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  1. Thread Author  Thread Author    #1  

    Default Proximity Sensor during calls does not work!

    Hi all,

    Recently, my phone has been having a problem with the proximity sensor during calls. When I finish a call, or want to look at my screen, the screen does not turn on by itself so I need to press the home button for the screen to light up. This is very annoying! I even turned off the option "Turn screen off during calls" (which is supposed to leave my screen lit up all the time) and the screen still goes black.

    Any suggestions would be very appreciated!

    NOTE: I am not using any case.

    Thanks
  2. #2  
    Jennifer Stough's Avatar
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    Default Re: Proximity Sensor during calls does not work!

    I see you are not using a case, are you perhaps using a screen protector?
  3. Thread Author  Thread Author    #3  

    Default Re: Proximity Sensor during calls does not work!

    Quote Originally Posted by Jennifer Stough View Post
    I see you are not using a case, are you perhaps using a screen protector?
    No
  4. #4  
    Jennifer Stough's Avatar
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    Default Re: Proximity Sensor during calls does not work!

    Quote Originally Posted by Juriaan727 View Post
    No
    Hm, perhaps try cleaning the screen. I hear there is a number you can dial to run system tests but I am not sure if it.

    Sent from my HTC6435LVW using AC Forums mobile app
  5. #5  
    gcam77's Avatar

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    Default Re: Proximity Sensor during calls does not work!

    Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.
  6. #6  
    rpscott02's Avatar

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    Default Re: Proximity Sensor during calls does not work!

    That *#0*#0 thing isn't working. My air sensor also stopped working. Can't scroll thru my pic with air gestures anymore
  7. #7  
    MichaelBR's Avatar

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    Default Re: Proximity Sensor during calls does not work!

    Get application AndroSensor, by Fiv Asim.

    Check if values of proximity sensor change as you move your hand close to the sensor. Check light sensor as well.

    Whatever the result is, try and remember about any app you installed recently and remove them, and reboot the phone.

    No luck? Next try would be a factory reset.

    If the sensor values aren't changing, and reboot or reset don't help, then I'd suspect of hardware problem.

    Recently I updated the firmware of mine, and SMS notifications stopped working. I rebooted the phone and it started to work again.



    Sent from my GT-I9505 using AC Forums mobile app
  8. #8  

    Default Re: Proximity Sensor during calls does not work!

    I am having the exact same issue as the original post. I dialed *#0*#0 and got the following values

    PROXIMITY: 0.0
    ADC: 51(51,51,51)
    TSP color ID: 10

    Anybody able to translate that nonsense!?
  9. #9  

    Default Re: Proximity Sensor during calls does not work!

    Just had the same problem. I took my phone to best buy and got a factory reset and still nothing. Come to find out I had a glass screen protector on it that was covering up the sensor. Took it off and what do you know it works. I spent $35 on a glass screen protector I cant even use. I dont exactly know what the glass does to the sensor being transparent and all but my phone did not like it.
  10. #10  

    Default Re: Proximity Sensor during calls does not work!

    I went to the Sprint store, and they determined that my proximity sensor was shot. Replaced it, and now it works perfectly. Covered under warranty.
  11. #11  

    Default Re: Proximity Sensor during calls does not work!

    Quote Originally Posted by gcam77 View Post
    Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.
  12. #12  

    Default Re: Proximity Sensor during calls does not work!

    My s4 sensor all are not working, My ADC showing number 0(0,0,0) please help..how to fix.??
  13. #13  

    Default Re: Proximity Sensor during calls does not work!

    I have this problem on my new SGH-I337M that i customized with CM 11.o the day I bought it. I have been able to prove its my Otterbox case. Even though the proximity sensor and earpiece are not actually under the screen protector layer. I was going crazy, not being able to get the keypad to retrieve my voice mail, or terminate calls and make new one. Take the Otterbox cover off and the phone works perfectly.
  14. #14  

    Default Re: Proximity Sensor during calls does not work!

    My ADC numbers are 49,50,51.
  15. #15  

    Default Re: Proximity Sensor during calls does not work!

    My ADC numbers are 49,50,51. I dont know still whats wrong.
  16. #16  

    Default Re: Proximity Sensor during calls does not work!

    /My numbers are PROXIMITY: 1.0 ADC 85(84,84,85) TSP COLOR ID: 01

    when I put my finger over it I get ADC 95(95,95,95)
  17. #17  

    Default Re: Proximity Sensor during calls does not work!

    Hi All..... I have had this problem for a few Months now. Nothing can fix it. i.e. The Samsung Note 4 screen goes black straight away during calls whilst phone is down in the hand...... and needs to be woken by button push. Then goes black again..... then must be woken.... then black etc etc. Absolutely drives me crazy when in a call requiring menu response.... also one it is woken, screen often stays lit up, even when against the ear.....causing false screen push by face and settings change or call on hold by skin contact during the call. HELP ?!?!...... I just went back to Samsung Agent, after testing they said it was NOT software but a hardware problem. I was given a brand new Note 4 handset, so went home and replaced all contacts, mssge's and apps using the samsung back/up restore app. The Android Software also needed updating of course also. After just a few hours............ the fault is back !! On the brand new handset ?!! I have no screen protector or cover over the proximity sensor..... There is no dust.... and the proximity sensor works perfectly when tested using #*0#*

    What to do ?? I will try anything that helps..... This is getting crazy now.
  18. #18  

    Default Re: Proximity Sensor during calls does not work!

    Quote Originally Posted by gcam77 View Post
    Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.
    ADC:118
  19. #19  

    Default Re: Proximity Sensor during calls does not work!

    ADC:118 so is it right or not?

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