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    Default S4 screen going blank during calls

    When i'm on a call with my Galaxy S4 the screen goes off/blank and I have to press the home button. Does anybody know how I can keep the screen on the whole time during a call.
  2. #2  
    pkcable's Avatar
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    Default Re: S4 screen going blank during calls

    Most modern phones work this way, it's so you can hold it to your ear without your face pressing any buttons. Most will have the display reappear when you move it from your face. Look under settings there may be a way to adjust the behavior.
    Rich C. (PKcable)

    Visitor from CrackBerry.com!
  3. #3  

    Default Re: S4 screen going blank during calls

    Proximity sensor? Too turn it off go into settings>My Device> Calls
  4. #4  
    STARGATE's Avatar

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    Default Re: S4 screen going blank during calls

    What pkcable said, plus, it helps to save battery too.
    I don't see why would you need the display on if the phone is against your face but, to each his own.

    Go to Settings
    Then My Device, Call
    Then unckeck the option
    Turn off screen during call

    See screenshots below:

    Sent From a Galaxy S4 Away
    Attached Thumbnails Attached Thumbnails S4 screen going blank during calls-1373833429944.jpg   S4 screen going blank during calls-1373833518521.jpg   S4 screen going blank during calls-1373833606778.jpg  
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  5. #5  
    mhinc's Avatar

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    Default Re: S4 screen going blank during calls

    I really wish people would at least TRY going through their settings before asking a question like this
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
    ---
    Greggorr likes this.
  6. #6  
    STARGATE's Avatar

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    Default Re: S4 screen going blank during calls

    Quote Originally Posted by mhinc View Post
    I really wish people would at least TRY going through their settings before asking a question like this
    I understand you, but at the same time there are many people who aren't familiar with smartphones.
    It doesn't hurt to help someone from time to time.

    Sent From a Galaxy S4 Away
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
    Thanked by 2:
    starbuckk, mark5019 and Bodrul like this.
  7. #7  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by mhinc View Post
    I really wish people would at least TRY going through their settings before asking a question like this
    Quote Originally Posted by STARGATE View Post
    I understand you, but at the same time there are many people who aren't familiar with smartphones.
    It doesn't hurt to help someone from time to time.

    Sent From a Galaxy S4 Away
    This. Some people don't know about the various menus so.. They ask here and we can help.

    Sent from my Sprint HTC One using AC forums.
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    starbuckk and Bodrul like this.
  8. #8  
    mhinc's Avatar

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    Default Re: S4 screen going blank during calls

    Quote Originally Posted by Almeuit View Post
    This. Some people don't know about the various menus so.. They ask here and we can help.

    Sent from my Sprint HTC One using AC forums.
    There is a difference between trying and not trying though. I came from Blackberry I had NO idea what to do with an Android, I simply went through menu to menu and figured it out.
    Point is, it's obvious some people don't even TRY. That's my point.
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
    ---
    Not Quite Right likes this.
  9. #9  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by mhinc View Post
    There is a difference between trying and not trying though. I came from Blackberry I had NO idea what to do with an Android, I simply went through menu to menu and figured it out.
    Point is, it's obvious some people don't even TRY. That's my point.
    Welcome... To... The world? This should hardly be a shock.

    Sent from my Sprint HTC One using AC forums.
  10. #10  

    Default Re: S4 screen going blank during calls

    Just curious as to why you think this user did not try to go through their settings prior to posting their concern?

    I have the same question, which is why I came to this thread. I had the 'Turn off screen during calls' checked but my phone would go blank and I had some trouble getting the display on again, so though obvious solution to me would be to uncheck it in order to NOT turn the screen off during a call. Well, it seems that with it unchecked, the screen still goes off, but this time it would not come back on. So I guess the only solution is to recheck this setting?

    There are lots of calls that you make these days where you don't wish the screen to go off. Often you get routed into a voice system that has you press various buttons as a response to questions. I would like for my screen to stay on during this whole call.

    I have worked with these settings extensively, and I still have the same question as the original poster had. So is there another way to keep your screen on outside this one setting?
  11. #11  
    STARGATE's Avatar

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    Default Re: S4 screen going blank during calls

    Quote Originally Posted by Don McIntyre View Post

    I have worked with these settings extensively, and I still have the same question as the original poster had. So is there another way to keep your screen on outside this one setting?
    Hello Don, so you have gone trough the settings as I indicated on the screenshots above?
    If you still have the screen going off then you might have something else wrong.
    Which carrier do you have and do you have the latest updates?
    Have you done a factory reset?

