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(Originally posted accidentally in S4 Google Edition forum - my apologies)
Like many others, I cannot update my Galaxy S4. Somehow, it thinks it's "been modified" and "software updates are not available".The device status shows "Custom".
It's a company phone. The phone was delivered new, not used. I have never rooted the thing. I never did, and do not plan to. I have installed a bunch of apps, all from Google Play. The most exotic thing I did to it was to install "Airwatch" to comply with my company's security policy. But deactivating that did not improve things.
I want to update because, I am told, a bug has been fixed with the update. (It's a known issue that corrupts the filenames of music files on the SD card.) I also want to be able to update to Kit Kat 4.4 when it's released. But with device status "custom" and that "software updates not available", I have hit a dead end. I have read many threads with suggestions that have either not worked (e.g., unmount SD card; pull battery; reboot), or address consequences of rooting the phone, not relevant in my case.
There must be a simple solution.
So I am looking for one of two things:
1) How can I know exactly what my phone thinks is custom? That could help me find whatever is causing the issue.
2) I could reset to factory specs and start over, if that would even help. But to do that, I would like to back up my phone to be able to restore my data and settings later. But I am not sure how to do that without complicating matters with 3rd party software. I prefer to keep things Google, if possible.
Any suggestions? Thanks!