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  1. Thread Author  Thread Author    #1  

    Question Security policy update issue - help required

    I have a notification for a Security policy update. I click / select to update and have two options cancel or confirm. I select confirm and it says connecting to server but it fails with error message "update failed due to network issues".

    Can any one help?

    Thanks


    Update 26/9 - just got this email from Samsung...... not very helpful but they do say they are looking into it.....


    "Thank you for contacting Samsung Customer Support.

    I apologise that you have been unable to apply the recent security update on your Samsung Galaxy S 4, I understand this must be frustrating as this should be a simple process.

    Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update.

    Please note we would advise against attempting any manual fixes at this time, especially when dealing with system files, as some users may cause further problems by doing so.

    If you require any further assistance, please contact Samsung again and we will be more than happy to help.

    Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page. "
  2. #2  

    Default Re: Security policy update issue - help required

    Quote Originally Posted by jane5050 View Post
    I have a notification for a Security policy update. I click / select to update and have two options cancel or confirm. I select confirm and it says connecting to server but it fails with error message "update failed due to network issues".

    Can any one help?

    Thanks
    I'm having the same problem and no luck finding a solution
  3. #3  

    Default Re: Security policy update issue - help required

    Same issue started on my S4 today, can't find any useful resolution information anywhere!
  4. #4  

    Default Re: Security policy update issue - help required

    I'd suggest you check with your carrier to find out what's going on.
  5. #5  

    Default Re: Security policy update issue - help required

    Got the same problem

    Posted via Android Central App
  6. #6  

    Default Re: Security policy update issue - help required

    I have the same problem. I restarted my phone and reset the network back to default.
    Why is this happening
  7. #7  

    Default Re: Security policy update issue - help required

    Same here. Got an S4 on 3 in the UK. Keeps popping up all day. Really annoying!

    Sent from my GT-I9505 using AC Forums mobile app
  8. #8  

    Default Re: Security policy update issue - help required

    Sent from my GT-I9505 using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Security policy update issue - help required-1379989603453.jpg   Security policy update issue - help required-1379989621566.jpg  
  9. #9  

    Default Re: Security policy update issue - help required

    Hiya, I got this for 3 days now, have written to Samsung HelpDesk and waiting for their answer. In the meantime i tried to force stop the app which then returns after a few mins lol. Very annoying pop up.
  10. #10  

    Default Re: Security policy update issue - help required

    This issue is probably not carrier related as a quick search shows this popping up since yesterday across all networks. Definately in europe but probably globally. theories posted are either Know compliance (Samsung KNOX-Solutions-Security | SAMSUNG) or preparing s3 and s4 for the 4.3 upgrade this year.

    If anyone finds a fix that does not involve factory reset please post it!

    /EDIT: Must be a Samsung server update issue - try the OTA update of Android and it now has connection errors too
  11. #11  

    Default Re: Security policy update issue - help required

    I now tried to check if there was a software update.

    I get this message.

    I hope it will dissappear soon!

    Sent from my GT-I9505 using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Security policy update issue - help required-1380017019852.jpg  
  12. #12  
    neel69's Avatar

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    Default Re: Security policy update issue - help required

    Am also getting the same message!
    Quote Originally Posted by YragTtocs View Post
    I now tried to check if there was a software update.

    I get this message.

    I hope it will dissappear soon!

    Sent from my GT-I9505 using AC Forums mobile app
  13. #13  

    Default Re: Security policy update issue - help required

    Reading in Vodafone forums someone has said from Samsung that it is a security update for kitkat and we have to wait 3-4 weeks for kitkat then it will install.

    http://forum.vodafone.co.uk/t5/Samsu...ed/m-p/1703876

    Posted via Android Central App
  14. #14  

    Default Re: Security policy update issue - help required

    Ok,

    guys,

    this is not a problem with whatsapp and neither is it a virus,

    Samsung have long been trying to catch up to blackberry (only in this particular thing, dont get me wrong) for the corporate business policy and security which bes enforces,

    so that offices can give out s4s to their staff as office phones and be able to lock them down, samsung is bringing out a platform called Knox with which office admins will be able to control hundreds of office samsungs.


    this is affecting all users in uk right now, as carriers havent been properly notified by samsung about Knox,

    this may take some time to resolve, but in the short term, disabling and force stopping both the security policy update app and SAMSUNG LINK, seems to do the trick

    good luck

    Samsung KNOX-Solutions-Security | SAMSUNG
    Thanked by 2:
    YragTtocs likes this.
  15. #15  

    Default Re: Security policy update issue - help required

    Facing the same situation..... Well have anything worked yet???
  16. #16  

    Default Re: Security policy update issue - help required

    I went into settings - application manager - then forced stopped

    Security Update Manager and Samsung Link

    It's not popped up again.

    Hopefully this will stop the update trying to install and then failing. It was killing my battery, I'd look at my phone and it was constantly looking for my location when prompting me to install.

    Hope they come out with a fix soon, don't like force stopping stock stuff!

    Cheers for the quick fix :thumbup:

    Sent from my GT-I9505 using AC Forums mobile app

    Edit:


    ******* it's popped up again lol :banghead: *******
  17. #17  

    Default Re: Security policy update issue - help required

    When it says "Confirm" or "Cancel" I just pushed cancel and it's gone. I've turned my phone off and on a couple of times and it hasn't reappeared.
  18. #18  

    Default Re: Security policy update issue - help required

    I have the same problem as well I tried to switch off completely and back on still nae fecking joy plz someone must have a solution for this ****e

    Posted via Android Central App
  19. #19  

    Default Re: Security policy update issue - help required

    Quote Originally Posted by jane5050 View Post
    I have a notification for a Security policy update. I click / select to update and have two options cancel or confirm. I select confirm and it says connecting to server but it fails with error message "update failed due to network issues".

    Can any one help?

    Thanks
    I'm from Portugal and I also have that problem... I've tried multiple times but it doesn't go away... s I just clicked there and instead of pressing confirm I pressed cancel and it just disappeard :-)
  20. #20  

    Default Re: Security policy update issue - help required

    I'm pretty sure it will come back.

    It's been appearing on my phone for the last two days.

    Not the most annoying thing - however I notice when it appears and I've not selected an option e.g. My phones on my pocket and I've missed it. It's looking for my location and wasting battery! I have my phone on full mute a lot and I don't know how long it's sitting trying to pull my location

    Sent from my GT-I9505 using AC Forums mobile app
  21. #21  

    Exclamation Re: Security policy update issue - help required

    Hi

    I've contacted Samsung about this issue - they are aware of it and it is THEIR problem. They are hoping to get is resolved in the next couple of days. Fingers crossed!
  22. #22  

    Default Re: Security policy update issue - help required

    Facing the same issue..... Anyone please provide a working solution for the thread...
  23. #23  

    Default Re: Security policy update issue - help required

    Well turned my phone off all night turn it back on its been on for 5 hours now and nothing came up so far :-):-)

    Posted via Android Central App
  24. #24  

    Default Re: Security policy update issue - help required

    I took my battery n stuff out for a bit. That sorted it.

    Sent from my GT-I9505 using AC Forums mobile app
  25. #25  

    Default Re: Security policy update issue - help required

    Take the battery out, plug the charger in, keep finger on the power button while inserting the battery, boom did it for me good luck guys.
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