    Sent From a Galaxy S4 Away
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  12. #12  

    Default Re: S4 screen going blank during calls

    That sounds like your screen time-out setting should be set to a longer duration
    ...
  13. #13  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by STARGATE View Post
    Which carrier do you have and do you have the latest updates?
    Have you done a factory reset?
    I'd definitely check that. IIRC, there was a bug fix for the screen not always coming on when you're on a call.
  14. #14  

    Default Re: S4 screen going blank during calls

    I am having the same issue.

    I used to own an Iphone, the screen turns off when I place the phone next to my ear, screen turns back on after I move the phone away from my ear. The Samsung S4 does the same way before the Samsung update taken place at the beginning of August. When I remove the phone away from my ear the screen doesn't turn back on, it stays off until I hit the home button. It is not a proximity setting or screen timeout setting can help to fix the problem.
  15. #15  

    Default Re: S4 screen going blank during calls

    is there a setting for galaxy s4 that will make the phone light back up when you move it away from your ear when it goes blank during a call?
  16. #16  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by Christie Renee View Post
    is there a setting for galaxy s4 that will make the phone light back up when you move it away from your ear when it goes blank during a call?
    It's supposed to happen automatically. There may be a little bit of a delay (maybe a second or two) while the proximity sensor reacts.
  17. #17  

    Default Re: S4 screen going blank during calls

    I actually witness that before myself where it stays black while i'm chatting. I was trying to look up something where the person is still on call. I believe the proximity is slow
  18. #18  
    totti_07's Avatar

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    Default Re: S4 screen going blank during calls

    I'm having the same issue. It's frustrating that it doesn't come back on by itself. Sometimes it even gets stuck off and pressing any buttons doesn't turn it back on. I have to wait till the other party hangs up
  19. #19  

    Default Re: S4 screen going blank during calls

    I have the same problem and in some cases pressing the home button or even the power off button doesn't help. It's ridiculous and extremely inconvenient when the proximity sensor doesn't seem to work. is any one aware of any open bugs for this issue?
  20. #20  

    Default Re: S4 screen going blank during calls

    i am having this same problem with the Google Edition of this phone.
    I understand how the proximity sensor should work and it is not working properly. This is new behavior since the last update that pushed out a little while ago.
  21. #21  

    Default Re: S4 screen going blank during calls

    You are a *********. SHUT THE HELL UP. First off. I have the same issue smart ***. and I know how to use a smart phone. My settings are correct. I had a Samsung Rep. look at the issue in a Best Buy and he agreed that there is an issue with the proximity sensor.

    So stop your bull**** and get lost. And TRY not to be an ******* all your life!!!!
  22. #22  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by Edward Binion View Post
    You are a *********. SHUT THE HELL UP. First off. I have the same issue smart ***. and I know how to use a smart phone. My settings are correct. I had a Samsung Rep. look at the issue in a Best Buy and he agreed that there is an issue with the proximity sensor.

    So stop your bull**** and get lost. And TRY not to be an ******* all your life!!!!
    Who're you cussing out.

    Sent from my *PURPLE* Galaxy S4
  23. #23  

    Default Re: S4 screen going blank during calls

    Quote Originally Posted by Edward Binion View Post
    You are a *********. SHUT THE HELL UP. First off. I have the same issue smart ***. and I know how to use a smart phone. My settings are correct. I had a Samsung Rep. look at the issue in a Best Buy and he agreed that there is an issue with the proximity sensor.

    So stop your bull**** and get lost. And TRY not to be an ******* all your life!!!!
    I have no idea who you're freaking out on but man... You need a beer :beer:

    Sent from my T-Mobile HTC One using AC Forums.
    STSVA and Sierra1167 like this.
  24. #24  

    Default Re: S4 screen going blank during calls

    Just found this, and it worked for me.

    S4 Proximity sensor issue

    ... the proximity sensor collects dust and you need to shoot the earpiece (which the sensor is connected to) with a can of compressed air. $5 for the air and 30 seconds and it should work good as new.
    Thanked by:
  25. #25  

    Default Re: S4 screen going blank during calls

    I had the same problem as Atri Basu above, and flushing the earpiece with compressed air fixed the problem. With Settings set to turn off screen during calls, I made a call, the screen turned off, I held out the phone away from me, and the screen turned on again. Proximity sensor is working. Thanks for this!
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