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  1. Thread Author  Thread Author    #1  

    Default Samsung Galaxy S4 back button and options button not working(no lights)

    Hi.

    I recently upgraded with my service provider and got an S4. However after 4 days the back button and options button no longer works, and the lights do not show, i disabled and enabled haptic feedback, turned off power saving mode and rebooted my phone via the power button and via a hard reboot.

    I did not do a factory reset because if the device fails within 7 days of purchase, which it has it, it must be returned to the store where i purchased it.

    Any idea as to what to do, before i send the phone back?
  2. Best Answer
    Posts
    3 Posts
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    3 Global Posts

    Problem SOLVED !!

    Go to settings > my device > display > touch key light duration, set to 1.5 seconds.

    FIXED !!!

  3. #2  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    I vote send it back if there's an issue of this size so quickly

    Posted via Android Central App
  4. #3  
    CM C's Avatar

    Posts
    3 Posts

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    Problem SOLVED !!

    Go to settings > my device > display > touch key light duration, set to 1.5 seconds.

    FIXED !!!
  5. #4  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    Still not working bro please help
  6. #5  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    Did you solve the problem, pls answer...
  7. #6  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    Having the same issue. Pretty sure it's a defect. Bring it to Verizon store today to confirm.
  8. #7  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    I have same problem, and changing touch key light duration to 1.5 seconds did not work! However, I found a workaround.

    Go to Settings > My Device > Accessibility
    Scroll down to Mobility
    Turn Assistant Menu to On.

    This will display a small white square. You can tap on it from any app or any screen and it will show you the menu option along with other options. Hope this helps.
  9. #8  

    Default Re: Samsung Galaxy S4 back button and options button not working(no lights)

    This hapenned to me when I replaced amoled screen with new one.Home button worked but menu and backed were dead.I don't know is that good solution but I put small part doublesided tape between home ,menu back flat cable and board where it is connected to isolate them and now everything works.But on youtube video I can't see that is anything beetween.

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