn't reboot/crash if it is plugged in to a PC/Mac. But if it's not plugged in I can replicate the crash almost 100% of the time if I wait a few minutes after it sleeps.
    04-30-2013 10:39 PM
  6. ddd269's Avatar
    My S4(Int'l version with octacore) reboots when camera is activated. It doesn't do it all the time but about 3 out of 10 times.

    When the problem occurs, the camera screen pops up without image, it goes black then boot sequence starts. Takes about 10 seconds then boots.
    05-08-2013 05:42 PM
  7. Ahmad Abotaiban's Avatar
    I have the same problem with my camera. is it software or hardware issue?
    06-05-2013 01:18 AM
  8. phpshell's Avatar
    Same issue with me
    06-10-2013 06:45 AM
  9. jashnaani's Avatar
    Same problem here once in a while it reboots when camera app is opened! and sometimes the screen stays black and then image appears! If someone finds a solution for this problem kindly update me too. Thanks in advance.
    06-19-2013 03:31 AM
  10. ddd269's Avatar
    Same problem here once in a while it reboots when camera app is opened! and sometimes the screen stays black and then image appears! If someone finds a solution for this problem kindly update me too. Thanks in advance.
    I had the same reboot problem when camera is turned on... about half the time.

    After the latest software update(got a notification 2 days ago) the problem hasn't recurred. Hope this update fixed the problem.


    Sent from my GT-I9500 using Tapatalk 4 Beta
    06-20-2013 06:21 AM
  11. edisongurraj's Avatar
    Exactly what happens to me... I'm waiting for an update!!!
    06-20-2013 09:43 AM
  12. edisongurraj's Avatar
    Really?! When do you think I will be able to get this update? Im straight from apple so I know nothing about android and how it works. Will I be notified by it's self? I got my S4 2 Days ago...
    06-20-2013 09:44 AM
  13. ddd269's Avatar
    Really?! When do you think I will be able to get this update? Im straight from apple so I know nothing about android and how it works. Will I be notified by it's self? I got my S4 2 Days ago...
    You'll get a notification via the S4... Or if you plug into Kies on your computer.

    Sent from my GT-I9500 using Tapatalk 4 Beta
    06-20-2013 11:20 PM

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