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  1. Thread Author  Thread Author    #1  

    Default Galaxy S4 shuts down randomly

    Hello.
    I've really tried searching for forumposts which describes the problem I'm experiencing, but not really anything like it.

    Okay, I've had my phone for a few months now, and over the past week, it has been shutting itself down, even though there is plenty of battery left.
    It seems like when I'm "stressing" the phone alittle bit, I can reproduce the problem. For instance, it usually happens when I browse around and multitask - jumping from one app to another... Also, if i just load the game GTA III, which is somewhat heavy to run, it shuts off within 10 minutes, usually less.
    Also, I'm unable to reproduce the problem if I plug the phone to a power charger.

    Firmware is the newest 4.2.2, kernel 3.4.0-1220396.

    So, my first thought is that battery? I figure that since the device shuts off, and does not reboot, its unlikely to be a software issue.
    My other thought is the heat, even though its never really hot or anything when it does this - maybe alittle warmer then normal body temperature, but nothing serious.

    So I'm lost. Any ideas or thoughts would be appreciated Is it just repair time??

    EDIT: I tried this app:
    https://play.google.com/store/apps/d....KyusokuHouden

    It runs for a whole 3 seconds before my phone shuts off.

    Regards,
    Anders
    Last edited by Andersmaten; 10-11-2013 at 02:07 PM.
    Thanked by:
  2. #2  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Andersmaten View Post
    Hello.
    I've really tried searching for forumposts which describes the problem I'm experiencing, but not really anything like it.

    Okay, I've had my phone for a few months now, and over the past week, it has been shutting itself down, even though there is plenty of battery left.
    It seems like when I'm "stressing" the phone alittle bit, I can reproduce the problem. For instance, it usually happens when I browse around and multitask - jumping from one app to another... Also, if i just load the game GTA III, which is somewhat heavy to run, it shuts off within 10 minutes, usually less.
    Also, I'm unable to reproduce the problem if I plug the phone to a power charger.

    Firmware is the newest 4.2.2, kernel 3.4.0-1220396.

    So, my first thought is that battery? I figure that since the device shuts off, and does not reboot, its unlikely to be a software issue.
    My other thought is the heat, even though its never really hot or anything when it does this - maybe alittle warmer then normal body temperature, but nothing serious.

    So I'm lost. Any ideas or thoughts would be appreciated Is it just repair time??

    EDIT: I tried this app:
    https://play.google.com/store/apps/d....KyusokuHouden

    It runs for a whole 3 seconds before my phone shuts off.

    Regards,
    Anders
    It sounds like some weird "safety" feature that shuts the phone down when its losing too much battery life at one time. (guessing)
    I have never heard of this issue. It could be a hardware issue involving the battery/charging system....
    I am running the GS4 GPE, So my phone isnt running the same software... but I dont have any issues like this.
    Samsung GS4 GPE | LG Nexus 4 - Sold | GNexus - Sold | HTC One S - Broke | Vibrant - Retired
    Spread some love, Like/Thanks button -->
  3. #3  

    Default Re: Galaxy S4 shuts down randomly

    If the phone needs the power cord to turn back on, and the power level seems different then when it shut off, that's a bad battery. Get it replaced before it starts to swell and possibly damage the phone or you (leak/explode).
    Samsung Galaxy S 4 NAE 4.4.2 Rooted with CF Auto-Root and HotSpot Mod
    HTC EVO Design 4G Rooted with HTC SuperTool v3 by frigid
  4. Thread Author  Thread Author    #4  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Darnell0216 View Post
    If the phone needs the power cord to turn back on, and the power level seems different then when it shut off, that's a bad battery. Get it replaced before it starts to swell and possibly damage the phone or you (leak/explode).
    It doesnt neccesarily need the power cord to turn back on - but if i turn it on right away after the shutdown, it will shut off again within minutes just from the stress of booting up again :/
    Note that if i plug in the power cord it wont shut off again
  5. #5  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Andersmaten View Post
    It doesnt neccesarily need the power cord to turn back on - but if i turn it on right away after the shutdown, it will shut off again within minutes just from the stress of booting up again :/
    Note that if i plug in the power cord it wont shut off again
    That's still the symptom of a bad battery.
    Samsung Galaxy S 4 NAE 4.4.2 Rooted with CF Auto-Root and HotSpot Mod
    HTC EVO Design 4G Rooted with HTC SuperTool v3 by frigid
    Thanked by:
  6. Thread Author  Thread Author    #6  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Darnell0216 View Post
    That's still the symptom of a bad battery.
    Allright, that's what I thought.. Thank you - I'll go out for a new battery tomorrow, and see if it helps
  7. #7  

