Proximity Sensor during calls does not work!

[Juriaan727]

Hi all,

Recently, my phone has been having a problem with the proximity sensor during calls. When I finish a call, or want to look at my screen, the screen does not turn on by itself so I need to press the home button for the screen to light up. This is very annoying! I even turned off the option "Turn screen off during calls" (which is supposed to leave my screen lit up all the time) and the screen still goes black.

Any suggestions would be very appreciated!

NOTE: I am not using any case.

Thanks

 

[Jennifer Stough]

I see you are not using a case, are you perhaps using a screen protector?

 

[Juriaan727]

I see you are not using a case, are you perhaps using a screen protector?

No

 

[Jennifer Stough]

No

Hm, perhaps try cleaning the screen. I hear there is a number you can dial to run system tests but I am not sure if it.

Sent from my HTC6435LVW using AC Forums mobile app

 

[gcam77]

Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.

 

[rpscott02]

That *#0*#0 thing isn't working. My air sensor also stopped working. Can't scroll thru my pic with air gestures anymore

 

[MichaelBR]

Get application AndroSensor, by Fiv Asim.

Check if values of proximity sensor change as you move your hand close to the sensor. Check light sensor as well.

Whatever the result is, try and remember about any app you installed recently and remove them, and reboot the phone.

No luck? Next try would be a factory reset.

If the sensor values aren't changing, and reboot or reset don't help, then I'd suspect of hardware problem.

Recently I updated the firmware of mine, and SMS notifications stopped working. I rebooted the phone and it started to work again.



Sent from my GT-I9505 using AC Forums mobile app

 

[MichaelCaz]

I am having the exact same issue as the original post. I dialed *#0*#0 and got the following values

PROXIMITY: 0.0
ADC: 51(51,51,51)
TSP color ID: 10

Anybody able to translate that nonsense!?

 

[memtenn]

Just had the same problem. I took my phone to best buy and got a factory reset and still nothing. Come to find out I had a glass screen protector on it that was covering up the sensor. Took it off and what do you know it works. I spent $35 on a glass screen protector I cant even use. I dont exactly know what the glass does to the sensor being transparent and all but my phone did not like it.

 

[MichaelCaz]

I went to the Sprint store, and they determined that my proximity sensor was shot. Replaced it, and now it works perfectly. Covered under warranty.

 

[Ryan Ali1]

Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.

My s4 sensor all are not working, My ADC showing number 0(0,0,0) please help..how to fix.??

 

[ThaneCampbell]

I have this problem on my new SGH-I337M that i customized with CM 11.o the day I bought it. I have been able to prove its my Otterbox case. Even though the proximity sensor and earpiece are not actually under the screen protector layer. I was going crazy, not being able to get the keypad to retrieve my voice mail, or terminate calls and make new one. Take the Otterbox cover off and the phone works perfectly.

 

[aakash113]

My ADC numbers are 49,50,51. I dont know still whats wrong.

 

[thecensor]

/My numbers are PROXIMITY: 1.0 ADC 85(84,84,85) TSP COLOR ID: 01

when I put my finger over it I get ADC 95(95,95,95)

 

[Jawapaul]

Hi All..... I have had this problem for a few Months now. Nothing can fix it. i.e. The Samsung Note 4 screen goes black straight away during calls whilst phone is down in the hand...... and needs to be woken by button push. Then goes black again..... then must be woken.... then black etc etc. Absolutely drives me crazy when in a call requiring menu response.... also one it is woken, screen often stays lit up, even when against the ear.....causing false screen push by face and settings change or call on hold by skin contact during the call. HELP ?!?!...... I just went back to Samsung Agent, after testing they said it was NOT software but a hardware problem. I was given a brand new Note 4 handset, so went home and replaced all contacts, mssge's and apps using the samsung back/up restore app. The Android Software also needed updating of course also. After just a few hours............ the fault is back !! On the brand new handset ?!! I have no screen protector or cover over the proximity sensor..... There is no dust.... and the proximity sensor works perfectly when tested using #*0#*

What to do ?? I will try anything that helps..... This is getting crazy now.

 

[1rahul]

Dial *#0*# and this will take you to diagnostics menu. Touch "Sensor" then you will see readings for all the sensors on the phone. The reading from the proximity sensor is the second bold heading from the top. Read what numbers are being shown for ADC and post it.

ADC:118

 

[Navin4700]

Hi ,I dialed *#0*#0 & i got a small credit of rs 10

 

[Zakaria Ouh]

hey.
i have a samsung s5.
i have a got a faulty proximity sensor, my screen goes off and black when i'm calling.
the gestures and the air view options totally don't work.

i dialed *#0*#.
when i click on sensor option my phone keeps vibrating and screen turns green as in the screenshot.
could you please tell me what could be the problem?
the problem has always happened since the first day i bought the phone, it had no screen glass or protector.
i even tried cleaning the sensors , and tried to blow air through the ear speaker trying to clean dust from the sensors.
waiting to hearing from you soon.
thanks a tons.

 

[sachinkumar8]

device id - CM36672P
ADC - 18(17,17,18)

Please help on urgent basis

 

[Pilgrimdou11]

My solution how to fix the screen goes black when calling or Proximity sensor doesn't work correctly.
Samsung A5 2016, no root:

Settings - Display - Screen Mode



Default setting was "Adaptive Display" and after I changed it for the next one "AMOLED Cinema" everything works fine.