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  1. #26  

    Default Re: Hairline crack?!

    My S4 has very similiar problem. Went to answer a text and my phone screen was black except for the top 1 inch or so. There is a hairline crack across the AMOLED screen. My phone was in my front pocket and in a case at the time. I have no idea what caused the crack, seems it just happened on its own.
  2. Thread Author  Thread Author    #27  

    Default Re: Hairline crack?!

    If you can, please post a picture of your S4.
  3. Thread Author  Thread Author    #28  

    Default Re: Hairline crack?!

    It's going to cost me $200 to have mine fixed.
    My phone was sent to the Plano TX facility.

    Standard Repair Fee $0.00 $65.00
    LCD Repair Fee $0.00 $119.75
    PBA Price $0.00 $0.00
    Sub Total $0.00 $0.00
    Tax $0.00 $15.25
    Total Cost $0.00 $200.00

    It's convenient that the cost comes out to be exactly $200. O_o

    *09/28/2013//10:27:54//-------------//Telephone//ASC*
    PHONE IS OOW BY CONDITION, LCD IS DAMAGED. NEEDS PAYMENT
    *09/28/2013//10:27:54//-------------//Telephone//ASC*
    9/28/2013 9:27 AM-Eddy ----------: Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge
    *09/26/2013//12:43:27//-------------//Telephone//ASC*
    9/26/2013 11:42 AM-Eliud ------------: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
    *09/23/2013//22:05:03//STAFL1089//Telephone//Customer*
    1) Inquiry: Cx called in to get the E-lable

    2) Steps Taken: Resent the elable ( corrected the email address)

    3) Resourc
    es used:

    4) Additional comments:

    5) Outcome:
  4. Thread Author  Thread Author    #29  

    Default Re: Hairline crack?!

    As some may or may not know, I sent my S4 to the Samsung Plano TX facility to have the AMOLED defect fixed. The Samsung ASC Service Repair Statement
    said under the Repair Summary...."Symptom: PARTICLES BETWEEN LENS AND LCD." How did particles get between the lens and lcd?
    They were going to charge me $200 to have it fixed but, eventually sent the phone back to me for no-payment.
    This is what it looked like when I got it back. Guess Samsung decided to play rugby with it.
    Hairline crack?!-img_1902.jpg
  5. #30  

    Default Re: Hairline crack?!

    Quote Originally Posted by AUHHZUMA View Post
    As some may or may not know, I sent my S4 to the Samsung Plano TX facility to have the AMOLED defect fixed. The Samsung ASC Service Repair Statement
    said under the Repair Summary...."Symptom: PARTICLES BETWEEN LENS AND LCD." How did particles get between the lens and lcd?
    They were going to charge me $200 to have it fixed but, eventually sent the phone back to me for no-payment.
    This is what it looked like when I got it back. Guess Samsung decided to play rugby with it.
    Click image for larger version. 

Name:	IMG_1902.jpg 
Views:	31 
Size:	395.1 KB 
ID:	85579

    Well geez this makes me nervous. Plus why didn't they fix it, thats stupid.

    At least you are documenting this like crazy.
  6. #31  

    Default Re: Hairline crack?!

    That happen to me... But i had to pay to get it fixed cause my warranty is in europe and im in south america. The lcd screen is really fragile...

    This should be part of the warranty, i guess you'll have to presure them
  7. #32  

    Default Re: Hairline crack?!

    I had the same thing happen to me!!

  8. #33  

    Default Red hairline crack !

    Same thing happened to mine. I haven't dropped it at all. It's in protected case and had screen film on it . can't upload picture to show
  9. #34  

    Default Re: Hairline crack?!

    This exact thing happened to me. my s4 was only 10 days old and I woke up during the night to answer a text message, when my phone was just black and not letting me see anything, although the little notification light was flashing, taunting me and letting me know that I had messages I couldn't respond to. Initially I thought it was a software/hardware error, but after closer inspection I found some small little cracks under the glass that can only be seen when the phone is tilted a certain way. I had to think back if I had dropped it or knocked it but couldn't think of a specific time when this happened. It has also been in a silicone case since I got it. Initially the cracks had been small at only one side of the screen, and now several days later after NO use, it is right across. Thankfully it is insured and will be getting a new one through insurance, but this shouldn't have happened in the first place.
    Hairline crack?!-20131222_195111-1.jpg

    ALSO! the phone still works although the screen is black. My alarm went off at 6am the next morning and I couldnt turn it off except to take the case off, take the back off, and take the battery out!! which is hard work when you're sleepy.

    So bottom line.. if you have one of these phones... get it insured!!! And find a way of disabling your alarm by using the power key or something =P
  10. #35  

    Default Re: Hairline crack?!

    I have this issue too, but on the bezel

    Posted via Android Central App
  11. #36  

    Default Re: Hairline crack?!

    The exact same thing happened to me. My phone was on the charger all night and woke up in the morning and noticed a crack on the upper left side but the glass is completely intact. (See picture) I took it to a samsung retail and they told me they saw several phones with the same problem and they would replace it. Unfortunately im in egypt and the warranty is in saudi arabia. Im sending it there to have it fixed. Hopefully they say the same in saudi arabia. I aslo read that samsung india replaces this defect.


    http://s29.postimg.org/our4dfjxz/20131222_224028.jpg
  12. #37  

    Default Re: Hairline crack?!

    I had a similar issue , I came to work , checked my messages frequently after noon I am about to go for lunch and tried to check my message , I see a black screen , nothing happening except fine lines on the top left corner of the screen. I dont see any crack on the screen. then took it to verizon to see if they can help , then I found a crack internally . They said would not cover and asked me to contact Samsung.

    Contacted Samsung . sent me ups label to send the phone for review , they said its a physcial damage and warranty would not cover , they said the qoute is 165$ . I know that its not a mishandling on my part , I felt its obvious that its a manufacturing defect . Unfortunately Samsung support would not agree for it . Some how the support gave me 20% discount and costed me 130$ after.

    Now , I am like , even if I pay this time , I am afraid that it will happen again and I will end up paying again . The suport took 2 weeks already and will take another week, which is really pain.

    Hope they find their defect and try to fix it in later versions . may be a HTC phone or Apple iphone might be a better choice of phones .
  13. #38  

    Post Re: Hairline crack?!

    After installing a software update on my Galaxy S5, I begain having problems with the touch screen. I had to continually
    tap the screen to get the keyboard to surface. Eventually, the screen began to flash a myriad of colors and then went
    black. I did not drop it, bang it or spill anything on it, it just snapped at the heavy touching in order to get the keyboard
    to work.
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