01-21-2017 09:11 AM
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  1. jkallen's Avatar
    Hi i have been using my s4 for 2 days now. Attempted to restart it last night.fell asleep and woke up to find it stuck on the Samsung logo screen that glows blue...what do I do???
    06-29-2013 06:26 AM
  2. fantom305's Avatar
    Have you tried battery pull ???
    06-29-2013 11:21 PM
  3. benhmadison's Avatar
    Hi i have been using my s4 for 2 days now. Attempted to restart it last night.fell asleep and woke up to find it stuck on the Samsung logo screen that glows blue...what do I do???
    Try the battery pull as mentioned above. If that doesn't work take it back to where you bought it. Is it rooted?

    Sent from my SGH-I337 using AC Forums mobile app
    06-29-2013 11:52 PM
  4. primafaciedoc's Avatar
    hello there....m also facing the same problem....was using my s4 for a month and only yesterday thought to just restart it to free some memory....got stuck at samsung logo for hours....
    tried to pull battery out many a times and even got my sd card and sim card removed but still doesnt solve the problem....can anyone please help....
    06-30-2013 04:10 AM
  5. Vance McDougall's Avatar
    I have some problem after installing several different Roms. I flash the ROM and it's fine boots in no problem. Then after the second boot it gets frozen at the logo screen.
    07-01-2013 09:22 PM
  6. ihbsbA's Avatar
    I have some problem after installing several different Roms. I flash the ROM and it's fine boots in no problem. Then after the second boot it gets frozen at the logo screen.
    Flashing ROMS causes this if you aren't using a ROM that is specific to your device/kernel/recovery... Be very careful.

    Sent from my Sprint GS4 using Tapatalk
    Formerly "Evo_girl"
    07-03-2013 06:41 AM
  7. Rudr Sharma's Avatar
    pull your battery out then insert, boot into recovery volume up + home + power, wipe date, wipe cache, reboot
    it will work
    07-09-2013 07:43 AM
  8. Sal4323's Avatar
    Thank you. This worked. Any thoughts on why this happened? I have an unlocked but NOT rooted I-9500 (bought from newegg). I have only installed play store apps and samsung updates. After I did the wipe and rebooted, it said it had to do some kind of android update. Now I am in the process of rebuilding my phone. I've only had it for a month. Thank you again for this post.

    -S
    07-23-2013 10:41 PM
  9. androidssnoob's Avatar
    I did what you told me to do but I got stuck on the same screen. I was trying to unroot using odin and this happened after the blue android. I have a i337m canadian gs4
    07-26-2013 02:36 AM
  10. nbarbhaya's Avatar
    Thanks a Lot Mr. Sharma, your solution worked out, if anyone faces this problem just press volume up + home + power button for 10 seconds.

    - - - Updated - - -

    just press volume up + home + power button for 10 seconds.

    - - - Updated - - -

    just press volume up + home + power button for 5 sec.
    08-16-2013 06:15 AM
  11. JMS23's Avatar
    My phone gets stuck with the blue colour legend Recovery booting. I am unable to enter safe mode, any ideas? been surfing google for 6hrs with no proper answer. Thanks!
    09-01-2013 06:38 PM
  12. Rootface's Avatar
    pull your battery out then insert, boot into recovery volume up + home + power, wipe date, wipe cache, reboot
    it will work
    Thanks, it worked! To those facing the same problem, it still took a couple of minutes of Samsung logo flashing after this, only then did it finish booting.
    09-07-2013 11:00 AM
  13. baz_86's Avatar
    can anybody help.my s4 is stuck on a screen saying "A custom OS can cause critical problems in phone and installed apps,If you want to download custom OS press the volume up key,otherwise press the down key" the thing is my "down " key is broken,even when I press the " up" key nothing happens.

    - - - Updated - - -

    can anybody help.my s4 is stuck on a screen saying "A custom OS can cause critical problems in phone and installed apps,If you want to download custom OS press the volume up key,otherwise press the down key" the thing is my "down " key is broken,even when I press the " up" key nothing happens.
    09-18-2013 02:32 PM
  14. AlbieTheCat's Avatar
    can anybody help.my s4 is stuck on a screen saying "A custom OS can cause critical problems in phone and installed apps,If you want to download custom OS press the volume up key,otherwise press the down key" the thing is my "down " key is broken,even when I press the " up" key nothing happens.

    - - - Updated - - -

    can anybody help.my s4 is stuck on a screen saying "A custom OS can cause critical problems in phone and installed apps,If you want to download custom OS press the volume up key,otherwise press the down key" the thing is my "down " key is broken,even when I press the " up" key nothing happens.
    you mentioned your down button is broken, since your phone mentioned 'custom rom' i am assuming your 'rooted'
    To get around this, install 'mobile odin' then when your back up and running, install a custom recovery like 'Philz''
    You can then do 'system restore backups' (just like windows) You also 'then dont need the down key to enter 'download mode',
    as you can enter it using the menu in the touch screen recovery.