    Default Re: Galaxy S4 shuts down randomly

    My first s4 did this send it back under warranty new one is fine

    Posted via Android Central App
  8. #8  

    Default Re: Galaxy S4 shuts down randomly

    Same problem from my S4 here in the Philippines. I have no idea how to claim warranty as I'm from a province recently badly damaged by a passing typhoon. *sigh*

    Sent from my GT-I9505 using Tapatalk
  9. #9  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by ladyhaly View Post
    Same problem from my S4 here in the Philippines. I have no idea how to claim warranty as I'm from a province recently badly damaged by a passing typhoon. *sigh*

    Sent from my GT-I9505 using Tapatalk
    If you got it through official channels (carrier/store and not eBay), you should be able to get a free or reasonably priced battery replacement from where you bought it. Otherwise, contact Samsung directly.
    Samsung Galaxy S 4 NAE 4.4.2 Rooted with CF Auto-Root and HotSpot Mod
    HTC EVO Design 4G Rooted with HTC SuperTool v3 by frigid
  10. #10  

    Default Re: Galaxy S4 shuts down randomly

    I got it from my carrier. I don't buy gadgets from eBay. Going to look for a replacement today. Will claim my warranty from Samsung Service Center in Manila by next month, I guess.

    Update: Everything is fine now. I replaced my battery yesterday. My phone doesn't lose signal and shut down at 80% battery anymore. I wish I didn't factory reset my device the other day to check if it was a rogue app. It was indeed the battery.

    Sent from my GT-I9505 using Tapatalk
    Last edited by ladyhaly; 10-15-2013 at 03:30 AM.
    min thitsar likes this.
  11. #11  

    Default Re: Galaxy S4 shuts down randomly

    Harass your carrier's store first. If they give you an issue, go through Samsung once the area is safe to travel. Hope all is well with you and those you know.
    Samsung Galaxy S 4 NAE 4.4.2 Rooted with CF Auto-Root and HotSpot Mod
    HTC EVO Design 4G Rooted with HTC SuperTool v3 by frigid
    Thanked by:
  12. #12  

    Default Re: Galaxy S4 shuts down randomly

    Hey, I had the same problems. The problem is the battery. I took it to the Samsung store and when the guy pulled out the battery he noticed that it was warped. So you should pull out your battery and see if it has expanded (a healthy battery will be flush from side to side and you should not feel any bulges). I called Samsung and they wanted me to send in the entire device but I told them I can't because I need my phone for work and my old phones are not compatible with the smaller sim cards. So they just wanted me to send in my proof of purchase and some pictures of the battery. But the best thing to do is call 1-800-SAMSUNG first and they should be able to assist you. If you want to avoid sending in your entire phone just say that you need your phone for work...or any other excuse.

    Good Luck
  13. #13  

    Default Re: Galaxy S4 shuts down randomly

    Having the exact same problem myself the last 3 days.
    It just shuts off randomly even though there is pleanty of life in my nattery.
    I can't get it back on until i put it on charge.
    Only had it since july
    driving me mad
  14. #14  

    Default Re: Galaxy S4 shuts down randomly

    I've been having similar problems lately. My phone will shut off and even if I wait a few minutes I can't get it back on. I've even taken the battery out and put it back in, but it'll only vibrate and the Galaxy S4 startup screen will come on but then the phone will go off again. It did it again today; shut off around 9:00am and all day I kept trying to restart it. I finally got home around 5, continued to try, even hooking it up on the charger and connecting it to the computer, still nothing. Somehow I replaced the battery again and it finally turned on. I have no idea what's going on.

