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  1. Thread Author  Thread Author    #1  

    Default [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Hello,

    I just switched back to an android phone (previous droid x) after being an iPhone user to 'try it out' I feel free and I am loving my S4. But I have run into a problem, I did something and now I can not change my screen lock passcode access to anything but a password. All other options are greyed out under them saying, 'disabled by administrator encryption policy, or credential storage'

    I searched the forums on here and other sites, did not find anything for the s4, only s2/3. I did what others said worked, clearing credentials, and still I am not able to change my screen lock.

    Please help!!!!

    K/r,
    Matt
  2. #2  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Are connected to a work email via Microsoft Exchange ActiveSync? If so, it is probably the work network policy that is locking it. If not, I'm not sure but maybe someone more knowledgeable will have an answer.
  3. Thread Author  Thread Author    #3  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Quote Originally Posted by wjeffries View Post
    Are connected to a work email via Microsoft Exchange ActiveSync? If so, it is probably the work network policy that is locking it. If not, I'm not sure but maybe someone more knowledgeable will have an answer.
    I am just connected to my gmail through the 'mail' application, besides that no Microsoft Exchange ActiveSync.
  4. Thread Author  Thread Author    #4  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    The only thing that I think might be causing this is when I was setting up the phone I encrypted the sd card in the phone. I went to un-encrypt it but now can not figure out how, it just asks me to put in the password I use for the screen lock.

    Anyone have an ideas or help with this one? Getting tired of entering in a damn text every time I go to use my phone haha
  5. #5  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    First go to Settings > Security > Device Administrators.
    Deactivate all programs there.
    then go back to Security and click clear credentials at the bottom of the page.

    That is what worked for me after using AirDroid.
  6. Thread Author  Thread Author    #6  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Thanks for the help yochanon, I tried that and still wont let me change from a password, everything is grayed out and saying the same message.

    There has to be someone out there that knows this one??

    Quote Originally Posted by yochanon View Post
    First go to Settings > Security > Device Administrators.
    Deactivate all programs there.
    then go back to Security and click clear credentials at the bottom of the page.

    That is what worked for me after using AirDroid.
  7. #7  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    You have to decrypt the sd card to remove password.

    Sent from my SCH-I545 using Tapatalk 4 Beta
  8. Thread Author  Thread Author    #8  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Okay I got it figured out, I had to de-crypt the SD card and then it would allow me to change the screen lock type. I thought it might be that, really stupid I can not use a PIN or something else for it and just a password for the SD card. Hopefully they fix this and make it an option soon, or if anyone knows of a way please let me know. Thank you for all the help
  9. #9  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    I had same problem and looked so hard, one cause is SD encryption and the other is the certifications, go to setting security and clear all certification and you good to go.

    Thanked by:
  10. #10  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Hi,

    I am facing same problem though never had encrypted my SD but feel that after started use of work email problem has started but in that case also what are the solutions ?
  11. #11  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    It's simply your credentials. Go to security, scroll to 'clear credentials' and the page will work. See this video to fix your problem
    Thanked by:
  12. #12  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Not that simple...clearing credentials will also erase saved connections, like VPN. There should be a solution for that..
  13. #13  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    I got locked into a screen password by installing Foxfi, and I couldn't get rid of the screen lock, even after uninstalling Foxfi. I finally bit the bullet, cleared all my credentials, and I had access back to all my lock screen options. I tried a number of downloaded and system apps, my wifi connection also, and didn't notice any negative consequences from clearing all the saved credentials.
  14. #14  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    is there a way to decrypt data encryption ?
  15. #15  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Follow the steps and check for the result.
    apps> settings> more> device administrator> uncheck all the features running and deactivat it.

    Please let me know if it works....*-*.
  16. #16  

    Thumbs up Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Thank you, yochanon, very much! It helped me!
  17. #17  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    all i did is connect my phone to Kies and it worked!
  18. #18  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    First go to Settings > Security > Device Administrators.
    Deactivate all programs there.
    then go back to Security and click clear credentials at the bottom of the page.

    Thanks yochanon its working for me.
  19. #19  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    I had two items listed with check marks that required this level of security, deselecting them gave me access to the grayed out items listed as alternative security levels.
  20. #20  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Its help?!? But I don't want lose all thing like picture or messages! :S
  21. #21  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Go to Settings/Security
    Scroll to bottom - Clear Credentials
    THAT is what you need to do.
  22. #22  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Thanks this solved my issue
  23. #23  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Double AWESOME! First that it helped YOU, 2nd that I actually helped someone!!
  24. #24  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    Thank you so very much Yochanon! I worked on my phone and got me back to all my lock screen choices. You rock!
  25. #25  

    Default Re: [GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

    excellent finally i found the solution.!! Thanks to all of u.
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