    Go to play store and grab 'mobile odin'
    i recommend the paid version as it auto installs the required nstall 'package'
    10-07-2013 02:43 AM
  15. AlbieTheCat's Avatar
    I did what you told me to do but I got stuck on the same screen. I was trying to unroot using odin and this happened after the blue android. I have a i337m canadian gs4
    Advice on chainfire's XDA odin & mobile odin wall.. if you get the 'blue android'' leave odin connect and
    reboot your phone back to complete the flash

    Advice to all,
    I am no expert, 3 months of flashing actually, is to read, read then read again any info about how to use, or comments/bugs
    on what you want to flash/do..

    Seems like 99% of issues people have is not doing enough research on what they are doing or flashing something that isnt compatible..
    For example, flashing something for the ATT S4 on to the S4 i9505 international version..

    Read read read, and check check check, dont flash anything with out being certain of what your doing, or end you'll end up with an expensive paperweight..
    10-07-2013 02:57 AM
  16. AlbieTheCat's Avatar
    pull your battery out then insert, boot into recovery volume up + home + power, wipe date, wipe cache, reboot
    it will work

    didnt work for me...back to XDA and the experts..
    10-07-2013 02:58 AM
  17. Ann30's Avatar
    MR. Sharma,
    Hi pls help i dont know what happen I was trying to charge my s4 then suddenly i keep hearing this sound bip sound then when i try to turn it on it keep going to a "android system recovery" i can see the recovery system now i push the power botton but everytime it goes on it keep going back to the system recovery it got stock from time to time there it was always not a successful reboot i dont know what to do my phone wont go back to the normal way ( thank u
    11-12-2013 04:39 AM
  18. shinazhinxi08's Avatar
    I have downloaded some new Application then restarted my phone just to refresh then this issue occurred. I tried to do Master Reset several times and even Wipe Cache Partition (Volume Up+Home Key+Power Key). My phone is still stuck on Samsung Logo
    12-15-2013 12:44 AM
  19. Thrilochana Rajappa's Avatar
    Resetting the device helps!
    01-31-2014 12:46 AM
  20. Confused Esay's Avatar
    Hi Guys

    Im seem to be having the same problem tried all of the above and still the phones stuck on the Samsung logo(Volumn key +Home Key + Power Button) wipe date, wipe cache, reboot
    Is there another way to reset it
    03-20-2014 03:50 PM
  21. Ashleaj1's Avatar
    Hey all- same issue here

    I have taken out the battery, tried pressing the volume+home+power buttons and the only thing that happens is the samsung logo coes up- if i'm lucky.

    I left it on the logo and went to bed, but after 6 hours the phone still is only displaying the samsung logo.

    I can't get into safe mode or anything, because I can't get past the damn logo screen.

    Been searching everywhere for an answer but keep seeing "just take the battery out" and "reboot, it's so easy".
    Nope. Not the case here.

    Off to my mobile provider soon because there is no answer for this on the web.
    03-20-2014 05:16 PM
  22. yoda417's Avatar
    I have the same issue and it seems to be my SD card, when I pull it out and start my phone it works fine but when I pt it in I get the rebooting. I'm going to wipe my card and see if that helps.
    04-09-2014 11:49 PM
  23. Asad Mustafa's Avatar
    i am also stuck on the same problem .... but as my volume up button is perfect.. i pressed it. and it enters in the downloading mode ....i waited for very long time but their is no progress in the downloading.. so i pulled the battery out and then restarted the phone...phone starts normally and after that stuck on the screen when samsung come... i am helpless to do anything... want to surf phone asap... please help android experts
    04-30-2014 09:54 AM
  24. David Guido's Avatar
    hold the volume DOWN, power and home key- this worked for me not the up volume button the down. Let go of the power button when it turns off then continue to hold the volume down and the home key until it asks you a question then press volume down- then you have a good night
    05-09-2014 07:41 PM
  25. ChineseChick's Avatar
    hold the volume DOWN, power and home key- this worked for me not the up volume button the down. Let go of the power button when it turns off then continue to hold the volume down and the home key until it asks you a question then press volume down- then you have a good night
    Hi. My mom's phone just started doing this today. I held the volume up button, home key and the power button.... and now, it flashes the Logo screen AND the reboot screen. It does not stop... now it flashes 2 screens instead of one. How do i get it to reboot?

    Thanks all!
    05-11-2014 04:34 AM
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