    The battery was at 90% when it initially turned off and 52% when it came back on. It's probably the battery but the fact that charging it doesn't necessarily get it back on has me worried.

    Any ideas?

    Update:
    It just did it again when I tried to write a text message.
    Another weird thing is that when it does turn back on it had an "auto update/time" message. Maybe a bug when the time change happened?
    Last edited by Jax0121; 11-12-2013 at 05:49 PM.
  15. #15  

    Default Re: Galaxy S4 shuts down randomly

    My galaxy s4 randomly shut off today for the first time, but I can't get it to turn back on; it was completely charged this morning before I went to work. I've only had it since July as well but since it's my first REAL smartphone I have handled this thing like my life depended on it. It's been in its case since the day I got it and I've dropped it maybe 3 time in the last few months. I took the battery out but there was no signs of any problems.
  16. #16  

    Default Re: Galaxy S4 shuts down randomly

    ^ Last three posters. You all have bad batterys. Mine did the same thing.

    What are your serial numbers of your batterys ? Do they start with BD ?
  17. #17  

    Default Re: Galaxy S4 shuts down randomly

    No, Mine starts with TH.
  18. #18  

    Default Re: Galaxy S4 shuts down randomly

    Mine has been doing the same thing. The battery is warped/bulging. My serial number starts with BD.
    I am going to take it into the Vodafone store
  19. #19  

    Default Re: Galaxy S4 shuts down randomly

    Mine also has been having this problem and the battery is bulging. serial BD also.
    You cann take them to samsung repair centres and they will replace free of charge. Just been.
    Last edited by john 2shorts; 11-20-2013 at 09:20 AM.
  20. #20  

    Default Re: Galaxy S4 shuts down randomly

    Did the new battery work?
  21. #21  

    Default Re: Galaxy S4 shuts down randomly

    I've noticed the same thing happening on my phone and the Battery starts with BD. My wife has the same phone, no problems and the battery doesn't start with BD. I've swapped batteries to see if it shuts her phone down, this way i will know for sure if it's the phone or battery.
  22. #22  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Mickryans View Post
    I've noticed the same thing happening on my phone and the Battery starts with BD. My wife has the same phone, no problems and the battery doesn't start with BD. I've swapped batteries to see if it shuts her phone down, this way i will know for sure if it's the phone or battery.
    I can now confirm my battery shuts down my wifes phone and mine is fine with her battery in. Also this seems to be happening when the battery gets to about 33%. Going for a new battery today.
  23. #23  

    Default Re: Galaxy S4 shuts down randomly

    Same problem here.

    I am trying a new battery. Will let you know.
  24. #24  

    Default Re: Galaxy S4 shuts down randomly

    This is happening to me also, I am trying the battery from my husbands phone, I put the battery in, it was at 81%, used it for probably 30 minutes then it shut off again, when I went to start it was showing 0% battery, 10 minutes before showing 31%, I have to plug it in also.
    It has the update date time thing as well.
    This is frustrating as I don't want to lose my phone for possible a month over Christmas, shall I just factory reset and see what happens?
  25. #25  

    Default Re: Galaxy S4 shuts down randomly

    Quote Originally Posted by Shadzz View Post
    This is happening to me also, I am trying the battery from my husbands phone, I put the battery in, it was at 81%, used it for probably 30 minutes then it shut off again, when I went to start it was showing 0% battery, 10 minutes before showing 31%, I have to plug it in also.
    It has the update date time thing as well.
    This is frustrating as I don't want to lose my phone for possible a month over Christmas, shall I just factory reset and see what happens?

    My phone just started doing this about 4 hours, it just happened for a second time. I am rooted on at&t s4 mf3 1337 4.2.2

    This post and 2-3 others have the same exact symptoms that I'm having. I got the "update" message and the boot screen is the stock image and not the "Samsung Custom" that it should show.

    Any update on this problem? Its quite annoying.
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