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Re: Fobbed off by 3 and Samsung
Unfortunately, there is something called acceptable rate of failure. It's a metric manufacturers use to gauge quality control. From every batch of phones they make, x% have to not malfunction in order to be a usable batch. You happened to get one of the "acceptable failures". I'm sure this isn't acceptable to you, but this is how it's done in the plants. Really, the guys at 3 should have taken care of this for you IMO. I don't know how it is in the UK, but here in the US people will get irate about this until their problem is handled in store.
Originally Posted by jojo6869
Sorry to hear of your troubles. Let us know how it works out and how long it takes to work out. I hope it's rather soon.